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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to order service. Arrived quickly and good quality. Very pleased.
The cover hasn't even arrived and I'm already being hounded by 3rd parties to provide a review despite having opted out of all such nonsense.
I am still yet to receive my order having been notified it will be here 9 days ago. The UPS update is ‘held in warehouse' awaiting customs clearance but had no communication from Cover & All
Hello Iain. Please accept our sincere apologies for the delay in your order. We understand the inconvenience this must have caused you.
We use globally recognized shipping carriers FedEx / UPS for deliveries. Regrettably, transit delay is outside our area of control, especially considering the impact of the pandemic on shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
We have escalated this to our account manager at UPS for urgent delivery. Your patience and understanding are greatly appreciated.
Meanwhile, if you have additional questions, please feel welcome to reach us via our 24x7 phone or chat helplines.
Great product and perfect for my out door chairs. Lovely fabric.
Website very easy to use, fabric is lovely, size is slightly bigger than measurements sent which makes the cushion covers look a little loose.
Fine... although I thought that it was going to be a UK product.
Got just what i needed without any obstacles made an order they came back to me with diagrams to check what i ordered was verified as correct and processed and delivered ahead of time stated
Products take a bit of time to deliver but the quality is very good particularly if you go for the better material. If there is any doubt about your order or if they feel you may have missed something then they will ask the necessary questions rather than ship something which may not be right for you. You can also speak with a real person rather than the very limited FAQs which other companies often rely upon as their sole means of communication. Good to do business with and I would recommend to anyone who wants something to last and is good quality. Well worth the investment and cheaper in the long run.
The side covers for our gazebo were exactly as described. Compared with other websites, the product was significantly cheaper. After uploading our measurements, several emails from the company to confirm the dimensions / style of our order before beginning to manufacture. Considering these are manufactured overseas (the only negative, would prefer to support local businesses but cost difference was too high to justify) they were delivered very quickly
Product is exactly as described, very pleased with the quality and speed of delivery.
Hello Helen. We are sorry for any inconvenience this may have caused.
Your order was placed on 26 March and dispatched on 31 March. We had notified you by email when it was shipped. Our support team also shared the tracking information with you which shows exactly where the package is located at any time.
Please note that we use globally recognized shipping carriers DHL / FedEx / UPS for deliveries. Regrettably, transit delay is outside our area of control, especially considering the impact of the pandemic on shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method. Nevertheless, we have issued a partial refund on your shipping charges due to the inconvenience.
Per the UPS tracking page, your order was delivered on 12 April at 12:11pm. We trust you are happy with the quality of your purchase. If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.
Very good and easy to deal with at all times and excellent website allowing me to input all the details needed to ensure a perfect fit
Easy to create design. They contacted to query a measurement which was correct but this demonstrated due diligence. Would not hesitate to recommend
Very pleased with service and quality, wouldn't of minded the cover to of been a little longer
You have sent me a request for a review that I cannot really complete as the item I've ordered hasn't arrived yet! It is promised but not here yet. Sorry.
Hello Peter. The review request is setup to be sent automatically a few days after your order is dispatched. You can ignore it until the delivery is completed.
Your order was dispatched via FedEx on 2 April. Regrettably, transit delay is outside our area of control, especially considering the impact of the pandemic on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method. Your patience and understanding are greatly appreciated.
Per the FedEx tracking page, your order was delivered on 15 April at 10:32am. We trust you are happy with your custom fire column cover. If you need further assistance, please do not hesitate to reach us via our 24x7 chat or phone support helplines. Thank you for choosing Coversandall.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James. We are sorry to note your annoyance.
The review request is setup to be sent automatically a few days after your order is dispatched. You can ignore it until you receive the product.
Per the FedEx tracking page your order was delivered on 19 April at 11:45am. We trust you are happy with your custom cover. If you need further assistance, please feel welcome to reach us via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.