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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The custom covers I ordered exceeded my expectations. They are very well made and the fabric is lovely.
Great website, easy ordering process, products arrived on date and fit really well. Seem extremely hard wearing, but time will obviously tell to see how they last.
Easy and very straight forward to order. The instructions for creating the made to measure item was practical and easy and I was attracted by the assurance of the quality
Easy and very straight forward to order
Very good from identifying the sizes, to receiving the cover.
We will be ordering some more, but wanted to give it a try with one first
Ordered, paid, never arrived. Fake Fedex number. I've researched and now am suing them.
The guidance on selecting and measuring the cover on the website was simple, and the follow up questions gave confidence that it would be a perfect fit. And it was.
Easy to use Web site.
Bit of a slow wait for delivery however really worth the wait.
Great quality very pleased.
The order was acknowledged very quickly and updates were provided until the tarpaulins were delivered well ahead of estimated date. They were well made to the correct size and we are delighted with them. Would recommend this company without hesitation.
Very good and received in ample time. The ordering system is easy to follow.
I'm really pleased with the cover I ordered for my daybed. It fits perfectly and is great quality.
Arrived ahead of schedule and good quality for the price. We had two panels made for our verandha so we could extend the period keeping warm while sitting and eating in the garden. The only thing we can find fault with so far is that the eyelets for hanging them were not spaced out evenly and varied by between 1 inch and 1.3/4 inches. Overall though we are quite happy.
Very good quality fabric and zips. Plus they came very quickly considering they were made to measure. Easy to use website. The finished cushions fitted perfectly.
Warning about carcinogenic plastics in the fabric
Took weeks to arrive, didn't realise it was coming from India, increasing carbon emissions etc.
I placed an order for replacement cushion covers and then read some reviews after and became worried. However I needn't of been. Yes the goods do ship from India but they arrived the day they were supposed to and was able to be tracked via UPS. The product was such a high quality finish - would definitely recommend.
Hello Ian. We are very sorry to hear that.
Each cover is passionately handcrafted by meticulously following the measurements you enter while placing the order. We ship hundreds of covers each day and admittedly, sometimes we make a mistake. However, it is highly unlikely that each of your 9 covers is the wrong size.
Your order confirmation email lists the measurements you provided for each cover. Kindly compare the ordered size with the covers you have received. If you find any discrepancies, please take a picture of the product showing the incorrect measurement using a tape measure and email us at feedback@coversandall.com. We are committed to replacing any cover that has not been fabricated as ordered.
I paid £32 for priority shipping to arrive before my business reopened. The day before it was due to arrive I called to ask what time it would be delivered. I was told the order would take 1 more week to arrive and the best they could offer me was 10% refund if the shipping cost. £3.20! Of an order which cost more than £200!
When the product arrived it was shorter than I ordered originally
The ordering experience was very good and I was really pleased with the quality when my covers arrived, I would highly recommend from that perspective. The only thing that let it down slightly was the delivery, the items arrived 4 days after the promised date, I was able to track on UPS but that just made me more nervous as my parcel seemed to be going all around the world! Having said that I would definitely use them again in the future.
Very happy, excellent fit. I gave the exact foam dimensions including a bespoke shape.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rich. We are sorry to note your disappointment.
Please accept our apologies in case there were any marks left over from the work area. We will share this feedback with the team. Meanwhile, the material is waterproof and you can wipe it off with a soapy cloth.
Note that we are a global business headquartered in the USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQs.
We appreciate the opportunity to work with you. If you have additional comments or questions, please feel welcome to write to us at feedback@coversandall.com.