Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Item ordered and delivered exactly as requested. A great experience.
Smooth and easy transaction no worries good quality product well presented
Hey Phillip! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very helpful company and helped me with a delayed package by the courier and kept in touch via email throughout whole process and product is a high standard
Hey Sam! Thank you so much for your wonderful feedback!
We’re delighted to hear that you were happy with the communication and support you received throughout the delivery process. It’s always our goal to keep our customers informed and cared for, even when issues arise beyond our control. We’re also glad to know that the product met your expectations in quality. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. If there’s anything else we can help you with, we’re always here for you.
Good service, delivery is a little ling from India but ok I suppose. Product looks good on day 1, but the real test is day 365 and cannot comment on this yet
Hey Steve! Thank you so much for your kind words and honest feedback.
We’re pleased to hear that you were happy with our service and that the product made a great first impression. You're absolutely right—true quality reveals itself over time, and we hope the product continues to meet your expectations well beyond day 365. We also appreciate your understanding regarding the delivery time, and we’re continually working to streamline our logistics while maintaining the high level of customization and craftsmanship our products require. If you ever have any questions or concerns down the road, please don’t hesitate to reach out.
Hello! Thank you for your feedback. We appreciate you letting us know about the slight delay with UPS clearance, and we’re glad to hear it wasn’t a major concern. While customs-related delays can occasionally occur, we always aim to ensure your order arrives as smoothly and promptly as possible. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We truly value your business and look forward to serving you again.
Covers & all told me it would take a couple of weeks to be made and sent and they were spot on.
Fed Ex also kept me informed of the delivery date and when to expect the cover.
Which was also spot on. Thank you.
Hey Tony! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
When dispatched from overseas, they arrived within two days. Excellent.
Hey Willie! Thank you for your review! We’re delighted to hear that you were impressed with the top-class materials and craftsmanship of our products. It's also great to know your order arrived so quickly after dispatch—our team works hard to ensure both quality and efficiency, and your feedback truly affirms that effort. We appreciate your support and look forward to serving you again soon.
Great option for sizing, finish, zip and colour. Looking forward to receiving them.
Purchased online, received confirmation of my purchase and advised item would arrive in three days. My item did not arrive and the site has no contact details to chase. Out of the blue I then received an email to advise my item was out for delivery and a date as to when I should receive it. It then arrived and the Product is great! So rocky start, but worth the wait, thank you. I would order again.
Hey Willie! Thank you for sharing your experience with us. We sincerely apologize for the initial lack of clarity regarding your delivery status—we understand how important it is to have timely updates and accessible support. We’re currently working to improve this aspect of our service. That said, we're thrilled to hear that your item arrived safely and that you're pleased with the quality of the product. It’s wonderful to know that, despite the rocky start, you feel it was worth the wait and would consider ordering from us again.
Not yet received at 11 Carncrows St TR261PJ
I notice you might have delivered to 1 instead of 11! Not found there!
Hey Ann! Thank you for reaching out and bringing this to our attention. We’re sorry to hear that your order has not yet been received at 11 Carncrows St, TR26 1PJ, and that there may have been a delivery attempt at the incorrect address. We understand how frustrating this must be and want to assure you that our team is actively looking into the matter with FedEx to resolve it as quickly as possible. It appears FedEx may have attempted delivery, but due to a name mismatch, the package was not released. We're currently coordinating with them to ensure the delivery is corrected and completed promptly.
This is my second order from Covers & All which giving that the product originates from the far east is a reasonable service. The product fits the required item well this will always be dependent on the original measurment provided by the customer should the item be a bespoke cover which mine was. THe product is of a good quality and fits well My only negative is that the item arrived a few days after the final delivery date provided and as a result I had contacted C&A for an update which a reply is still awaited although the item was delivered the day after I wrote to C&A Overall I would consider using C&A again with one exception which since purchasing my original item some two months ago I have been bombarded with marketing email almost every day which is annoying. Occasional emails can be welcome but NOT EVERY DAY!
Hey Derek! Thank you for placing your second order with Covers & All, and for taking the time to share your detailed feedback.
We’re pleased to hear that your custom cover fits well and that you're satisfied with the quality of the product. You're absolutely right accurate measurements are key for a perfect fit, especially with bespoke items, and we're glad it worked out well for your order.
We sincerely apologize for the delay in delivery. We understand how frustrating that can be, and we’ll be reviewing this internally to ensure we provide more timely updates moving forward.
Regarding the marketing emails, we appreciate your honest input. We never intend to overwhelm our customers and understand the importance of striking the right balance. You can adjust your email preferences or unsubscribe at any time by clicking the link at the bottom of any of our marketing emails. We truly value your business and hope to have the opportunity to serve you again in the future with a smoother experience all around.
My measurements of the seat were checked several times with the result that my product fits beautifully and looks very smart.
Hey Claire! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Slow delivery service, with no tracking information provided. Had to contact customer services to have delivery arranged.
Hey David! Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We're truly sorry to hear that our customer service and upload system did not meet your expectations. Clear communication and an easy ordering experience are very important to us, and it's disappointing to know we fell short in this instance. Please know that your concerns have been noted and shared with the appropriate teams for improvement. If you need assistance with your order, feel free to reply to this email or reach out to us directly we’re here to help.
From ordering to arrival very quick excellent quality fits perfectly
Hey Kath! We are delighted to hear that you are pleased with our product, service and delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent in every way. Thanks. Used a couple of years ago for a chiminea cover which still as good as the day I received it and it's been out there in all weather's all year round.
Hey Richard! Thank you so much for your kind words and continued support! We're thrilled to hear that your chiminea cover has stood up to the elements and is still going strong after a couple of years — that’s exactly the kind of lasting quality we strive to deliver. We truly appreciate you coming back to us and are so glad your recent experience was just as excellent. If there's ever anything else we can help with, we’re always here for you. Thanks again for choosing us!
Very good but slightly tricky picking the template as I needed a dome top cylindrical cover not available in their list but with attaching a photo I think it's fine.
Easy to size and order, more difficult to price with all the various offers.
Hey Christopher! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Why was I offered two discount codes but only allowed to use one and a further discount of 15% was offered for the use of my email address for offers but disappeared never to return.
Great quality great customer service. I highly recommend Covers for All +A+
Hey Andy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Such good quality and fit. Will definitely use again Great finish and zip openings nice and wide so I could get the seat inserts in the covets easily
Hey Brian! Thank you for your review! We're thrilled to hear that you're pleased with the quality, fit, and finish of your covers. It's great to know the wide zip openings made inserting the seat cushions easy we design with convenience in mind, and your feedback reassures us we're on the right track. We truly appreciate your support and look forward to serving you again soon!
We needed a waterproof cover for new to on our yacht. The cover came fairly quickly and was as I hoped. It does not fit fully around the bracket that holds to to bulkhead as it attaches to back at the top. Details as to how cover was going to fit around fixings would have been useful
Hey Phillip! Thank you for your feedback and for choosing us for your yacht cover. We're pleased to hear that the cover arrived quickly and met your expectations in terms of quality. We truly appreciate your suggestion regarding additional detail about how the cover would fit around fixings and brackets. Your input is invaluable, and we'll certainly share it with our design and content teams to help improve clarity for future customers. If you ever need adjustments or have specific fitting requirements, our team is always here to assist.
Paid extra to cover wrong size. Which my order was. Tried to report this on web site. Could not submit without photo. Being eldery i did not know how to upload photo. Phoned to report wrong size still waiting.
Hey Julia! Thank you for reaching out and sharing your experience. We’re truly sorry to hear about the issues you've experienced. We understand that uploading a photo can sometimes be challenging, and we appreciate your efforts in contacting us by phone. Please rest assured that your concern has been escalated internally, and our team is reviewing the matter. One of our representatives will be reaching out to you shortly to assist further. We’re committed to resolving this for you as quickly as possible.
Good value for money, did the job. Exactly what my client wanted.
Hey Kieran! Thank you for your kind words! We're glad to hear the product delivered great value and met your client's expectations perfectly. We look forward to working with you again on future projects!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jem! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!