Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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This is my second order from Covers & All which giving that the product originates from the far east is a reasonable service. The product fits the required item well this will always be dependent on the original measurment provided by the customer should the item be a bespoke cover which mine was. THe product is of a good quality and fits well My only negative is that the item arrived a few days after the final delivery date provided and as a result I had contacted C&A for an update which a reply is still awaited although the item was delivered the day after I wrote to C&A Overall I would consider using C&A again with one exception which since purchasing my original item some two months ago I have been bombarded with marketing email almost every day which is annoying. Occasional emails can be welcome but NOT EVERY DAY!
My measurements of the seat were checked several times with the result that my product fits beautifully and looks very smart.
Hey Claire! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Slow delivery service, with no tracking information provided. Had to contact customer services to have delivery arranged.
Hey David! Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We're truly sorry to hear that our customer service and upload system did not meet your expectations. Clear communication and an easy ordering experience are very important to us, and it's disappointing to know we fell short in this instance. Please know that your concerns have been noted and shared with the appropriate teams for improvement. If you need assistance with your order, feel free to reply to this email or reach out to us directly we’re here to help.
From ordering to arrival very quick excellent quality fits perfectly
Hey Kath! We are delighted to hear that you are pleased with our product, service and delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent in every way. Thanks. Used a couple of years ago for a chiminea cover which still as good as the day I received it and it's been out there in all weather's all year round.
Hey Richard! Thank you so much for your kind words and continued support! We're thrilled to hear that your chiminea cover has stood up to the elements and is still going strong after a couple of years — that’s exactly the kind of lasting quality we strive to deliver. We truly appreciate you coming back to us and are so glad your recent experience was just as excellent. If there's ever anything else we can help with, we’re always here for you. Thanks again for choosing us!
Very good but slightly tricky picking the template as I needed a dome top cylindrical cover not available in their list but with attaching a photo I think it's fine.
Easy to size and order, more difficult to price with all the various offers.
Hey Christopher! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Why was I offered two discount codes but only allowed to use one and a further discount of 15% was offered for the use of my email address for offers but disappeared never to return.
Great quality great customer service. I highly recommend Covers for All +A+
Hey Andy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Such good quality and fit. Will definitely use again Great finish and zip openings nice and wide so I could get the seat inserts in the covets easily
Hey Brian! Thank you for your review! We're thrilled to hear that you're pleased with the quality, fit, and finish of your covers. It's great to know the wide zip openings made inserting the seat cushions easy we design with convenience in mind, and your feedback reassures us we're on the right track. We truly appreciate your support and look forward to serving you again soon!
We needed a waterproof cover for new to on our yacht. The cover came fairly quickly and was as I hoped. It does not fit fully around the bracket that holds to to bulkhead as it attaches to back at the top. Details as to how cover was going to fit around fixings would have been useful
Hey Phillip! Thank you for your feedback and for choosing us for your yacht cover. We're pleased to hear that the cover arrived quickly and met your expectations in terms of quality. We truly appreciate your suggestion regarding additional detail about how the cover would fit around fixings and brackets. Your input is invaluable, and we'll certainly share it with our design and content teams to help improve clarity for future customers. If you ever need adjustments or have specific fitting requirements, our team is always here to assist.
Paid extra to cover wrong size. Which my order was. Tried to report this on web site. Could not submit without photo. Being eldery i did not know how to upload photo. Phoned to report wrong size still waiting.
Hey Julia! Thank you for reaching out and sharing your experience. We’re truly sorry to hear about the issues you've experienced. We understand that uploading a photo can sometimes be challenging, and we appreciate your efforts in contacting us by phone. Please rest assured that your concern has been escalated internally, and our team is reviewing the matter. One of our representatives will be reaching out to you shortly to assist further. We’re committed to resolving this for you as quickly as possible.
Good value for money, did the job. Exactly what my client wanted.
Hey Kieran! Thank you for your kind words! We're glad to hear the product delivered great value and met your client's expectations perfectly. We look forward to working with you again on future projects!
I have ordered two covers for my outside cooking setup. They are fantastic covers and fit perfectly. I allowed an extra 10mm oversized on all sides just as a precaution this made then a snug fit. Well worth the money and delivery time very good as they were made to order.
Hey Adam! Thank you for sharing your positive experience with your outside cooking appliance covers! We're delighted to hear that they fit perfectly and that the extra 10mm allowance worked out well for a snug fit. We’re glad you found the covers to be fantastic and worth the investment, and we appreciate your kind words about our delivery time and made-to-order process. If you need any further assistance or additional covers in the future, we’re always here to help!
I haven't got 50 words to explain my experience! Service was very poor all they wanted to do was take more & more money!
Hey Carol! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The delivery time was much longer than stated and the options showing on the website do not exist. You can only order one colour and not have a different colour piping so it is misleading
Hey Billy! Thank you for taking the time to share your experience with us. We’re sorry to hear that the delivery took longer than expected and appreciate your patience. Regarding your concern about the piping color options we’d like to clarify that our website currently does not offer the ability to select a different color for the piping. The product images reflect that the piping matches the main fabric color, and we apologize if this was unclear or gave a different impression. We’re always working to improve our site experience and your feedback is valuable in helping us do that. We're glad you chose us for your custom order and hope the product quality meets your expectations. If there’s anything further we can assist you with, please don’t hesitate to reach out.
These guys have got you covered, quality products at affordable prices delivered quickly.
10 stars for me
Hey Tim! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to fill in made to measure form
Discount offers
Not cheap but worthwhile for good quality
Hey Vanessa! Thank you for taking the time to share your experience! We're glad to hear that you found the made-to-measure form easy to use and appreciated the discount offers. We understand that our products may not be the cheapest option, but we're happy to know you found the quality worthwhile. We’re committed to delivering custom solutions that offer lasting value, and it’s great to hear that reflected in your feedback. We look forward to serving you again in the future!
Hey Lyndsay! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very satisfied with all aspects of ordering and the product received.
Hey Hugh! Thank you for your wonderful feedback! We're delighted to hear that you’re very satisfied with both the ordering process and the settee cover you received. We work hard to ensure a seamless experience from start to finish, and it’s always rewarding to know when our efforts meet your expectations. If you need any assistance in the future or have more custom cover needs, we’ll be happy to help!
It took a little time for us and the company to establish the correct measurements but the cover is a perfect fit, good quality and I am very pleased with the end result.
Hey Sue! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great cover, tough and durable, just as advertised. Have ordered same covers for sofa and dining table
Hey Felix! Thank you for your kind words and for recommending our covers! We’re delighted to hear that you’re happy with the quality and durability of your cover—it’s always our goal to deliver exactly what’s promised. It’s even better to know that you’ve returned to order covers for your sofa and dining table. We truly appreciate your continued trust in our products. If there’s anything else we can assist you with, please don’t hesitate to reach out.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Derek! Thank you for placing your second order with Covers & All, and for taking the time to share your detailed feedback.
We’re pleased to hear that your custom cover fits well and that you're satisfied with the quality of the product. You're absolutely right accurate measurements are key for a perfect fit, especially with bespoke items, and we're glad it worked out well for your order.
We sincerely apologize for the delay in delivery. We understand how frustrating that can be, and we’ll be reviewing this internally to ensure we provide more timely updates moving forward.
Regarding the marketing emails, we appreciate your honest input. We never intend to overwhelm our customers and understand the importance of striking the right balance. You can adjust your email preferences or unsubscribe at any time by clicking the link at the bottom of any of our marketing emails. We truly value your business and hope to have the opportunity to serve you again in the future with a smoother experience all around.