Covers & All has a rating of 4.67 stars from 2,537 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, customer service, and fast delivery. Covers & All ranks 7th among Home Decor sites.
Very easy. Will wait to see how product fits before possibly ordering more. Am not pro or con until I see material
Your website needs to be updated. Although I can put items in my shopping cart while using Firefox, I cannot retrieve a password or create a new account without using a different browser. It took a very long time through a chat to reach this conclusion. Although the person was helpful, and it was not their fault, it has been a frustrating experience. You need to make it easier for people to buy from your website if you want business.
Received my replacement covers within 5 days of expected delivery date with expedited shipping. I am quite happy with the product. Quality construction, far better then the original covers, trendy light grey fabric and great workmanship. The cost was also far better then any other option I found. Order to my door in 3 weeks. I will definitely order from this company again.
Products used:
Square Cushion Cover
SKU: CushionCover57
Colour: Light Grey
Fabric: Cushion Fab
Rectangle Cushion Cover
SKU: CushionCover60
Colour: Light Grey
Fabric: Cushion Fab
I went into this transaction as a "first-timer", and with some trepidation, placed my order. Fulfillment was a breeze. I was kept informed and from date of order, manufacture and shipping the end to end experience was seamless. The product far exceeded our expectations. Quality fabric, piping around edges, full zippers, and spot on sizing.
Exceptional
Google search, then read the reviews
Very satisfied. Good fit. Also the colour and ties will work out very well.
Google search defaulted to your site
Needed a new cover
The cover fits like it should but I'm questioning the quality. There is wrapping paper tape attached to each inside corner. I have no idea the reasoning behind that. Almost as if they forgot a step in manufacturing the cover?. That does not seem like quality to me. Hopefully there will be no issues but time will tell
It was the only website in CAD and one of the only ones that made custom covers. Website suggested very good quality materials being used
We are sorry to learn about the inconvenience, Megan! Not to worry—we're here to help. To make the covers as waterproof as possible we apply a special hot seam sealing tape, which is applied on the seams of the covers, this prevents the water to seep through the seam holes, which are made during the stitching process, this makes the covers almost water proof. Rest assured, there will be no issues with the cover in the future. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Site was very easy to navigate. Product arrived and put in place. Very happy with colour and quality of finished product. Very well sewn and string zippers too. Especially happy I was able to recover my existing cushions on my existing patio set. New cushions would be 4 x 's as much. Company even contacted me prior to production to ensure I was getting what I wanted. Great solution! Thank You Covers and All!
I found the site on the web trying to find a solution for new cushions to my existing patio set. Reviews were great. I gave them a shot. I am so happy I did. Instant fix.
I was looking to cover existing cushions in my patio set. Furniture itself still in great condition. Cushions were exactly what I needed. For back cushions I opted for zipper cushions instead of throw cushions. Cheaper solution and they still look great.
Great site. Hopefully I measured correctly
Google search for solution
Product arrived ahead of schedule. Looks good - thiner than I expected considering I purchased the heaviest duty version. I will be curious to see how it has fared a year from now.
Hey Tommy! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Had a good discussion with the CSR, confirming the measurements and options. She was very experienced and helpful. My only constructive feedback is that your order system should be capable of allowing the CSR some discretion as we were within $0.40 of qualifying for free freight and were unable to make it despite one upgrade on the order ( the next upgrade would have cost more than the freight charge).
Cheers
I purchased a cover for my new BBQ on mars 9,2023.
When i placed the order i provided the measurements as instructed on the website, checking carefully that they were correct. I also provided a dimension drawing from the BBQ manufacturer.
I received the cover it fits perfectly except that the cover was 5 inches too long. Several inches rest on the floor preventing to roll the BBQ.
I contacted support and went through a long painful exchange of emails that never addressed the issue. The representative kept telling me that there were no manufacturing errors. The cover was built as specified… He could not explain why it is 5 inches too long…. I buy a lot of stuff online. This is by far the worst customer experience i have ever had.
Support the completely useless.
The only solution he provided was to order a new one with a 15% discount.
The solution was to have 5 inches cut all around the bottom. Which i had done at a local shop.
This fixed the issue and now it fits perfectly. That cost me $50.
——— UPDATE ———
I had several additional exchange of emails after posting my bad review. I cant understand how they can pretend to have fabricated my cover to the specifications provided, as obviously the pictures demonstrate clearly it was 5 inches too long. It took a while and perseverance but they finally accepted to refund me the $50 it cost me to fix their problem.
It is probable that the bad review posted here finally got to someone who could help. Thanks Stella.
Buyer beware when ordering a BBQ cover, please make sure you provide additional instructions as the measurements you provide may not be enough to get what you want…
Products used:
BBQ cover
Hi, we are sorry for the negative experience you had with us. We at Covers&All always look forward to offering the product same as ordered and try our best to provide the efficient service to every customer. Upon checking the order details, we have manufactured the product same as ordered. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will investigate the issue and provide you the best possible resolution on the same.
Good strong product. Looks great. The only thing was even though I measured and added 4 inches to length on both ends to wrap some around the 4 x 4 beams of gazebo it just barely fit the least amount of space I had. I will work but not as good as I wanted. I would order again if I needed any thing similar.
Availability to my area. Strength of product as we have high winds.
Was what we needed for the desighn of the project.
I have a small yard so purchased a chaise with an ottoman to make a small L-shaped couch. It's a very irregular shape and I'm really happy with how my cover turned out. It fits perfectly and feels very durable. I really appreciate the one-on-one messaging prior to making the piece. It shows that this company cares about their products and customers. Would recommend and definitely use again.
I ordered two custom items. For one that had an unusual profile, I received feedback from the company to ensure correct fit. I also asked for a custom alteration to the zippered front. The product I received fit perfectly and the custom zippered front is exactly what I requested. I was overwhelmed at how excellent this product was and the service that was provided.
Internet search lead me to Covers & All and the ability to customize was important.
I received excellent service via chat a couple of days ago and was delighted at how simple this order has been. Let's hope it continues. Have a wonderful day.
Because I needed an air conditioner cover and this site was appealing.
We're 100% happy! The website was great to use too.Your website is great! Easy to use, fast load time, safe secure payment. Thanks! Jenn
Google search
The gas pizza oven I own has some hard to provide outer frame dimensions. Covers & all staff got back to me a couple of times for measurements and the custom cover was a perfect fit!
I have used Covers & all for several orders for outdoor furniture and fire pit covers and is quality product.
Thank you, John, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I will be honest, I was a bit concerned as we were asked to provide measurements from our sectional many times to ensure 100% accuracy. It paid off. We received the package yesterday and it is perfect. Also, very heavy duty material. So much so that it could even be left out over a cold Canadian winter.
We spent a lot of money on an outdoor sectional and fire table and wanted to ensure it was well protected from rain when not in use. We researched and found covers & all as a great option. A bit expensive but great quality.
This BBQ cover is the second item ordered from Coverandall. The first was a firetable cover.
We live on the ocean, so weather conditions can be severe. These covers in the heavy duty fabric are ideal. In addition, the ability to custom fit the covers is great and the staff at Coversandall do an excellent job to get it right. Would certainly recommend.
Past customer experience.
Just wanting to know options for future purchases.
New fabric choices and wanted to have sample of what was available
Questions were answered on phone and through online chat. The use of the product selection tool was a little awkward as I didn't see a real fit for some of the chairs.
Good quality on past purchase of a cover.
Purchased cushion covers to replace the old set. It was very simple to add the required dimensions using their diagrams. I would also strongly suggest uploading a picture of what you're replacing. Their design team had responded back looking for further details to give me exactly what I wanted! I would have preferred a nicer fabric but for the overall cost I can't really complain. I also received my finished goods as promised on time. I would definitely purchase from them again!
Hello Augustine. Thank you for rating your Coversandall experience. We are glad you liked your custom cushion covers!
We have tried to make the order process as transparent as possible. Your order was placed for covers made with the material Cushion Rite. As mentioned on the product page, this material is 100% Solution Dyed Polyester Fabric with one side PU Coat. So to the touch it feels like vinyl.
For a fabric feel, you can choose the material Cover Fab. We see that our Free Swatch Kit was also delivered with this order. Kindly check the samples labeled COVER FAB.
If you have additional comments or questions, please do not hesitate to write to us at feedback@coversandall.com.
I love il! J'adore le rideau que j'ai commandé! Semble de bonne qualité et bien fait.! Pour la durabilité…c'est le temps qui me le dira. J'ai fait mettre une bande de 1,5 pied en haut et en bas. C'est un peu trop! La prochaine fois, la bande de couleur sera de 1 pieds seulement.
This is my 2nd ordering experience with Covers & All. Both times fully satisfied with product and service.
Hey Cindi! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered a gazebo curtain. I was told it would arrive by Oct19 and it came a almost two weeks sooner. Its a great product. We will be able to enjoy our gazebo even in the winter time. It's very sturdy.
My brother did research and he told me about it.
I do not normally write reviews, however, I felt this one really deserved it. We are extremely happy with the way our cover turned out. We are in LOVE with our new fire pit cover! The quality, price, professionalism of website and always keeping you updated, and delivery time is excellent. If more companies would operate in this matter it would make our life a lot easier. Thank you so much. We will keep you in mind for any future covers for our outdoor furniture.
Easy to use website, price, quality, custom, love the we could add our logo, so many great things to say about covers and all.
I had to call 4 times over 2 days to get someone who was able to answer a question about how to edit an order. You are clearly using a call center. Also I was given a discount code (Welcome 20) and that I wasn't able to get the system to recognize. The only reason I continued was because you were recommended by the the artist who made my new gathering table. I never got the promised discount even through I spent near $2,000 for the cover. The final product, however, was great.
no response to discount issues, good follow through on the cover itself. the product is great.
You were recommended by Joe Cooper. The artist who made the custom gathering table for me.
* Covers & All attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had to call 4 times over 2 days to get someone who was able to answer a question about how to edit an order. You are clearly using a call center. Also I was given a discount code (Welcome 20) and that I wasn't able to get the system to recognize. The only reason I continued was because you were recommended by the the artist who made my new gathering table
You were recommended by Joe Cooper. The artist who made the custom gathering table for me.
I ordered 2 covers from Covers & All. They arrived a week before their estimated shipping time, they fit perfectly and appear to be of good quality.
I chose Covers & All so I could get a custom fit for the odd shaped outdoor furniture I wanted to cover.
Hey Dean! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!