• Covers & All

Covers & All

Ratings On Other Platforms

Trustpilot
4.1 / 5
Better Business Bureau
1.2 / 5
Corporate Values

Overview

Covers & All has a rating of 4.69 stars from 2,530 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, customer service, and fast delivery. Covers & All ranks 7th among Home Decor sites.

  • Service
    468
  • Value
    24
  • Shipping
    24
  • Quality
    2330

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 90.9%
Positive
190
Neutral
8
Negative
11

Instant Feedback

8,358 reviews

13
See all photos

What reviewers want you to know

Positive highlights

  • Great quality product, delivered on time, easy directions to take the measurements, and they fit perfectly.
  • Delivery time was good considering all the extreme flooding and landslides that occured in British Columbia, Canada.

Critical highlights

  • All customer service has been exemplary but no follow up.
How would you rate Covers & All?
Top Positive Review

“Easy to use and calculate what we need!”

Thomas L.
3/25/24

Easy to use and calculate what we need! Excellent checkout process for a product that could be a disaster! WELL DONE!

Top Critical Review

“Your website needs to be updated”

Aunaray C.
1/9/24

Your website needs to be updated. Although I can put items in my shopping cart while using Firefox, I cannot retrieve a password or create a new account without using a different browser. It took a very long time through a chat to reach this conclusion. Although the person was helpful, and it was not their fault, it has been a frustrating experience. You need to make it easier for people to buy from your website if you want business.

Reviews (2,530)

Rating

Timeframe

Other

Reviews that mention popular keywords

quality product (96) customer service (311) delivery time (31)
Thumbnail of user barbh220
1 review
0 helpful votes
January 11th, 2024
Verified purchase

Haven't used yet. For the summer but very happy with the easy ordering and fast service! Thank you

Reason I chose this business:

Recommended by friend saw the quality of work

Quality
Thumbnail of user davidm4007
1 review
1 helpful vote
October 16th, 2020

Received my replacement covers within 5 days of expected delivery date with expedited shipping. I am quite happy with the product. Quality construction, far better then the original covers, trendy light grey fabric and great workmanship. The cost was also far better then any other option I found. Order to my door in 3 weeks. I will definitely order from this company again.

Products used:
Square Cushion Cover
SKU: CushionCover57
Colour: Light Grey
Fabric: Cushion Fab

Rectangle Cushion Cover
SKU: CushionCover60
Colour: Light Grey
Fabric: Cushion Fab

Value
Shipping
Quality
Thumbnail of user tommyp229
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

Product arrived ahead of schedule. Looks good - thiner than I expected considering I purchased the heaviest duty version. I will be curious to see how it has fared a year from now.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Tommy! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top-most priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user rons1006
1 review
0 helpful votes
September 30th, 2021
Verified purchase

Very satisfied. Good fit. Also the colour and ties will work out very well.

Reason I chose this business:

Google search defaulted to your site

Reason I chose this product:

Needed a new cover

Quality
Thumbnail of user denised817
1 review
0 helpful votes
June 9th, 2021
Verified purchase
• Updated review

Site was very easy to navigate. Product arrived and put in place. Very happy with colour and quality of finished product. Very well sewn and string zippers too. Especially happy I was able to recover my existing cushions on my existing patio set. New cushions would be 4 x 's as much. Company even contacted me prior to production to ensure I was getting what I wanted. Great solution! Thank You Covers and All!

Reason I chose this business:

I found the site on the web trying to find a solution for new cushions to my existing patio set. Reviews were great. I gave them a shot. I am so happy I did. Instant fix.

Reason I chose this product:

I was looking to cover existing cushions in my patio set. Furniture itself still in great condition. Cushions were exactly what I needed. For back cushions I opted for zipper cushions instead of throw cushions. Cheaper solution and they still look great.

Quality
Great site
May 20th, 2021
Verified site experience
• Previous review

Great site. Hopefully I measured correctly

Reason I chose this business:

Google search for solution

Thumbnail of user johnw5018
1 review
0 helpful votes
March 26th, 2024
Verified purchase
• Updated review

The gas pizza oven I own has some hard to provide outer frame dimensions. Covers & all staff got back to me a couple of times for measurements and the custom cover was a perfect fit!

Reason I chose this business:

I have used Covers & all for several orders for outdoor furniture and fire pit covers and is quality product.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Thank you, John, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!

Fast and efficient
January 17th, 2022
Verified site experience
• Previous review
Thumbnail of user rolandl60
1 review
0 helpful votes
March 20th, 2021
Verified purchase

Had a good discussion with the CSR, confirming the measurements and options. She was very experienced and helpful. My only constructive feedback is that your order system should be capable of allowing the CSR some discretion as we were within $0.40 of qualifying for free freight and were unable to make it despite one upgrade on the order ( the next upgrade would have cost more than the freight charge).
Cheers

Thumbnail of user paulc3843
1 review
0 helpful votes
January 27th, 2024
Verified purchase

This BBQ cover is the second item ordered from Coverandall. The first was a firetable cover.
We live on the ocean, so weather conditions can be severe. These covers in the heavy duty fabric are ideal. In addition, the ability to custom fit the covers is great and the staff at Coversandall do an excellent job to get it right. Would certainly recommend.

Reason I chose this business:

Past customer experience.

Quality
Thumbnail of user daphner41
1 review
0 helpful votes
May 19th, 2021
Verified purchase

Good strong product. Looks great. The only thing was even though I measured and added 4 inches to length on both ends to wrap some around the 4 x 4 beams of gazebo it just barely fit the least amount of space I had. I will work but not as good as I wanted. I would order again if I needed any thing similar.

Reason I chose this business:

Availability to my area. Strength of product as we have high winds.

Reason I chose this product:

Was what we needed for the desighn of the project.

Quality
Thumbnail of user ah568
1 review
0 helpful votes
October 19th, 2021
Verified purchase

I have a small yard so purchased a chaise with an ottoman to make a small L-shaped couch. It's a very irregular shape and I'm really happy with how my cover turned out. It fits perfectly and feels very durable. I really appreciate the one-on-one messaging prior to making the piece. It shows that this company cares about their products and customers. Would recommend and definitely use again.

Quality
Thumbnail of user aileen.
1 review
0 helpful votes
June 30th, 2022
Verified purchase

Quite bit of back and forth for confirming measurements and photos, and more measurements and more photos but i received my cover on Monday and it is a perfect custom fit! So worth it! Quality is excellent and has held up 100% against the hail and rain.

Reason I chose this business:

Was looking for a weatherproof cover

Quality
Thumbnail of user jenniferg3266
1 review
0 helpful votes
November 23rd, 2023
Verified purchase

We're 100% happy! The website was great to use too.Your website is great! Easy to use, fast load time, safe secure payment. Thanks! Jenn

Reason I chose this business:

Google search

Quality
Thumbnail of user janiceh601
1 review
0 helpful votes
January 29th, 2022
Verified purchase

I received excellent service via chat a couple of days ago and was delighted at how simple this order has been. Let's hope it continues. Have a wonderful day.

Reason I chose this business:

Because I needed an air conditioner cover and this site was appealing.

Quality
Thumbnail of user cindit34
1 review
0 helpful votes
April 5th, 2024
Verified purchase

This is my 2nd ordering experience with Covers & All. Both times fully satisfied with product and service.

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

Hey Cindi! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user jannieh5
1 review
0 helpful votes
May 20th, 2021
Verified purchase

I will be honest, I was a bit concerned as we were asked to provide measurements from our sectional many times to ensure 100% accuracy. It paid off. We received the package yesterday and it is perfect. Also, very heavy duty material. So much so that it could even be left out over a cold Canadian winter.

Reason I chose this business:

We spent a lot of money on an outdoor sectional and fire table and wanted to ensure it was well protected from rain when not in use. We researched and found covers & all as a great option. A bit expensive but great quality.

Quality
Thumbnail of user kennethm1611
1 review
0 helpful votes
April 18th, 2023
Verified purchase

I ordered two custom items. For one that had an unusual profile, I received feedback from the company to ensure correct fit. I also asked for a custom alteration to the zippered front. The product I received fit perfectly and the custom zippered front is exactly what I requested. I was overwhelmed at how excellent this product was and the service that was provided.

Reason I chose this business:

Internet search lead me to Covers & All and the ability to customize was important.

Quality
Thumbnail of user augustineb17
1 review
0 helpful votes
April 19th, 2021
Verified purchase

Purchased cushion covers to replace the old set. It was very simple to add the required dimensions using their diagrams. I would also strongly suggest uploading a picture of what you're replacing. Their design team had responded back looking for further details to give me exactly what I wanted! I would have preferred a nicer fabric but for the overall cost I can't really complain. I also received my finished goods as promised on time. I would definitely purchase from them again!

Thumbnail of user nishants25
Banner B. – Covers & All Rep

Hello Augustine. Thank you for rating your Coversandall experience. We are glad you liked your custom cushion covers!

We have tried to make the order process as transparent as possible. Your order was placed for covers made with the material Cushion Rite. As mentioned on the product page, this material is 100% Solution Dyed Polyester Fabric with one side PU Coat. So to the touch it feels like vinyl.

For a fabric feel, you can choose the material Cover Fab. We see that our Free Swatch Kit was also delivered with this order. Kindly check the samples labeled COVER FAB.

If you have additional comments or questions, please do not hesitate to write to us at feedback@coversandall.com.

Thumbnail of user chriso704
1 review
0 helpful votes
February 9th, 2023
Verified purchase
• Updated review

Just wanting to know options for future purchases.

Reason I chose this business:

New fabric choices and wanted to have sample of what was available

Quality
Questions were answered on phone and through online...
May 31st, 2022
Verified site experience
• Previous review

Questions were answered on phone and through online chat. The use of the product selection tool was a little awkward as I didn't see a real fit for some of the chairs.

Reason I chose this business:

Good quality on past purchase of a cover.

Thumbnail of user guestl108
1 review
0 helpful votes
July 2nd, 2022
Verified purchase

I love il! J'adore le rideau que j'ai commandé! Semble de bonne qualité et bien fait.! Pour la durabilité…c'est le temps qui me le dira. J'ai fait mettre une bande de 1,5 pied en haut et en bas. C'est un peu trop! La prochaine fois, la bande de couleur sera de 1 pieds seulement.

Quality
Thumbnail of user jasonp2020
1 review
0 helpful votes
December 7th, 2023
Verified purchase

I provided a drawing and their design team built exactly what I had in mind. I love the edging put around the sides and pull strings to help keep it in place. Really impressed with the end product, on such a customized cover! Thank you.

Shipping was fast as well.

They were very helpful and got my changes into my design.

Reason I chose this business:

Because Covers&All is the only company that responds quickly, will create anything you ask for, delivers quickly and doesn't cost a fortune to buy.

Service
Quality
Thumbnail of user meganw789
1 review
0 helpful votes
April 5th, 2024
Verified purchase

The cover fits like it should but I'm questioning the quality. There is wrapping paper tape attached to each inside corner. I have no idea the reasoning behind that. Almost as if they forgot a step in manufacturing the cover?. That does not seem like quality to me. Hopefully there will be no issues but time will tell

Reason I chose this business:

It was the only website in CAD and one of the only ones that made custom covers. Website suggested very good quality materials being used

Quality
Thumbnail of user veenim1
Veeni M. – Covers & All Rep

We are sorry to learn about the inconvenience, Megan! Not to worry—we're here to help. To make the covers as waterproof as possible we apply a special hot seam sealing tape, which is applied on the seams of the covers, this prevents the water to seep through the seam holes, which are made during the stitching process, this makes the covers almost water proof. Rest assured, there will be no issues with the cover in the future. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Thumbnail of user deborahb2396
1 review
0 helpful votes
October 11th, 2022
Verified purchase

I ordered a gazebo curtain. I was told it would arrive by Oct19 and it came a almost two weeks sooner. Its a great product. We will be able to enjoy our gazebo even in the winter time. It's very sturdy.

Reason I chose this business:

My brother did research and he told me about it.

Quality
Thumbnail of user johnh6480
1 review
0 helpful votes
April 4th, 2022
Verified purchase
• Updated review

I had to call 4 times over 2 days to get someone who was able to answer a question about how to edit an order. You are clearly using a call center. Also I was given a discount code (Welcome 20) and that I wasn't able to get the system to recognize. The only reason I continued was because you were recommended by the the artist who made my new gathering table. I never got the promised discount even through I spent near $2,000 for the cover. The final product, however, was great.

no response to discount issues, good follow through on the cover itself. the product is great.

Reason I chose this business:

You were recommended by Joe Cooper. The artist who made the custom gathering table for me.

* Covers & All attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
I had to call 4 times over 2 days to get someone who...
March 23rd, 2022
Verified site experience
• Previous review

I had to call 4 times over 2 days to get someone who was able to answer a question about how to edit an order. You are clearly using a call center. Also I was given a discount code (Welcome 20) and that I wasn't able to get the system to recognize. The only reason I continued was because you were recommended by the the artist who made my new gathering table

Reason I chose this business:

You were recommended by Joe Cooper. The artist who made the custom gathering table for me.

Thumbnail of user jaromc3
1 review
0 helpful votes
August 8th, 2022
Verified purchase

I do not normally write reviews, however, I felt this one really deserved it. We are extremely happy with the way our cover turned out. We are in LOVE with our new fire pit cover! The quality, price, professionalism of website and always keeping you updated, and delivery time is excellent. If more companies would operate in this matter it would make our life a lot easier. Thank you so much. We will keep you in mind for any future covers for our outdoor furniture.

Reason I chose this business:

Easy to use website, price, quality, custom, love the we could add our logo, so many great things to say about covers and all.

Quality
Thumbnail of user melissaa757
1 review
0 helpful votes
April 9th, 2021
Verified purchase

I ordered 2 covers from Covers & All. They arrived a week before their estimated shipping time, they fit perfectly and appear to be of good quality.

Reason I chose this business:

I chose Covers & All so I could get a custom fit for the odd shaped outdoor furniture I wanted to cover.

Quality

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Company Representative

Thumbnail of user nishants21
Nishant S.
Typically responds within 3 days

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4.7
2,530 reviews
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