Covers & All Reviews Summary
Covers & All has a rating of 4.6 stars from 3,429 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, customer service and fast delivery. Covers & All ranks 8th among Home Decor sites.
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Very professional in their approach, ensured that our requirement was well understood, provided a picture and drawing of what was proposed for validation and the final product was delivered on time and extremely satisfied with the result.
Hey Monique! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I kept going back and forth about not happy with the product and they keep coming back with the same response, I will not purchase anything from them and will let my friends know how they treat customers
Hey Robin! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
After our last set of generic fit patio furniture covers faded and succumbed to the UV rays, we decided to go custom and we are really glad we did! The designer was very diligent going back and forth with us to get the exact measurements and to clarify any questions on their end until we were all satisfied. We chose the 10-year Cover Rite Material and it's very nice. It's certainly waterproof, is lightweight and flexible and looks great. There was nice detailing on the corner straps and vents on the back. I was initially concerned about spending this kind of money with an online retailer, but Covers & All has exceeded my expectations and we're delighted.
Hey John! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Website is very easy to use and instructions are easy to follow which adds confidence for my order.
Great timely service with attention to detail and customer approval before proceeding with order. Very happy with the timely and efficient customer service
Hey Kim! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Well it said I qualified for a 25% discount by using the code COVER and there was no where to enter it and I was unclear as to whether it was reflected in the advertised price that showed it on sale. And its a little soon to as about a referral so I will reserve and just say 6 below
A few emails back and forth to get everything right. Cover came as I expected. Good job.
Hi Werner, Thank you for the kind words! We're glad to hear the cover arrived as expected and that everything was resolved to your satisfaction. It was a pleasure assisting you, and we appreciate your patience throughout the process. If there's anything else we can help with in the future, please don’t hesitate to reach out.
It was extremely easy to order exactly what I wanted. They turned out great.
Hey Susan! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Easy to order online and I received the order in a timely manner.
Hey Francine! We are delighted to hear that you are pleased with our product, ordering process and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
June 19,2025 - Original order placed and payment made ($800.00 +) with delivery date specified as July 2nd. Confirmation of order received.
June 20 - completed order review
June 21 - Delivery date delayed to July 7
July 8 - submit support ticket - product has not arrived!
July 8 - contact supplier by phone. Advised order has not been produced - production error. Try to cancel and get refund. DENIED! Receive assurances order will be placed again for expected delivery on July 18
July 17 - Receive notification that order has shipped. July 18, 19, 20, 21, 22 - NO delivery
July 23 - product arrives
Hi Gary, Thank you for sharing your detailed experience. We’re truly sorry for the delays and confusion surrounding your order. This is far from the smooth and reliable service we aim to provide, especially on a high-value order. We regret the production error and the communication gaps that followed, and we sincerely apologize for the inconvenience caused by the missed timelines. Your feedback is extremely valuable and will be shared with our production and support teams to ensure such issues are addressed more proactively in the future. If there’s anything further we can do to make this right, please don’t hesitate to reach out.
I contacted customer service and was able to customize my product by changing the zipper placement and adding chair ties. The process was seamless, and a revised drawing was promptly sent for my approval. This is my second purchase from Covers and All, and once again, I'm impressed—not only by their exceptional customer service but also by the outstanding quality of their products.
Hey Lisa! Thank you so much for sharing your experience! We're delighted to hear that the customization process was smooth and that our team could assist you promptly. It’s always a pleasure to have returning customers like you, and we truly appreciate your kind words about our service and product quality. We look forward to serving you again!
Design team sought clarification on a couple of measurements and from there the finished product was completed and shipped.
Hey Rob! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Website advertises 48 hour production times. 1 item too 1 week to ship, the other item still hasn't shipped after 18 days. At least some items seem to ship from overseas.
Hi Joey, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
We have boughten from them many times and and there product has held up well over the seasons covered our patio furniture and custom wood table and our barbecue and now our fire pit highly recommend them for quality of product and price and fast shipping
Hey Gerald! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Too many pop up ads, but we have ordered numerous covers as they are very well made
I ordered a custom cover for my L shaped couch. The team worked with me to make sure my measurements were correct each step of the way. The finished product fit perfectly and looks fantastic. I would recommend this company and their products.
Hey Chaundra! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent workmanship and perfect fit. Thank you for such a great job.
Hey David! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I only wish there were different sizes for grommets so that I could put a curtain rod through.
The curtain is for my balcony door so my dog can go in and out but keep the flies out.
It works beautifully.
Hi Catherine, Thank you so much for your feedback! We're glad to hear the curtain is working beautifully for your space—and your dog!
Regarding your suggestion, we do offer the option to customize grommet placement. You can include specific requests, such as different grommet sizes or spacing, by using the " Any special request for us" field during the ordering process. Our team will do their best to accommodate your needs.
If you have any questions about how to submit your request, feel free to reach out—we’re happy to help!
From their website to production to delivery of item, everything went according to plan and was as described. We are very happy with our purchase.
Hey Kyle! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Site was easy to navigate. They have good color and fabric options. Sharing the dimensions of the sofa was straightforward. The design team had questions for me which I was happy for to ensure the fit was perfect. And it was!
Hey Jodi! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great site. Easy to navigate. Good system to figure out measurements.
Our patio set is partly curved at back and sides, so difficult to measure for a cover. Your designer was very good at making sure the measurements made sense for the shape. The finished cover fits well, arrived quickly, and seems very well made. It has not yet been tested in heavy rain so i cannot comment on how water repellant it is. The beige colour matches our decking very well.
Hey Liza! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very clear and thorough ordering process. Makes one confident product will be quality. Cant respond to next recommendation question until i receive the cover!
Good communication with company.
Easy to use website.
Excellent and seems very durable.
Quick delivery.
Very satisfied, will be looking at a cover for our patio sectional next.
Hey David! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jackie! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!