CoutureCandy

After putting my dress in the cart, your system automatically applied a 3 % discount to my order as I waited to show my daughter the dress. During a few hours I received an email offering me a code (LAB5) with a 5% discount to complete my purchase and when I went to apply it, the system would not take it and would be give me a message that 2 discounts could not be applied but the automatic discount originally given came from your company. I called several times to get customer service to complete my order with the discount received by email to the total on my cart but they were not able to and would only refer to a policy that they said the company had about only 1 discount. It was not right for the company to offer a discount to complete my order as it was in the system already if they were not going to honor it and if they were going to accept just 1 discount then they should have offered in the email that 5% discount stating that it would be removing any or discounts that might have been applied before. They were not clear on this at all and I believe it was deceiving and their customer service reps are not trained well at all when mistakes on the company's end happen. This was very poor customer service! In addition I left a message with the chat service 8 days after placing the order because it seemed that the dressed had not left the warehouse and never got a response. I called the following day and didn't get a call back to my message either. I finally reached someone later that day and they said the dressed would arrive the following day but had failed to send me the tracking number from when it left the warehouse. The dressed arrived 2 days later making it 11-12 days after I paid shipping for what their site says would be 2-4 days. The dress is nice but it's not worth $225 and the customer service was terrible. I'm totally disappointed with this company.

Shipping and everything was smooth. Dress looked like the picture just wish the waist was a little bit smaller.

Great customer service. Web page is easy to use. Great selection of dresses which made it hard to choose.

I had a duplicate order and as soon as I saw it on my credit card statement I reached out and was very impressed how quickly the issue was resolved.

The site was easy to use, we received our merchandise very quickly and are very happy with our purchase.

The skirt is not very giving, it fits but it's not loose and doesn't stretch. It looks good otherwise.

Very responsive and helpful service.
Although the gown needed some work done to it
I couldnt just wear it the way it arrived

I was looking for a Burgundy corset dress for prom. I didn't know what size to get but the size chart really helped.

Easy to work with but dress showed up very wrinkled and I was disappointed. The quality is great and service is very responsive.