I am 81 years old and this was the absolute worst shopping experience I have ever had in all of those years! Their policies are definitely not consumer friendly and I would advise you not to buy from them unless you know for sure that the dress will fit and you will not need to return for any reason! In fact, I would suggest you try very hard to find a dress else where and not buy from them!. My story is very long but I'd love to share it——- I had planned to have my seamstress to make me a dress for my grandson's wedding but I was ill and not able to get everything to her in time. The wedding was to be on 9-8-23. When I realized I would have to buy a dress I started the search and unfortunately stumbled upon their site. I purchased a dress on approximately 7-11-23. When

I finally received it, it was too small. After a great deal of time and effort ( check out their return policies) I returned the dress for a larger size! It didn't come until the Afternoon of the day before we had to leave and they sent the wrong size! I went to town immediately and stayed until the stores closed with no luck, my daughter continued the search the next day again with no luck! I was so upset but there was nothing I could do but wear something in my closet and no special dress for my Grandson's wedding! I returned the dress and ask for my money back because I was 80 years old and had no further need of any thing they had—-they refused snd it was their fault that they sent the wrong size! They only gave a credit which I dod not realize was only good 6 months! I had tried to give the credit to family members but no one could use it! Finally, Dec 2024 I ordered a dress for a daughter of my dear friend whose own daughter is to be married. When I started to check out is when I discovered that the credit was no longer good! They finally reinstated 1/2 of the credit. I ordered a size 14 but I received a size 4. I'm positive that I ordered a 14 because I had talked to the agent about sizes and she explained I would need to get the 14 and have altered to accommodate her breasts. I checked and double checked to make sure I ordered a 14 and not a 12 which is her size. They refused to exchange because it was considered s sale dress because we used some credit! I asked that they just charge me for the credit they had given snd let me exchange the dress but once again they refused! So we have a size 4 dress we can not use and she is having to try to find another dress while trying to recover from colon cancer and the reversal surgery! Only decided to write this review after this last experience. Be very very sure before you purchase from this company!

The dress is very pretty but the corset is very loose and the glitter does get EVERYWHERE.

I received an order but the Mac Duggal 2647 came stained with mud streaks at the bottom of the leg.

First time ordering 3 dresses for my son's wedding. Still waiting for the RMA to return all dresses

Very speedy service...

The dress was PERFECT, and arrived quickly! Absolutely LOVED ordering from your site.

Good quality choices, fasy delivery and they packed the dress really good. Thank you!

I returned 2 dresses back to Couture Candy after purchasing because they weren't what I was looking for. I returned the package with the dresses inside on approximately June 29th or 30th. The package was then "lost" for about 3 weeks. I was stressed, in contact with the Post Office, with CC customer service, fearing that the package was stolen. My son's wedding was fast approaching and I felt precious time slipping away. After I had spoken to a USPS supervisor and was discussing filing an insurance claim for the money I spent on 2 very expensive dresses, I then contacted CC customer service and told them the dresses were lost, and I needed to order 2 more Mother Of Groom gowns. My son's wedding was now 3 weeks away, and I had nothing to wear, but had spent $1,200. I was told that if the dresses were lost, that was not their problem - They would not give me store credit. I would have to spend another $1,200 for two more dresses. Then, the following day, I was notified that the dresses weren't lost at all, they were received by the warehouse on July 3rd! I unfortunately wasted a whole month with this mix up. I ordered 2 more dresses and I had 2 1/2 weeks to have them altered. Since these are gowns that can't be quickly altered, I struggled to find a place that could take my dresses. I finally found a seamstress/tailor who could alter them. The cost of alteration was over $600 hundred dollars because of added "rush fees." I also had to drive 60 miles each way to this tailor. 2 trips for fittings and the final trip to pick up on the way to my son' wedding! The customer service was on point thru all of this, but someone did not communicate from the warehouse to the office that my dresses were received ON TIME! What a stressful, frustrating experience for me, which was easily avoidable. I would like compensation for part of my altering fees because CC caused my dress buying process to take weeks instead of days. I feel that CC should pay at least 50% ($325) of the fees, to compensate for the inflated altering prices for to the "rush status." And to also show good faith for the emotional stress I suffered. Your lack of communication between departments definitely needs improvement. I'd like a written response to this email.

Regards,
Suzanne Martin

The dress was package beautifully but unfortunatly the material was a bit scratchy.

We ordered an evening gown, its the wrong size that was delivered. The occasion is in 2 days time!
Couture Candy TOLD US ITS NOT RETURNABLE. WE COMPLAINED. THEN, THEY TOLD US IT WILL BE A STORE CREDIT AND AGREEING THAT IT CAN BE RETURNED. We did not approve of that. A second SEPARATE order was placed and was paid in full SINCE THE EVENT IS COMING CLOSER. It has no connection with the first order. THE SECOND ORDER WAS THE RIGHT SIZE BUT THE WAIST AND BUST WOULD NOT FIT SO IT NEEDS TO BE RETURNED AGAIN. Now, the company states its their agent who entered the right size on line. Unbelievable! They are giving mixed messages. Company worded their response that in order for us to move forward, we should accept it as a store credit UPON RETURN OF THE GOWN AND continue the second order,AND APPLY THE STORE CREDIT TO THE SECOND ORDER (WHICH WAS ALREADY FULLY PAID, BY THE WAY) BUT THE SECOND ORDER HAS NOTHING TO DO WITH THE FIRST ORDER. The return of the first gown will not take place unless you say "Yes." Our initial response was "No." THEY FORCED US TO SAY " YES."
WE ASKED FOR A REFUND OF OUR MONEY FOR BOTH.
Company does not want to make a full refund of our money, AND both dresses were paid in full $862.00 EACH
Until eventually, they consented FOR A REFUND BUT 20 per cent will be taken off for the restocking fee for both GOWNS and we will be an exception to their policy that the gowns are not returnable! We complained to our bank for a fraudulent transaction. The bank refunded us fully for the 2 gowns. Now, they communicated with our bank and they got our money back without notifying us prior that they will get 50 per cent off reactivation fee.
They gave the wrong information to our bank and insisted on their policy which was obviously misleading. I am warning all future customers to be very careful about ordering and returning your items:
AND IF YOU DECIDE TO ORDER A SECOND ONE: DO NOT PAY THE SECOND ONE IN FULL WITH YOUR SAME ACCOUNT BECAUSE THE SECOND ORDER WILL BE TIED UP TO THE FIRST TRANSCACTION, REGARDLESS IF IT IS A SEPARATE ORDER. I DON'T WANT TO WASTE MY TIME WRITING THIS REVIEW BUT I WOULD LIKE TO TELL YOU TO BE VERY CAREFUL WITH YOUR ORDERING. I WILL SEND ALL DOCUMENTS TO MY BANK. TECHNICALLY, IF YOU ORDER A SEPARATE ORDER (NOT CONNECTED TO THE FIRST ORDER), YOU SHOULD BE REFUNDED FOR A WROND SIZE AND FIT. BOTH GOWNS WERE RETURNED. I DO NOT SEE ANY REASON WHY THE SECOND GOWN NEEDS TO BE TIED UP TO THE FIRST ONE,

THE PREVIOUSLY $ 862 IS NOW WORTH $406.93. Another transaction is pending for the other gown.
Now, everything is STORE CREDIT! THEY WILL NOT GIVE YOUR MONEY BACK. BE CAREFUL GUYS. ITS A RIPOFF! The company claims that "they won" and thEIR ADVISE: THERE is no other recourse but call our bank. However, our bank told us to call Couture. We are getting the runaround. IN SUMMARY: THEY DO NOT GIVE AN OPTION TO THEIR CUSTOMER TO SAY "NO" BUT FORCES THEIR CUSTOMERS TO SAY 'YES' IN ORDER FOR YOUR ITEM TO BE REFUNDED AS A STORE CREDIT, AND BOLDLY STATED THAT YOU CAN NOT RETURN YOUR ITEM. WE INSISTED A RETURN BUT STILL THE SECOND ORDER WENT THROUGH DECEPTION OF NOT BEING REFUNDED FULLY AND PAYMENT SHOULD BE APPLIED ATHROUGH A STORE CREDIT FROM THE FIRST ITEM RETURNED. BOTTOMLINE: YOU HAVE TO SPEAK THE TRUTH AND THIS COMPLAIN IS ALL ABOUT FRAUD.