CoutureCandy

Super experience. Follow through with what they said. Dependable. Great website. Would not hesitate to order through them again.

The website and ease of finding what you want is excellent! Very easy and received my garment so quickly!

Dress is made with high quality fabric. Amazing chat service, all my questions were answered with courtesy and professionalism.

I ordered an expensive dress for my daughter for prom from CoutureCandy.com - which sells prom dresses and other special occasion dresses - and paid $378 (with a $20 off coupon). Clearly, since this is an online store, we would not know if the dress would fit until we received it. We ordered a few dresses from a few stores in an effort to find "the one" for prom.

Upon receiving it, it did not look right for my daughter's prom (too much fabric in the skirt - it is beautiful and very good quality, but not practical for prom). We contacted the store within a few days and requested instructions on how to return it. We were given the address and told to send it right away due to a policy that is not posted clearly in their site or in the shopping cart that if they don't receive it quickly, you will end up not getting a "refund." We packed it carefully in the same shipping box and materials and sent it back, per their instructions.

Well, it turns out that even though we sent it back quickly, there is a HUGE restocking fee, handling fee and whatever else they apparently want to tack on. We were charged a $140 restocking fee (for a brand new dress with tags, never worn and never taken off the hanger except once to try it on - and returned in the same box and shipping materials). Here are the fees they are trying to justify: 45% Restocking fee plus Freight and handling cost. 45%!

During check out, there was never any mention of any restocking fee, much less a $140 one, plus a handling fee. It is absolutely outrageous that I paid $378 and am only getting a $170 when we returned it almost immediately in the exact same condition we received it in (and I paid to ship it back to them). You will note from the screenshot of their email to me that they are making "an exception" in offering me a refund of less than 45% of what I paid (versus store credit). Be prepared to get only a store credit if you order from them.

This has been a horrible customer service experience. I need to warn others to not order from this store unless they are sure they want the dress and know ahead of time that it fits. If not, you only receive a store credit and it will be half of what you spent.

The dress itself is beautiful. Unfortunately, the top was heavily beaded and very heavy and itchy. I could not wear all day for my son's wedding.

Completely satisfied with my purchase and this site. Would highly recommend.

Great. Shipped immediately. Dress was exactly as described and shown in picture. High quality. Beautiful and very comfortable.

Quick delivery the dress was top quality and even looks better than the picture. Thank you couture candy

They shipped this to me in 2 days.:O
They responded to my concerns immediately.
Great company!