I loved it since I first put my eyes on it. Exactly what I was looking for, for my son's wedding
Order arrived as expected! Only thing is that I was never able to track shipping so I didn't know when it would arrive. Thankful it did though.
First time ordering from candy couture. Easy experience, quick shipping & dress was the same as the one tried on in store at a much lower cost.
I had no issues with customer service. The dress came on time with no issues.
Cheap sand paper quality dress, nothing like the photo, left trail of sequin everywhere, they do not give refunds, read the policy. Never again
I ordered my wedding dress and fell in love with it when it came. Online it said it was guaranteed three day shipping. A week later and my dress still wasn't shipped. After emailing back and forth they finally expressed shipped it. When I received it it was in perfect condition and quality but to big I decided to return it. I had it three day shipped and after they received it I was issued store credit. I then ordered a different dress and my credit card was charged due to the store credit issued not being valid yet. After going back and forth about a refund for my card and the store credit being active it took over a week to get an update from their "back office" approving the dress was in good condition and I could get a refund even though the dress has been there for two weeks and I was issued store credit that apparently I couldn't use to repurchase something. When you reorder using store credit there's a no return policy. My second dress was almost 80 dollars cheaper and I was charged extra fees for repurchasing a new dress using my Money! So that I had zero credit left over. If you order from there which I highly recommend you do not! Don't expect a easy return without a fight.
I ordered a Terani Couture gown for a holiday ball in Dec 2018. Not only did it arrive on time, the fit and quality was superb.
Couture Candy has many options. They carry a good variety of sizes and the dresses are good quality. Will definitely buy again from this Site!
The package arrived earlier which was great. My arms and bust was a little too big so i'm getting it tailored. I would consider buying though.
Dress ran small would have been nice to offer at least store credit to order something else but if it does not fit it's yours.
Customer service was wonderful, they helped me get the correct size for my dress.
Best price ever, I took advantage of the sale prince!
Return policy is horrible, make sure to read the fine print on returns before you purchase from them. We had to pay a 50% restock fee, ridiculous!
I love shopping at couture candy because of the best quality of clothes they sale and delivery is always on time. Also good customer care.
Dress did not fit and am sending it back. Customer service so far is great.
I loved the dress but sizing was off
My dress took months to come in, the staff would call and give me updates often.my dress came exactly how I wanted it
Tried to get help with returns and exchanges.
I'm not getting any answers. The dress is beautiful, but the measurements are way off..
I have purchased from Couture Candy several times. I always get great communication and fast delivery. Also nice not paying sales tax.
Online shopping was never been this exciting! No hassle and everything is exquisite, from the products to the services! I love it!
Answer: They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!
Answer: Hello Keelia, may I know your phone number please?
Answer: Absolutely they are authentic, my gown came directly from Daymor the designer.
Answer: Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.
Answer: I feel your pain. I've had the same experience. JUST HORRIBLE COMPANY!
Answer: Hi Keelia, have you contacted one of our representatives? Thanks
Answer: Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges
CoutureCandy has a rating of 3.7 stars from 2,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.