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CoutureCandy has a rating of 3.9 stars from 2,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.
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The items came quickly over several days. Beautifully wrapped. I chose two for upcoming weddings and sent back the others. No hassle. Very easy to work with this company.
I ordered a week before the event. Totally my fault. Got it the day before. It's pretty.
The mobile site was easier to use and find items I liked versus the desktop where the header was in the way of my full view shopping experience.
The mobile site was easier to use and find the things I liked versus the desktop where the header was in the way of my full view shopping experience.
Annoyed I had to sign so I kept missing the driver and took extra days to get. But the gown is stunning im beyond blown away I got such an amazing deal cant wait to wear!
It was nice to have plus size options. Although I had ordered a plus size, it turns out it was to small. I will need to return.
It was nice to have plus size options
The Mac Duggal gown I ordered shipped really fast and was on sale so it was a win-win. The dress is in great condition and exactly like the photo.
This is the extremely bad experience with online shopping I have ever had.
First of all they charge you before sending your items then if you cancel your order before they shipped they are not going to give your money back they will get %15 of your money and then give you store credit.
Please be careful this is not like the other company in America there customer service is not helpful and friendly, they just want to get your money which you are working hard for each penny.
This is not worth to work with them. Please please watch which company you are working with.
They are awful.
Great. Shipped immediately. Dress was exactly as described and shown in picture. High quality. Beautiful and very comfortable.
They have the best selection of gowns
Also the shipping was so fast
They have the best selection of gowns
Ive been looking for this dress for weeks. No one had it in my size. After some intensive searching you guys had the ONE. Ordered it 4 days later it was at my door.
It's beautiful and elegant.
Nice shopping experience but dress is not quite right for me :)
I haven't had a chance to try my dress on yet. However, I was extremely dissatisfied that my order didn't include an invoice for returning the item if I would need to do so.
My dress was delivered on time and is very beautiful. Very happy with my purchase.
I love it! Very fast and good fabric. Very good at updating.
Couture Candy created a DHL shipping label but never shipped my dress and they keep on playing games with me and saying that DHL has the dress when the description clearly states that DHL didn't receive the dress yet. They won't refund the money and they won't ship the dress. I spoke with customer service plenty of times and they wouldn't do anything about it. When I asked to speak to a supervisor, Cathy wouldn't transfer my call over, I had to yell for at least few minutes for her to even agree to transfer me. After waiting for 5 minutes, Cathy still wouldn't transfer me over and she kept on saying she validated the info with the supervisor. Stay away from this company! My conversation was over 35 minutes and it was the $#*!tiest and worst customer service ever. Stay away from this company.
Be careful if you buy from this company. If the dress is On Sale, they have no return policy. The dress I bought had a waist size one inch smaller than the chart which made it too small for me. They would not take it back and even lied about a 24 hour return policy even though their site says 5 days.
Arrived quicker than expected and the dress was absolutely beautiful! Customer service was prompt and accommodating! I will be shopping here again and will recommend my friends and family!
Arrived quicker than expected and the dress was absolutely beautiful!
This was my first time shopping at Couture Candy and I'm so happy I found this website. Fast shipping and the dress is beautiful as described. I'm in love with the dress it fits me like a glove. Will definitely consider shopping here again.
Answer: They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!
Answer: Hello Keelia, may I know your phone number please?
Answer: Absolutely they are authentic, my gown came directly from Daymor the designer.
Answer: Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.
Answer: I feel your pain. I've had the same experience. JUST HORRIBLE COMPANY!
Answer: Hi Keelia, have you contacted one of our representatives? Thanks
Answer: Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges
Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.
Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...