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Course Hero

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Georgia
1 review
4 helpful votes
Follow Kristina J.
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So the options for the subscription is already confusing. I thought the 39.95 option was they took out 39.95, three times until you paid the 119 for the annual. When I got charged for the 4th 39.95, I called customer service and they were very rude. They basically told me I chose the wrong option and that I could upgrade and pay the 119 all over again because there was nothing they could do.

Date of experience: June 12, 2021
Georgia
1 review
18 helpful votes
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Rip off
September 11, 2019

You have to pay for a subscription, and then you find out you have access to 30 documents per a month. You have to "unlock" each document if you want to see more than the top 1/4th of the page, and you get 30 unlocks a month. Most of the documents have nothing to do with the class/topic they're listed under, and some of the documents are jokes people posted on the website. When I cancelled the "cancel anytime" subscription, I was informed I owed the full amount of the contract. I had to call customer service to get out of the contract immediately. I spent all of 30 minutes on the site.

Date of experience: September 11, 2019
Kenya
1 review
0 helpful votes
Follow Fernaleah B.
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This platform is scamming both students and tutors kindly avoid it. The approve your tutor account then after working for weeks day and night you woke up to find your account revoked and you can't withdraw your earnings

Date of experience: June 9, 2022
Colombia
1 review
3 helpful votes
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Don't work there
January 29, 2021

I have been removed as tutor and they did not tell me why, or which violation i made, also when they gave me warnings they did not say where i made a mistake or why i gave a wrong answer, even when i contacted support they did not say where is the mistake in the answers i gave, or which violation I made, or which behaviour I have on the platform that make them offboard me.

Date of experience: January 29, 2021
India
1 review
1 helpful vote
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3 years back I was using coursehero but then I failed because of plagiarized solution. I didn't get a refund as well. Then I switched To EduYoda and its been 3 years I am getting solutions without any issue. Their work is so professional and have amazing superfast service.

Date of experience: December 7, 2020
Nigeria
1 review
36 helpful votes
Follow Ibukunoluwa A.
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These people will ask you to upload 10 0f your documents and have access to 5 questions. It is all lie! I did that, and they provided none. They just got my documents in vain. They are a big scam! Even the answer they promised to respond to in hours is yet to get to me in days. I got no benefit at all despite uploading 10 documents. Customer Care? Totally unresponsive.

Date of experience: May 8, 2020
Course H. Course Hero Rep
over a year old

Hi, we’re sorry to hear you had a poor experience with our website. We encourage you to reach out to us with your specific issue at support@coursehero.com.
We do our best to improve our customer service

Kentucky
1 review
1 helpful vote
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Don't count on it.
July 26, 2022

This site has saved my sanity as I'm sure it has for many others. So many pointless discussions were avoided. However, here comes the problems:
1) lazy tutors. If you don't give them everything uploaded in a picture a lot of times they will claim there's missing info. That's kind of hard to do when you're giving them 200-page books as the source. I'd rather you move on if you're not familiar with the content.
2)incorrect answers. There have been several times that I've posed a question and gotten an answer that is obviously wrong. Like so wrong that it must be intentional. I'm not sure if they're doing this for fun or if it's some Dudly Doright trying to expose people for using the site.
3) pricing. For what you get, it's way overpriced. There are literally tens of other pages that do the same thing and better. Chegg for example.
4) from what I've read, they don't pay the tutors as they should.

Date of experience: July 26, 2022
India
2 reviews
12 helpful votes
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Course Hero
August 23, 2019

The website was good 3 years back. Now that I resumed my studies, I can see the drastic change in the quality of tutors. They aren't helpful anymore. Even customer care isn't as friendly as before. They refused to refund my fee even though I didn't get any help for all my questions. Complete Scam I must say.
Just to help other students out there getting scammed, I would suggest going for EduYoda.com. It's similar to coursehero, but with better response and tutor quality. Just had 2 projects done by them and they were amazing.

Date of experience: August 23, 2019
Nevada
1 review
7 helpful votes
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Course Hero was a huge help for my more difficult classes. I work and study full time so being able to reference documents that other students have uploaded is a huge help since I don't have the time to spend hours on homework. Being able to reference other students documents helped me understand the task assignment so I could complete my own.

Date of experience: October 10, 2019
Canada
1 review
2 helpful votes
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I was working on a university project, and to my surprise the document found for FREE on other sites was found here for a cost? Scanned illegally? Or perhaps someone took a picture, uploaded it, and they charge you for it! No way I am recommending this.

Date of experience: May 23, 2020
Course H. Course Hero Rep
over a year old

Hello, we are sorry to hear you had a poor experience with our site. If you come across unhelpful content, please indicate that it is not helpful by selecting **Unhelpful** to let other members know the quality of the document. Please reach out to us at support@coursehero.com if you have any further questions. Thank you for your feedback.

Kenya
1 review
6 helpful votes
Follow Joseph G.
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I am a tutor in coursehero, who is 100% disatfied by the support scamming characters and team. Even if you are soo rude on tutors, why not pay our dues prior to their disengagement. Where is that robbed money taken to after an account is disambled. This is the worst platform and both students and tutors should avoid it at all means. You will work for 14 days and you will get nothing as at the moment.
Very unhelpful platform.

Date of experience: June 9, 2022
California
2 reviews
29 helpful votes
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DONT BUY/GET
November 3, 2020

This company is greedy just like Chegg. If you want homework answers/tutor, just know its a fraudalent scam. All they want is money, more money and the whole point of this thing is to help. DONT GET IT!

Date of experience: November 3, 2020
Australia
1 review
13 helpful votes
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Absolute Scam
August 2, 2019

The Document I was looking to unlock was already for free on a government website, they said they would only charge $9.95 per month, no where they did they state that it would be in USD only, and they charged for a year upfront, no where did they at all state that this would be the case. I ended up being charged $173.51 AUD and not recieveing anything useful. I kept asking tutors for advice on simple questions, but got no help from them. They have also refused to give a refund.

Date of experience: August 2, 2019
Alabama
2 reviews
1 helpful vote
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I purchase the Premium Account from Course Hero for the year May 2021 to May 2022. However, after approximately four months I was locked out of my account and was never able to regain access again. I followed the instructions of Course Hero technical staff and still, until this day, I have not been able to open this "Premium" account.
I requested a refund and have not received it as of this day.

Date of experience: November 27, 2021
Canada
1 review
2 helpful votes
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Avoid using this if you are taking accounting and Finance courses! I got 8/20 for a long question that I posted, the explanations are so randome! I suggest Chegg for courses that contain problem solving.

Date of experience: February 15, 2023
Connecticut
3 reviews
5 helpful votes
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Saw somebody post about their lit and course study guides on Reddit and decided to check it out. Their videos and infographics are the best I have seen. I have used the lit study guides to write book review essay for a couple of my classes. Course study guides are helpful when studying for exams. Although, they only have guides for the basic classes.

Date of experience: October 16, 2019
Kenya
1 review
0 helpful votes
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If there was a zero I would rate it so with Coursehero. My tutor account was blocked with over 300$ and they do not respond to emails. And when they do they do not tell you why they blocked the account just a general reason for the violation. Then do not allow you to withdraw your hard-earned cash from the tutor account. I have about 10 of my friends who had tutor account and they were blocked in the same manner. Now people in my region do not want to hear about Courshero. The block account with a huge amount of cash.

Date of experience: December 14, 2021
Australia
1 review
0 helpful votes
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Course hero is taking me $22 AUD a month out of my account and I have emailed them several times to help me cancel my membership but they claim I paid through iTunes which I don't even have a iTunes account! They seem also ignorant in not helping my find my subscription coz it's not a premier subscription. Cannot find subscription in settings, App Store or on the app and the app is not allowing me to delete my account either. The services itself even when you have paid for a subscription seem very limited as they basically want you to get premier to charge you even more! Since course hero won't help me I'm going to have to cancel my credit card. Would not reccomend course hero unless you want to be robbed of your money. I'm most annoyed I also tried weeks beforehand to cancel and they couldn't find my account yet I still got charged

Date of experience: April 11, 2023
India
1 review
7 helpful votes
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Fraud scammers
April 30, 2020

I worked as a tutor and answered many questions. And now they closed my account saying i answered spam question and broke their guidelines which wasnt true. As those qsns were clearly not spam and now they are not paying my 200$

Date of experience: April 30, 2020
Course H. Course Hero Rep
over a year old

Hello XXXX, Tutors agree to abide by our tutor community guidelines when they become tutors on Course Hero. If you have any concerns regarding your tutor account, our dedicated tutor support team can assist you. Please reach out to them at tutor-support@coursehero.com.

California
1 review
2 helpful votes
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Game changing resources
March 27, 2020

I was initially a bit sceptical but I always give any subscription based product a one month trial. In the case of Course Hero it really helped me to level up on my Math classes. I usually struggle in math and algebra so when I got into college I was having a hard time with the basic courses. A sophomore recommended it to me and I went through the algebra study guides and they help me to get an A in my class. I got the chance to ask questions to tutors online that I couldn't ask to my professor, since we're a big class and he doesn't have the time answer everybody's question.

Date of experience: March 27, 2020

Overview

Course Hero has a rating of 1.4 stars from 360 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Course Hero most frequently mention customer service, tutor account and credit card. Course Hero ranks 1067th among Homework sites.

service
184
value
180
shipping
111
returns
133
quality
176
This company does not typically respond to reviews