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Course Hero

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Philippines
1 review
2 helpful votes
Follow James B.
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Course hero at it again
February 21, 2025

They are stealing hard-earned money from tutors by wrongfully closing their accounts. They never even clarify the reasons. And it is not just a few tutors—it is a lot of us. It is like spring cleaning but with tutors' hard-earned money.

Date of experience: February 19, 2025
Florida
2 reviews
1 helpful vote
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They hut your card every year even after canceling. They will not reverse charges. I rarely write reviews, but this is a scam. Xompany. Stay away!

Date of experience: April 20, 2025
Kenya
1 review
2 helpful votes
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Scammers
February 18, 2025

Course Hero wrongfully terminated my tutor account & stole my $600 in earnings due to a technical issue THEY caused. I'm not the only one—many tutors have faced the same! This is unacceptable

Date of experience: February 16, 2025
Philippines
1 review
6 helpful votes
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COURSE HERO A THIEF!
February 16, 2025

I'm outraged and disappointed by Course Hero's treatment of top-performing tutors like myself. Despite being a consistent top tutor for several months, their system asked me to have a second identity verification process within 48 hours but I cannot proceed because they incorrectly flagged my account for using a VPN. I tried changing device, changed wifi, called my ISP and I was told that the problem is on Course Hero's detection system.

I reached out to their support team multiple times, but they failed to provide a satisfactory response or resolution. Instead, they permanently disabled my account saying I did not verify my account within 48 hours time frame! But they did not even reply to my email that they are having a false positive VPN detection in my device.

To add insult to injury, Course Hero withheld my hard-earned money, essentially robbing me of my rightful earnings. This is very unacceptable and unethical. I tried emailing them but as usual I got no reply. Other tutors experience this as well. This platform is a thief!

If you're a tutor considering joining Course Hero, beware of their arbitrary account disabling, lack of support, and predatory practices. They may take your work and earnings without hesitation. Unless you want to risk losing your time, effort, and hard-earned money, stay far away from Course Hero. There are better platforms out there that actually value their users.

Date of experience: February 16, 2025
Texas
1 review
2 helpful votes
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Scammers
October 18, 2024

They are a big fraud. The image below is what i got for a Document i paid to get. As you see it is not readable at all. And they refused to refund because i accessed it even if its not readable.

Date of experience: October 18, 2024
Australia
1 review
1 helpful vote
Follow Dean S.
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Don't get sucked in to paying for a subscription. Once they have your money you won't here from them again. You get 30 unlocks a month but at least half of those are useless, incorrect, missing relevant information and in some cases missing any information at all, but they are still included in your 30 unlocks and you don't know how useless the document is until you have unlocked it and used a credit. There satisfaction guarantee is worthless. If you use 5 unlocks before you decide its not for you, their satisfaction guarantee is voided...hardly satisfying. Stay away from Course Hero. There are so many better and more reputable options to help you with your study.

Date of experience: August 7, 2024
New York
1 review
6 helpful votes
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Predatory
February 15, 2024

CourseHero provides minimal preview access so the buyer is not totally aware of the potential helpfulness of the documents. They will not return your money if you have accessed any documents whatsoever, so how are you supposed to know if anything is even helpful or useful to your coursework? This is a predatory model that feeds on students trying to do better in coursework. They get quick cash from students who subscribe once, access one or two documents, and never come back. Absolutely disgusting.

Date of experience: February 15, 2024
Iowa
1 review
1 helpful vote
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Everything is overpriced, nothing is free. The app doesn't work. My favorite part actually, was when I downloaded the app, and when I tried to create an account, it gave me a "wrong email address error" in the $#*!ing signup screen. Don't waste your money. Creating an application for students to share homework was a genius idea, too bad the $#*!s over at coursehero were the ones to capitalize on it

Date of experience: February 25, 2024
California
1 review
1 helpful vote
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This is a scam
February 13, 2024

I ask them to solve 10 questions. They charge me 3 dollars per question. They solved 2 of the questions of which one was wrong. The other 8 questions I did not get a reply. I am telling you do yourself a favor and use another site this is absolutely a scam and a rip off.

Date of experience: February 13, 2024
Colorado
3 reviews
1 helpful vote
Follow Desiree T.
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Garbage
March 1, 2024

This site is trash. You either use an unlock to open a rubric or the answer isn't complete or wrong. Then they charged my Paypal twice in a week and refused a refund. I disputed the charge with Paypal and cancelled the account. There are far better study sites to use. This place is garbage.

Date of experience: March 1, 2024
New York
1 review
1 helpful vote
Follow Chak Hong C.
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I didn't upload anything that contains copyrighted, but my account was banned with a normal use. F*** to the guy who banned my account. Go to h***.

Date of experience: October 31, 2024
North Carolina
1 review
0 helpful votes
Follow d.c. b.
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Course hero is not worth a penny and if I could give a negative review I would. Supposedly it can do all these things like make flashcards. In reality, I think it's propogating info from classes and then reselling content they don't own. Asked me to upload multiple docs in exchange for some free credits where I could get more materials to help with my class. 24 hours later, account suspended. Seriously! Oh, and try and get someone on the phone! Move on, there are much better platforms out there.

Date of experience: June 19, 2024
California
1 review
1 helpful vote
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I tried to contact customer service for a refund (ON THE DAY THEY CHARGED MY CARD) and they kept responding saying the refund request needed to be made before the 30-day subscription term was up. I will be going through my bank to get a refund. And the work on their platform doesn't even help. They may have one or two assignments you need but after that, they always have the work document but never the actual work. You also have maximum homework help even though you're paying for a subscription. It's the stupidest website ever.

Date of experience: February 18, 2024
Canada
1 review
12 helpful votes
Follow Smridhi S.
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My experience with them was pretty bad. They don't answer the questions for more them 5-6 hours. Other sites are far more better than course hero. I strongly recommend not to take subscription it's a total waste of time and money.

Date of experience: June 11, 2021
Florida
1 review
35 helpful votes
Follow Shahzaib A.
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My account got blocked with over 200$ and there was no way i could access that amount of money. The customer care team does not reply to tutor messages so trying to contact them is a waste of time. My advice, if you have something better to do, stay out of course hero its a trash.

Date of experience: May 6, 2021
Kenya
1 review
9 helpful votes
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Complaint
July 4, 2021

My account was closed last week with no concrete reason, it had a helpful rate of 92% and they refused to pay me my earnings which were more than $400.
I don't understand why they would refuse to at least pay what I worked hard for.

Date of experience: July 4, 2021
India
1 review
13 helpful votes
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Not tutor friendly!
October 17, 2022

I had ratings of over 96% in all 3 subjects, that I have been giving answers for over 9 months.
But suddenly they removed my tutoring privilege at a subject saying "I have skipped too many questions at the certain subject".

Whereas during the induction, it has been stated several times that you can "skip questions as much as you can, if you do not know the answer completely".
Their violation policies and honour codes are convoluted and manipulated as much as they see fit.
It seems like a scam now!

Date of experience: October 17, 2022
India
1 review
7 helpful votes
Follow Imran A.
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Is course Hero is a Scam?
December 26, 2021

Yes coursehero is a scam. There is not even 1% job security, after providing quality work of 6 month they remove me with simply no reason. I mailed them about revocation but they replied that they will not say the reason. They are really playing with us.
So better avoid this side please, there are lots of good side for student and expert.

Date of experience: December 26, 2021
Arizona
1 review
0 helpful votes
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CAUTION: DO NOT SUBSCRIBE
January 4, 2022

I am writing this review to save parents from not wasting their money esp. When they are vulnerable to help their child. No guarantee you will get the answer to your questions (I did not get the answer when I clicked on 'Subscribe to see the answer). System has glitches where it shows $19.99 but then charges you $119. This may have been fixed now because of my complaint. I immediately requested for cancellation and also cancelled my credit card when i realized answers are worthless. I was Not able to get the refund from them because once you dispute the charges with your bank, they have ways to ensure they get that money and will NOT refund a disputed case no matter what. My credit card company is shocked from the conference call we had recently with them. I feel I have been tricked into paying. Save your money. I subscribed for Brainly and I have liked it so far. Good Luck

Date of experience: January 4, 2022
India
1 review
12 helpful votes
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Cheaters
August 25, 2022

I have been associated with course tutors for long with 95% rating but recently they disabled my account and robbed me of my earnings. Even though i did not work in course hero from mid July to late August due to vacations in colleges they closed my account siting honor code violation. Really stop making people fool even without attempting question how could be there violation. Pathetic and I see they have been doing this with lot of people

Date of experience: August 25, 2022

Overview

Course Hero has a rating of 1.4 stars from 360 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Course Hero most frequently mention customer service, tutor account and credit card. Course Hero ranks 1067th among Homework sites.

service
184
value
180
shipping
111
returns
133
quality
176
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