website thubmnail of Course Hero

Course Hero

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Kenya
1 review
8 helpful votes
Follow Gang G.
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Worst writing site ever. The moderators do not seem to know what they are doing. They are quick to remove people from the ite through unnecessary violations for small issues that do not even warrant a removal. You cannot depend on this site, and the moderators especially Moderator James, worst of them all. Dude never listens, it is always his way or the highway

Date of experience: November 13, 2018
New Jersey
4 reviews
14 helpful votes
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They have automatic software that determines whether they feel that you have rights to what you uploaded, and I was banned because this happened too many times. I tried to address it with them last time, since I have privileges to all of my documents. They are more willing to ban an account then have a human check your document. I've also used downloads from them, and the quality and grammar is really poor.

Date of experience: July 12, 2018
Texas
1 review
25 helpful votes
Follow dakhas w.
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Course hero is horrible! I used it for a few homeworks and wasn't able to get even 30% of my answers. I called to cancel my membership and the lady was horrible and had no knowledge or customer service. Guys stay away from this site its not good and outrageous price with no refund.

Date of experience: April 11, 2020
Course H. Course Hero Rep
over a year old

Hey- Thank you for your feedback. I am sorry that you had a bad experience with us. I encourage you to reach out to us through our customer support email:
support@coursehero.com.

Philippines
1 review
2 helpful votes
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If you start earning good, Coursehero will thoroughly check your account and the slightest mistake from your work is tantamount to violation. 2 Violations means probationary period of 14 days you cant access. Additional violation is preventing you from being a tutor. This is true even if the student themselves rate you as helpful. It is unfair treatment that even if you have excellent helpful rate, you can still be revoked without good cause of justification.

Their tutor support system is untimely. Whenever you committed violation, they will only warn you the next following weeks thus pinning you down to multiple violations giving them reasons to lock your account. Isnt it unfair? They could have warned you and ratify the previous violations to make a fresh start.

Date of experience: November 20, 2023
Australia
1 review
13 helpful votes
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It's a scam, dog.
March 10, 2021

It is seriously just a scam, dog. Like, for real. Don't trust it. People can upload whatever they want, right or wrong. So, most of the time the answers have nothing to do with the subject material. Then, if you do dump out over $70, which i doubt most students have, to unlock documents, you're out of luck. The answer is either wrong, In Latin and just gibberish, or you need to pay even more money to view the answer. Be careful.

Date of experience: March 10, 2021
Kenya
1 review
0 helpful votes
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Scam alert!
October 7, 2022

Course hero will steal money from tutors, many students are also complaining about subscriptions, to avoid these disappointments, students can consider working with tutors outside that platform, because it will be cheaper, and more efficient, I recommend students to consider working directly with tutors, dagjere4 at gma**l dot com

Date of experience: October 7, 2022
India
1 review
11 helpful votes
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Course hero is my Life
September 3, 2020

I'm a tutor in mathematics from India. Course hero has completely changed my life. Though I did mistakes in the earlier days of my job, it gave me another chance to improve my self. The representatives answer my each and every doubt in a very friendly manner. I'm very blessed to be part of this company. It gave me financial freedom

Date of experience: September 3, 2020
Maryland
1 review
4 helpful votes
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I am very pleased with CourseHero's services and customer support team. I pre-emptively signed up for course hero and although will be using it in the future was concerned about having purchased my subscription too early. I called and spoke to someone live with no wait time, and was given a full refund despite it being my mistake. Also having had a sneak peak inside of what I will be using down the line, I am pleased with the information they offer that pertains to the classes I am enrolled in. This kindness will not be forgotten!

Date of experience: January 14, 2019
Florida
1 review
0 helpful votes
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Money Hungry
November 3, 2022

They make you pay a subscription fee of course I knew that beforehand. But I didn't know until after I bought it that you get a limited amount of unlocks per month... you either have to pay more or upload ten of your own documents to only get 5 unlocks. There's also no function to get your unlock back if an answer is no good so you take a gamble when you unlock

Date of experience: November 3, 2022
GB
2 reviews
56 helpful votes
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Embarrasing...
February 19, 2020

As a recent graduate, it's shocking how much actual material is being submitted by student to Universities and directly bought from this company. I've had to report dozens of students and unfortunately disqualify them from great opportunities. The company states and "trys" to enforce their users to avoid these actions, but it's completely ridiculous to set these rules but then have material from every University across the state. They don't follow their own policies but expect their users to do it, completely shameful and embarrassing.

Date of experience: February 19, 2020
Course H. Course Hero Rep
over a year old

Hello, we are sorry to hear you had a poor experience with our site. If you come across unhelpful content, please indicate that it is not helpful by selecting **Unhelpful** to let other members know the quality of the document. Please reach out to us at support@coursehero.com if you have any further questions. Thank you for your feedback.

Georgia
1 review
2 helpful votes
Follow Cam L.
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They stole my work. I demanded they take it down years ago and had to go to my school security and tech departments to find out how Course Hero even got my work, but no one ever found out and it was never taken down. I have now submitted legal demands and hope it gets taken down now. Regardless, what they do is criminal.

My theory is that they get a students work by paying someone inside of schools or possibly paying sites like Blackboard or so for access. Then, they post it to their own site saying that the student themself posted it. Then they sell that information to other students! For example, one of my final exams was posted to the website! I NEVER would put that on there. I suggest that you search your name and see if your work is on their site.

Date of experience: July 9, 2022
Philippines
1 review
0 helpful votes
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0 rating
October 9, 2021

This is the worst website ever. Don't waste your money here. They disabled my account after I cancelled my subscription. Course hero is the worst. They never helped me anyway! It's so hard to access the documents here, they will just get your money. Beware of this website

Date of experience: October 9, 2021
Kenya
1 review
1 helpful vote
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Students, it's better you find another site or look for direct tutors. Course hero is not paying tutors infact they are remaining with the money even after they have closed one's account. They are inhuman and very greedy people and the close the account with no apparent reason.

Date of experience: June 9, 2022
California
1 review
3 helpful votes
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What a scam! Course Hero locked my account for non-use the summer after classes ended. I could not login to close the account AND Customer Service could not assist with canceling the account unless I could login! They can charge my credit card an annual fee but cannot login to cancel the account?!? Convenient business model! Scam! No way will I ever use this website and I will highly discourage colleagues from using Course Hero as well! Wish I would have read reviews before I lost 2 fraudulent annual fee charges.

Date of experience: May 17, 2022
Mexico
1 review
3 helpful votes
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Poor services!
June 14, 2023

On my first avail for to months for there tutor the service was really good, fast respond, correct and accurate answer. But after I avail for the annual services worth $ 100 plus, they have a very poor services! No respond for any question if they respond it take 5hrs to 7hrs and the answer is wrong! It looks like they just stole money!. Don't trust in this course hero!

Date of experience: June 14, 2023
New York
1 review
0 helpful votes
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HORRIBLE
May 31, 2021

My feeling of Course Hero, is that its disgusting how they can charge so much money to assist students to study from. It's impossible to deal with. I would prefer Quizlet over Course Hero any chance I have. I felt this had to be shared.

Date of experience: May 31, 2021
California
1 review
10 helpful votes
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Scam
July 31, 2021

I paid for the year and after one month they closed my account for "plagiarism" when I asked them how on earth I plagiarism they would not respond to my email or reimburse me. I even offered to upload my assignments that I wrote vs the ones that I viewed (for example purposes since some professors are vague and don't respond to questions. But they refuse to answer me. Just lost all my money. I'm surprised by all the comments there is not a law suite against them.

Date of experience: July 31, 2021
New Zealand
1 review
0 helpful votes
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DON'T USE THEM!
April 3, 2022

So pricey for the garbage quality help. I'm in New Zealand and most answers weren't related to NZ law what so ever. The answers were mostly incorrect so it just made it harder to pass my assignments. Don't buy it and go else where if you need help. They won't do a refund either cause i use a help question. So dumb.,

Date of experience: April 3, 2022
Texas
1 review
1 helpful vote
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Waste of money
April 20, 2021

The information they give you is not accurate. Nothing they post is related to questions you need help with. Tried to call and cancel and was given the run around. I read some of the other reviews and it's definitely accurate stating that it's a complete waste of time. It's not worth the headache dealing with this website. Wish I could given zero stars instead.

Date of experience: April 20, 2021
Florida
1 review
0 helpful votes
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Scammers stay away!
January 16, 2022

I wanted to try this program. However, I did not pay attention that they will charge me for a whole year. When I want my money back the next day they did not refund me the money. I had been fighting with pay pal to get my 119 dollars since September with no result. But Curse hero refused to return my money.
They are scammers

Date of experience: January 16, 2022

Overview

Course Hero has a rating of 1.4 stars from 360 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Course Hero most frequently mention customer service, tutor account and credit card. Course Hero ranks 1067th among Homework sites.

service
184
value
180
shipping
111
returns
133
quality
176
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