website thubmnail of Course Hero

Course Hero

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Virginia
1 review
0 helpful votes
Follow Ann L.
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Cancel account
March 15, 2022

The service is ok, you don't have helpful tutors, they disable or cancel my account because of infringement but didn't say what I have infringed. How am I suppose to submit a counter notification and I don't know what was the issue, url of the problem.

Date of experience: March 15, 2022
Tennessee
1 review
0 helpful votes
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Save your time and money
October 29, 2022

The accessibility, the overall set up, the price, the materials and the way they are presented. Terrible, over priced, a lot of stuff is irrelevant and by the time u know it it's too late if u aren't paying for full subscription, some material with answers don't even make sense and it's as if a monkey completed it. But oh well y'all do not care that I wasted 2hrs trying to decode an idiots homework that didn't know what he was doing…

Date of experience: October 29, 2022
Wisconsin
1 review
33 helpful votes
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They deactivated my tutor account for no reason and kept the money I had pending to withdrawal. They will give me no reasoning for deactivating and have ignored my inquiries. They also keep all of your materials and your answers to questions. Obviously my answers were good if you are going to keep them all active on your site. It is a totally unethical company and I'm glad I never uploaded my study materials or other resources.
Update: They have since informed me I was deactivated due to low ratings. However I had 5 star rating.

Date of experience: October 16, 2020
Course H. Course Hero Rep
over a year old

Tutors agree to abide by our tutor community guidelines when they become tutors on Course Hero. If you have any concerns regarding your tutor account, our dedicated tutor support team can assist you. Please reach out to them at tutor-support@coursehero.com.

Ohio
1 review
1 helpful vote
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I can not get a refund even though the resource quality is poor. I downloaded a sample exam and was checking my answers after completing it only to see that 1) multiple answers are inccorect and 2) some questions don't have answers. There was no official answer key included, instead it was random "verified" tutors who answered individual questions, and for some of the questions the answer wasn't even relevant (ex: a simple multiple choice question had a bunch of code as the "answer).

Because I downloaded the resource I am not allowed a refund by their TOS which is unfair when the resource quality is poor. DO NOT use them as there is no way to be sure that the resources and their answers will line up.

Date of experience: April 25, 2023
Pakistan
1 review
1 helpful vote
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Click Bait strategy
March 4, 2023

Coursehero will make you sign up using google, while promising free download of your file and will later take your credentials, while still promising a free download, still offering free content until you are completely trapped into paying. They say things they don't mean. Don't trust.

Date of experience: March 4, 2023
Florida
1 review
0 helpful votes
Follow Michele R.
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As a teacher, I will agree that the content is good. It is the marketing that I have a major problem with. I paid for a full premium membership for $119.00 for the year. After I unlocked 30 documents, it said I needed to pay more money. I didn't know I only had 30 unlocks so I kept unlocking documents to see which one had the best content. This is ridiculous and is a money maker. I can understand paying for documents if you are a free user, but not for paid members. That should all be included. This is misleading and fraudulent.

Date of experience: December 15, 2021
Georgia
1 review
0 helpful votes
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The platform is ok. I use it once or twice a week if I have a really difficult assignment. The lit section is helpful. I use it when I have to write about assigned books. Have't tried uploading any documents, but will update this review once I do.

Date of experience: October 15, 2019
California
1 review
4 helpful votes
Follow Do D.
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Coursehero steals money from tutors by closing accounts before they withdraw. Coursehero steals money from students without their authorization (Renew automatically)
Sometimes, they give wrong answers, so be careful. They do not care. They care only to collet money from touters and students.
Their attitude very rude, never solve any problem. Terrible, I would give a zero if I could.

Date of experience: July 26, 2022
Kenya
1 review
5 helpful votes
Follow Milton F.
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My account was recently closed due to a violation that the website did not disclose and they took all the money that I had made for the whole month. I have never had a violation of the platform policies and my account was rated at 92%. They are thieves!

Date of experience: December 24, 2020
Virginia
1 review
0 helpful votes
Follow MICHELLE L.
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I repeatedly tried to cancel my subscritption and was told several times via their email that it would be canceled yet my card is still being charged. DO NOT pay for this service, they will not refund nor will they allow for cancellation. Customer Service is a joke.

Date of experience: March 2, 2022
Kenya
1 review
0 helpful votes
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Course Hero
June 11, 2022

Course hero are stealing tutors monies by closing their accounts for nothing. Currently tutors have lost millions of money that they have not withdrawn and they have worked for. This is inhuman. Course Hero must fall

Date of experience: June 11, 2022
Illinois
1 review
27 helpful votes
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I feel a little silly. I believed Course Hero when they said I could get access to files if I upload 10 of my own. They took my 10 documents and offered me nothing in return. Actually, they took 9 and then "stalled" indefinitely on the 10th, wow, kind of a huge scam.

Date of experience: November 30, 2020
India
1 review
36 helpful votes
Follow TANUSHREE S.
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IT IS A TOTAL SCAM!
Course Hero has blocked my tutor account with silly excuses and now blocked my hard earned money amounting $700 again with some silly excuses. They have done this with all the tutors I referred too. I have personally come to know about more 7 tutors to face this scam. They simply get the questions answered by tutors and don't block them within a month or two, by the period some more tutors join the loop and people continue to be cheated. This chain must be broken or they will keep making money with this scam, cheating the tutors.

Date of experience: April 16, 2020
Course H. Course Hero Rep
over a year old

Hello Tanushree, Tutors agree to abide by our tutor community guidelines when they become tutors on Course Hero. If you have any concerns regarding your tutor account, our dedicated tutor support team can assist you. Please reach out to them at tutor-support@coursehero.com.

Kenya
1 review
0 helpful votes
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Justice for tutors
June 18, 2022

They disable your tutor account for no reason, after doing your tasks successfully, then on the due date for making your earnings withdrawal... Boom, they close your account. I wouldn't recommend to anyone

Date of experience: June 18, 2022
Philippines
1 review
2 helpful votes
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Scam
October 12, 2021

I'm a tutor before but after weeks my account was closed because of violations, I'm asking what violation but they can't give exact answers. They are scamming tutors to answer questions but they'll tell you violated something and you can't get your money. Course Hero don't care about tutors and students they care about money

Date of experience: October 12, 2021
India
1 review
14 helpful votes
Follow Harshita M.
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I would request all the tutors on Course Hero to stop using and stop answering questions because they will never pay you. Initially, they will take 15 days to start making payments and after those 15-20 days, they will make any excuse to permanently close your account. I urge everybody to please stop using it because today it has happened to me but tomorrow the same thing will happen to you. I had above INR 15,000 in my balance and they simply shut my account. I request everyone to please stop using it. They only take money from the students and make the tutors solve them without paying the tutors. We should not let this scam to continue, I once again request everyone to stop using Course Hero.

Date of experience: May 8, 2020
Course H. Course Hero Rep
over a year old

Hello there, Tutors agree to abide by our tutor community guidelines when they become tutors on Course Hero. If you have any concerns regarding your tutor account, our dedicated tutor support team can assist you. Please reach out to them at tutor-support@coursehero.com.

California
1 review
0 helpful votes
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Jewels
September 5, 2022

It's an okay website, but it depends on what predicament you're currently.

1. If you're already a failing student and you just want grades high enough to pass your classes then CH is a good choice for you.

2. If you have a full semester left and have a lot of time left then CH is also good for you.

However, this website isn't good for you if.

1. You're an A-B student who is looking forward to passing your classes with high grades.
2. You're close to your deadline and you need to hurry up and finish.

If you relate to 1 or 2 then I recommend Brainly, Bartleby, Studypool, and Chegg instead because you'll be getting a C average with most of the documents posted on Course Hero. Most students just upload their rough drafts to get more unlocks, so the content isn't high quality or enough to ace the assignment (especially essays or research papers).

Date of experience: September 5, 2022
Australia
1 review
0 helpful votes
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Terrible website
April 11, 2022

Honestly, this website is soo stupid, The tutors asks us for everything for references but the website itself won't submit the question with all info. Not to mention all the tutors knows is typing Missing Information: Reference

Date of experience: April 11, 2022
Philippines
1 review
0 helpful votes
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BS platform
January 17, 2022

I do not recommend this to any of my friends to be a tutor. There are a lot of refunds going on, at the end of the day, you will have to pay them instead of earning.

If you are planning to be a tutor, please don't.

Date of experience: January 17, 2022
Georgia
1 review
4 helpful votes
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So the options for the subscription is already confusing. I thought the 39.95 option was they took out 39.95, three times until you paid the 119 for the annual. When I got charged for the 4th 39.95, I called customer service and they were very rude. They basically told me I chose the wrong option and that I could upgrade and pay the 119 all over again because there was nothing they could do.

Date of experience: June 12, 2021

Overview

Course Hero has a rating of 1.4 stars from 360 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Course Hero most frequently mention customer service, tutor account and credit card. Course Hero ranks 1067th among Homework sites.

service
184
value
180
shipping
111
returns
133
quality
176
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