website thubmnail of Course Hero

Course Hero

How would you rate Course Hero?
grey star
grey star
grey star
grey star
grey star
South Africa
1 review
14 helpful votes
Follow Mercy N.
Unfollow Mercy N.
Send Message
Share Review
Report Review

I spent my time and resources helping the students woth their assignments.
Course hero needed some documents, i sent them on time.
After some time, they closed my account, No payment for the work done. I feel wasted.
They have done this to very many tutors.
They pocket the money, they don't care about the students or tutors
They are very greedy

Date of experience: June 9, 2022
Florida
1 review
0 helpful votes
Follow Leigh M.
Unfollow Leigh M.
Send Message
Share Review
Report Review

I paid for one year subscription $119 and used course hero for 2 months and then all of sudden my login info stopped working and the company will NOT assist with it.

Date of experience: April 6, 2024
Arizona
1 review
0 helpful votes
Follow clemence d.
Unfollow clemence d.
Send Message
Share Review
Report Review

Stealers
May 17, 2022

I was a Tutor for Course Hero. I actually did that for a couple of years now. Then suddenly, I could not log in. When I reached out to the customer service, they said that my account was deleted because I violated the Terms of Use. There was no further explanation or details, no answer either to how I violated the Terms of Use. Of course, I still had some earned money on my account (you have to wait 14 days before being to cash in) and that money that I earned is gone. That's how they make money. They close accounts without notice, giving you some bs excuses and they keep the money you earned. They are taking advantage of you. Worst scam ever!

Date of experience: May 17, 2022
India
1 review
10 helpful votes
Follow Tejeswararao S.
Unfollow Tejeswararao S.
Send Message
Share Review
Report Review

Fraud
June 17, 2021

Before deactivation I almost got 150dollars pending to redeem but somehow it was not paid.and showing as refund. Wated my value time and energy.Its collecting from students and not paying in full to tutor. Such a scam website

Date of experience: June 17, 2021
India
2 reviews
9 helpful votes
Follow Saurabh G.
Unfollow Saurabh G.
Send Message
Share Review
Report Review

This is the worst money making website. If you browse a document and then upload documents for access, they never provide unlocks within at least 4 hours. It will take a lot of time. However, if you straight away come and upload the documents, you will get your unlocks within 1 hour maximum.

They take advantage of customer requirement and tend to make them pay.

Date of experience: October 7, 2020
Course H. Course Hero Rep
over a year old

Hi, we’re sorry to hear you had a poor experience with our website. We encourage you to reach out to us with your specific issue at support@coursehero.com.

Florida
1 review
0 helpful votes
Follow Sarah G.
Unfollow Sarah G.
Send Message
Share Review
Report Review

SCAM, do NOT use
December 13, 2021

They blocked access to several questions I was trying to gain access to which should not be happening, as I paid for full access, nearly every single answer to the questions on the site was WRONG. I believe this site is a scam, and they pretend that they know the textbook and homework answers and then just give you a fake answer, clearly not done by professional tutors who are knowledgeable as previously claimed and they take your money while refusing to give you the services they promised. No answers to most information researched and they want you to try to pay tutors more money to get your answers- also there's no refund once you unlock which you have to to see anything. This is absolutely a scam of a company and a waste of time. Do not fall for this scam!

Date of experience: December 13, 2021
District of Columbia
1 review
0 helpful votes
Follow Sona C.
Unfollow Sona C.
Send Message
Share Review
Report Review

SCAM
January 28, 2022

Please do not become a victim. They will continue to charge you even after you cancel. My dispute has been going on for 3 years. When I used them 3 years ago, it was quite unhelpful and I canceled straight away. Please do not provide this dishonest company with any of your billing information. It will be a regret you will have yearly. You will have to DISPUTE the charge annually.

Date of experience: January 28, 2022
Michigan
1 review
1 helpful vote
Follow Kerstin V.
Unfollow Kerstin V.
Send Message
Share Review
Report Review

Was using the site to help through grad school but found it wasn't to helpful. The limited questions for the month made me cancel my subscription. Three months after doing so, I am still getting random charges from them. I dont even know how they are doing so since i took my card off after cancelling. They are large amounts to of upward of $60. Scam and will take all your money!

Date of experience: November 27, 2022
Canada
1 review
10 helpful votes
Follow Jimmy V.
Unfollow Jimmy V.
Send Message
Share Review
Report Review

Every time I upload documents it takes several days (a lot longer than their claimed 24 hour period) for me to receive my unlocks. Whenever I try to contact customer support, they always pretend that it's because I didn't upload enough documents even though my account says I uploaded 10 documents.

Also once you do receive the unlocks, the content is useless 99% of the time.

I can't believe people actually pay for memberships to this horrible site.

Date of experience: October 29, 2021
Viet Nam
2 reviews
3 helpful votes
Follow HaMy T.
Unfollow HaMy T.
Send Message
Share Review
Report Review

Tutors really have problem about their attitude and some of them really just copy their answer from the GG search without knowing it right or not when related to the content of question. The price for the unlock really expensive when comparing with the document's content.

Date of experience: February 2, 2019
Virginia
1 review
1 helpful vote
Follow Samantha F.
Unfollow Samantha F.
Send Message
Share Review
Report Review

They deserve a zero rating. The first time I used it worked okay. I uploaded my documents got free views. The next time I uploaded my documents I don't get my free views. I contact customer service. The representative says all 16 of your documents were denied and you can see it in your dashboard. He also said I should have denial emails stating the reason. All of the emails I received also say they were successful. The email further says they may be denied because they are duplicates. That is not possible because they were original papers written by me. The dashboard says all of the documents are ready to study and successful. I feel that my work was stolen since I did not receive use of any documents.

Date of experience: July 18, 2023
Georgia
1 review
6 helpful votes
Follow Ultan k.
Unfollow Ultan k.
Send Message
Share Review
Report Review

Waste of time
September 7, 2023

Imagine getting scammed cause that's what happened to me I was told the membership was 11 bucks a month then they charge me for the whole year after that they only let you open a few documents before locking every other one behind another pay wall of 15 bucks to view 6 more what an absolute waste. Wish I could give it a zero star but it wouldn't let me

Date of experience: September 7, 2023
Canada
1 review
0 helpful votes
Follow sam s.
Unfollow sam s.
Send Message
Share Review
Report Review

I have tried three different topic with different assignments, but the only thing you can find are "just the questions with no answers" or "unrelated nonsense answers". And my 60$ three month membership went down the drain.
They are fake and only fraud!
Do not buy the membership!

Date of experience: February 10, 2022
Florida
1 review
18 helpful votes
Follow Selena V.
Unfollow Selena V.
Send Message
Share Review
Report Review

My mother paid for this and couldn't figure it out. So I tried to see what it was like I hate it. So we tried to get our money back. Well apparently my mom "opened to many them trying to figure it out" (my autistic brother opened them not knowing what he was doing cause its a touch screen) she never saw the screens and we don't see them now. SO no refund oh well but I would never use it.

Date of experience: May 31, 2020
Course H. Course Hero Rep
over a year old

Hi Selena, we’re sorry to hear you had a poor experience with our website. We encourage you to reach out to us with your specific issue at support@coursehero.com.

New Mexico
3 reviews
2 helpful votes
Follow Eliza N.
Unfollow Eliza N.
Send Message
Share Review
Report Review

What a ripoff
November 24, 2022

Needed help with ONE question. Said a tutor was looking over my question. Three hours later, they said no tutor was assigned. I am assuming they had no clue on how to answer my question. It was a waste of my time and money and do not advise using them.

Date of experience: November 24, 2022
Canada
1 review
0 helpful votes
Follow Jack W.
Unfollow Jack W.
Send Message
Share Review
Report Review

Worst site ever
November 24, 2021

These leaches make you jump through multiple hoops to get anything from their site. In the time it took me to get any information from the I could have got it from simply searching the web. Be prepared to waste your time if you want information quickly. Honestly the worst I have seen in quite some time.

Date of experience: November 24, 2021
Kenya
1 review
0 helpful votes
Follow Wenzelous N.
Unfollow Wenzelous N.
Send Message
Share Review
Report Review

Avoid Coursehero
June 9, 2022

Poor treatment of tutors. Closure of accounts just before you can even withdraw what they owe. Tehy give no explanation for this even if they ask you to verify the account and you do, they still end up closing it.

Date of experience: June 9, 2022
California
1 review
4 helpful votes
Follow Victoria K.
Unfollow Victoria K.
Send Message
Share Review
Report Review

Worth it
November 21, 2019

Signed up for this site to study for my midterms. Didn't know what to expect since there are so many mixed review, but after getting A's on all my exams I am sold. I will be recommending to all my friends. There are a ton of useful documents on there. Only downside is it is a bit expensive to pay upfront.

Date of experience: November 21, 2019
North Carolina
1 review
0 helpful votes
Follow Hailemichael A.
Unfollow Hailemichael A.
Send Message
Share Review
Report Review

Nurse practitioner
December 5, 2021

Do not trust them when they say one payment a year, you will be asked more payment every time you search for more document. If you sign up for this website plan to pay more than the yearly payment. I was ask to pay more after I made a full payment of the year price.

Date of experience: December 5, 2021
Texas
1 review
10 helpful votes
Follow Melanie L.
Unfollow Melanie L.
Send Message
Share Review
Report Review

Please dont give these people your money. They are thieves and I really dont know how they are in business. I canceled the day I signed up because the info is not helpful at all and still got charged for a whole year. I wish I would have read the reviews before I subscribed.

Date of experience: May 1, 2019

Overview

Course Hero has a rating of 1.4 stars from 360 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Course Hero most frequently mention customer service, tutor account and credit card. Course Hero ranks 1067th among Homework sites.

service
184
value
180
shipping
111
returns
133
quality
176
This company does not typically respond to reviews