Delivery was delayed several weeks. I had to threaten to cancel my order if it was not shipped after three weeks. Item was too large—returns are something the company does it's best to discourage. I sent the item back and they then wore me down with requests for postal receipts, tracking numbers, and documents I have never heard of. I gave up after 8 emails. I lost the cost of the item and shipping both ways.
Ordered back in March. Coming from China and they say it was delivered by ost office. WRONG… not delivered and unable to get a tracking number other than the China one. No items and they won't refund my money. SCAM
Wish I was smart enough to read reviews before purchasing. This crap is crap. Avoid this Chinese made, lowest quality merchandise, at all costs. Trying to get a REFUND is impossible as they continue to try and do an exchange. They do not understand the word refund. After all, it is their second language.
STAY AWAY! If I could rate their products lower than 1, I would.
I needed a new pair of cargo pants and saw these. They are an almost exact match to what I was issued, except they are a lighter weight (which is awesome in the summertime). Seem very durable and well made.
Ordered a fleece sweatshirt with an American flag print. Received the sweatshirt with a cheap looking American flag patch. China company. Will only refund if I send it back to China (I'd have to pay for shipping) and only then will they refund me. About the cost of shipping. They obviously do not believe in customer satisfaction!
Very well made shirt, at first out of the packaging it seemed thin and see through, but when you put it on its actually not. Very breathable and light weight. Quality material and zippers. I wear a large and it fit me fine. I purchased 2 more afterwards. I'm very happy with the shirt so far.
Pants fit just as expected. Lower legs are a bit wider than I wanted, but not bad. Very good fit in waist and thighs. Pockets are very well placed. Side cargo pockets are accessible and have hook/loop closures. Pants seem very practical and the material seems strong. (I will provide an update should anything change.) Recommended.
It's a lot more comfortable than what it looks like in the pictures extremely warm and light weight too. I use it for part of moose season this year and I was not too hot and not too cold but that perfect temp I wanted to be while out hunting.
This shorts are one of the best shorts I have own. The material is very durable and somewhat water proof. Lots of pockets and very comfortable. I bough all colors thats how much I like them. Also you can wear them for several days without washing them lol. They will still look clean.
This business is a total scam. I ordered two shirts, which took forever to receive them and they were nothing like the photos on their website. The "fleece" sweatshirts were more like T-shirt material and the buttons were totally non-functional. I received the size I ordered (M), but the fit was weird. After several attempts, their "customer service" said they wouldn't except returns for a refund, but they would give me a $19 voucher towards the purchase of more of their terrible products. Total scam.
I was hesitant to purchase these hiking shoes, but I'm so glad I did. They were incredibly comfortable and kept my feet dry during a rainy hike. The grip on these shoes was also impressive - I felt secure on all types of terrain.
Quite impressed by these when I opened the package. True to size, very reasonable price. I live in Florida so was glad to see these shirts are pretty light weight and seem to breath pretty well. Very cool, sturdy, tactical style garment. Perfect.
Exactly what I was looking for and needed. Polyester tactical work shorts with just enough pockets. Great for my outdoor technician work! Fits exactly as the chart says. I will be buying more. Thank you!
I bought this men's winter coat for my husband to replace his old winter coat. He has nothing but great things to say about this coat. The coat warm, waterproof, comfortable, and easy to move in. He is able to wear a thick pullover or sweatshirt underneath with no problem. I got him a large and it fits perfectly. Definitely worth the buy!
Got the pants quickly and they fit exactly as needed. They are a bit stretchy which is great if you are bent over in a squatting position. Zipper pocket was a great touch. The zippers are very well done with decent pull tabs added. All in all, they do what I need them to do at a reasonable price. I would buy again
Bad product too small, Not as described. Wouldn't refund, wouldn't respond, had to file complaint with PayPal. Had me send back to China, when i complained of the price they had me send to California. When i called the lady she was Chinese and said they just threw away the returns and dont credit, then hung up.
This place is a complete scam.
Purchased 3 shirts. They looked great in print ad. When received them the material was cheap. The sizing's did not match large marking should have been a medium. Started a return process which is excruciating.
First just wanted to credit for store purchase, replied i wanted refund. Then said they would only refund portion of the purchase. I had to return at my expense. They sent address to mail to, did that. No refund even though item was delivered to address they provided. When i questioned about return refund they wanted me to provide proof I mailed it to correct address. I have sent that info waiting for reply. I kept all receipts and correspondence as i felt they were going to be a problem they did not disappoint.
Purchased 6 shirts from Cotosen. Took forever to receive them, once received they were all to small. Contacted Cotosen numerous times to return items and not a single reply. Trying to save someone the frustration I have. They sux!
The shirts fit and feel very great. I'm very pleased with them. The only thing i suggest is order 1 size larger than normal. Thats what i did and they were perfect even after washing and drying. Thank you
Short and sweet. Ordered from them - quality is crap - tried to exchange for correct size - didn't want money back just change size (these are made in China and way undersized for US market) never heard back kept my money.
Answer: Hi. I tried to return my order. First, they are not quick to respond. The return policy says do not return it to the place it was shipped from and to contact them for the return. The first response to your return request will ask for more information. The second will ask for more information again. The third communication will attempt to discourage you from sending the items back because they require the items be returned to China and they tell you it will be too expensive to for you to return the items. When they will tell you that the shipping will be too expensive they will offer you a partial refund. This whole process will take 3 weeks or so. Then they will not honor the refund amount that was agreed to. As you wait for refund to arrive - which it never does - the 30 day return policy has expired. This is exactly how their refund policy works.
Answer: I am having the same issue. Where is my pkge. Now five weeks and the staff is useless Not worth the aggravation
Answer: Receiver: Liu Rongfeng Address: Gate 2, Zhongtang Warehouse, Sanhe Logistics Park, Chajiao Avenue, Zhongtang Town City: Dongguan State:Guangdong Country: China Zip Code: 523000 Phone number: 13713088707
Cotosen has a rating of 2.2 stars from 952 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cotosen most frequently mention customer service, poor quality and wrong size. Cotosen ranks 34th among Men's Clothing sites.