• Cotosen

Cotosen

Overview

Cotosen.com has a rating of 3.21 stars from 935 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cotosen.com most frequently mention high quality, different colors, and light weight. Cotosen.com ranks 18th among Men's Clothing sites.

  • Service
    379
  • Value
    369
  • Shipping
    358
  • Returns
    321
  • Quality
    351

This company does not typically respond to reviews

Positive reviews (last 12 months): 58.6%
Positive
129
Neutral
0
Negative
91
147
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What reviewers want you to know

Positive highlights

  • I have used this company many times and the customer service is also excellent.

Critical highlights

No critical highlights yet

How would you rate Cotosen?
Top Positive Review

“Maxidress, extra long! Very nice!”

Boris M.
3/29/24

I ordered, after reading reviews, 2 sizes of a maxi-dress. On purpose! Hoping one would fit perfect and one to make more skirt. More material: also because of reading in the reviews that the material is very thin. It did turn out exactly as expected: I am 1.86 meter long. Length is perfect for me (XL). The XXL: using for extra skirt. I am very happy with it.

Top Critical Review

“Do not purchase from Cotosen - Defective merchandise, unresponsive customer service”

RYAN D.
1/22/24

After three weeks of waiting for items, pants arrived with a broken main button. The button was made from very inexpensive materials and didn't even survive shipping. Attempted to return but after waiting several days for customer service response was told I would have to pay for shipping back, and there was no refund of shipping expenses for the original shipment. I agreed to a partial refund, if I didn't return the item. A month later, and several follow up emails, still no partial refund. I would avoid buying from Cotosen.

Reviews (935)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (96)
Thumbnail of user billr1098
1 review
3 helpful votes
September 17th, 2023

Beautiful crafted trouser as described in the website. The measurement fits well if you along with the size details. The product arrived within twenty days with a good tracking system to give updates on position of product. Wearing the trouser with my also purchased belt as contained was a stylish combination. A product of the same in UK, will cost me fourty percent more. I will certainly be making more purchase in the future.

Service
Thumbnail of user ryand1044
1 review
1 helpful vote
January 22nd, 2024
• Updated review

After three weeks of waiting for items, pants arrived with a broken main button. The button was made from very inexpensive materials and didn't even survive shipping. Attempted to return but after waiting several days for customer service response was told I would have to pay for shipping back, and there was no refund of shipping expenses for the original shipment. I agreed to a partial refund, if I didn't return the item. A month later, and several follow up emails, still no partial refund. I would avoid buying from Cotosen.

Products used:
none

Poor quality, poor customer service, defective item, refund promised but never received.
January 8th, 2024
• Previous review

Ordered a pair of pants and a sweater. Paid just over $100 for both clothing items. The order took longer than expected and ended up emailing more than once to check on the status of the order. When I finally received the pants and sweater, the buttons on the pants were cheap and the main button was broken off. The sweater did not have any material tag and the material made my eyes water and was extremely itchy, not able to wear either item. I sent pictures of the defective pants and was promised a partial refund but after more than two weeks of waiting, never received. I will not purchase from this company ever again. Disappointed.

Tip for consumers:
I feel like this company has no intention to provide a quality product or service. Will not shop from every again.

Products used:
None. Asked for refund. Never received. Customer service unresponsive.

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Thumbnail of user johnh10055
1 review
0 helpful votes
March 31st, 2024

I've dealt with other Chinese apparel companies before. You can get some good deals for quality products. However, this company is the worst! Cheap prices, glitzy marketing, but cheap knock off goods with cheap materials that makes the clothing look cheap. Customer service is non existent! Problem with your order, you eat it!

Tip for consumers:
Read the reviews by others first

Products used:
jacket

Service
Value
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Thumbnail of user taylorp296
1 review
1 helpful vote
January 5th, 2023

I've read some of other people's experiences here on this site and got extremely nervous that I was about to get ripped off, but my experience has been nothing but great! Both items that I ordered were exactly what I ordered ( size / color / quality). I will definitely be ordering more items in the future!

Thumbnail of user tharac1
1 review
2 helpful votes
January 16th, 2023

This was a surprise. Most less expensive tee shirts are tight, made of poor fabric, or just generally unappealing to look at. This is the exception. Two for this price is amazing. And they are comfortable shirts. The fabric is reasonably soft.

Thumbnail of user michaels12597
1 review
1 helpful vote
February 21st, 2024

I bought boots that said "leather" in the description. They came as pleather and were 4 sizes too small. They tried to appease me by offering me a partial credit to just keep them but when I refused they asked me to send them back and they would offer me a refund. They refused my shipment and so I was forced to file a dispute with my credit card company. I'm still out the $10 bucks to ship them and will NEVER BUY FROM THEM AGAIN!

Products used:
None

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Thumbnail of user sheilal398
1 review
0 helpful votes
January 9th, 2023

The jacket is the perfect warm jacket! It is very stylish, great quality, and one of my favorites. It is very comfortable and keeps me sufficiently warm on most days. I enjoy this jacket so much that I have purchased it in several colors!

Thumbnail of user lizaf37
1 review
0 helpful votes
January 25th, 2023

Very comfy, very warm especially up here in New England during winter. Great quality. Looks good, too. My mom says I look handsome in it. Seriously though, buy it. You won't be disappointed.

Thumbnail of user shaylcsw
1 review
5 helpful votes
December 7th, 2023

My husband bought what it's supposed to be a coat, and a terrible polyester sweatshirt. Cannot return as they don't respond to emails and no phone number. Terrible products, worse customer service actually no customer service. Buy from reputable stores where you can see what you buy. Looks much nicer in pictures below, but it's like stuffed animal hair inside and thinner than my Levi's..

Tip for consumers:
They don’t respond to email contact and no phone number. No customer seevice

Products used:
None. Both going to goodwill

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Value
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Thumbnail of user sons21
1 review
11 helpful votes
August 24th, 2023

Was looking for a pair of sandals to wear outside and maybe running errands. Was attracted to the low price. Turns out these are the best sandals I ever owned. Easy to slide on, very comfortable and look great with anything (except socks). Can't take them off now. Highly recommend!

Thumbnail of user catherinem1868
1 review
1 helpful vote
December 26th, 2023

Don't even think about buying from this company. It takes almost a month to receive then you have to pay the return if something is wrong and then they refuse your return when you send it back. What a scam. I had to return my item because it did not fit and they refused to accept delivery. Now I'm stuck paying 90$ for jacket that didn't fit, spent $30 to return it and then they refused to accept the return.

Products used:
Sweater and jacket

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Value
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Thumbnail of user christinaj526
1 review
1 helpful vote
February 1st, 2023

This coat is awesome. It is probably the warmest coat I've ever bought that didn't have to have 2 to 3 inch's of padding, and still end up being as warm and comfortable as it is. The extra pocket space just adds to the perks of it as well.

Service
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Thumbnail of user shahmiris
1 review
6 helpful votes
November 26th, 2023

They will send your their surplus regardless of your size and never refund your money.
Thivery at it's own way.
No return lable provided, I was given the address to mail the item in. I did, the recepient REFUSED to accept the package. They want me to sent it back again to the same address, spend money and my time to deal with such stupidity is more than I can stand for.
Don't buy anything from. This website or you are in for a rude awakening about they type of business they run.

Tip for consumers:
This has been like buying a used spare part from a peculiar eBay vendor from a peculiar country.
DO NOT DO IT

Products used:
They say they will refund full price but there no return lable is provided. They give you an address to mail the merchandise but the address REFUSES to accept the item you send back so it becomes not returned.
This has been my exprience and now they want me to resend the item to the same address. I don't think I should pay one more postage and spend two hours in line at the post office for this.
I choose to dispute the charge alltogether. Not a trust worthy business. CHECK THEIR RATING BEFORE YOU SHOP.

Thumbnail of user jesseb826
1 review
0 helpful votes
September 15th, 2023

I've been using these hiking shoes for several months now, and they're fantastic. The first thing I noticed was how comfortable they were, even on long hikes. The arch support is excellent, and I didn't experience any foot fatigue. The shoes are also very breathable, so my feet didn't get too hot or sweaty. The grip on these shoes is fantastic, and I felt secure on all types of terrain. They're also durable - I've put them through some tough hikes, and they still look great. Overall, I highly recommend these hiking shoes.

Thumbnail of user sherryk362
1 review
1 helpful vote
December 15th, 2022

Great team effort and excellent customer service. They answered all my questions and were very responsive with email. I will definitely re-order for my next event.

Thumbnail of user bellas49
2 reviews
0 helpful votes
February 17th, 2024

For my hubby I ordered the "I FIX STUFF" shirt XL. Got some cheap slippery shirt. After 3 months no longer available. NEVER will buy from COTOSEN again.

Tip for consumers:
JUST SAY NO

Products used:
Got wrong shirt. Ugly and cheap slippery material. So in essence got NOTHING of value. Customer service seems nice, but no follow thru. 3 months after order told item I ordered unavailable.

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Thumbnail of user rubena178
1 review
8 helpful votes
August 18th, 2023

This men's short-sleeved shirt is so comfortable! The soft fabric makes me feel like I'm wearing a cloud, and it's also very breathable. It's perfect for exercise!

Thumbnail of user pennyd204
1 review
1 helpful vote
July 30th, 2023

I am in love with the Women's Dresses collection at Cotosen! The dresses are trendy and made from excellent materials. I ordered a floral dress, and it looks even better in person. The delivery was quick, and the customer service was friendly and helpful. A definite 5-star experience!

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Thumbnail of user maryg3281
1 review
0 helpful votes
March 14th, 2023

These cargo shorts are the BEST pair that I've EVER owned. I have been searching for quality cargo shorts at a reasonable price point.these fit the bill! The quality is far better than any cargo shorts I've ever owned. BUY THESE! You won't be disappointed.

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Thumbnail of user josev1086
1 review
0 helpful votes
February 7th, 2024

The items I ordered arrived in about 10 days. Materials are extreamly thin and light weight. The really
Bad part is I ordered the items in XL and 2XL they sent me 1 item in 3XL and another was 4XL. Instead of saying the item was not available in the size I requested. Now I must pay for return shipping or just keep items which are way to big which I'm sure they hope I will do. I will never order from them again. Buyer BEWARE!

Products used:
Shirts and hats

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Value
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Thumbnail of user henryr554
1 review
8 helpful votes
August 26th, 2023

Cotosen's Drinking-themed products are perfect for parties and gatherings. I got a set of drinking glasses with funny quotes, and they always spark conversations. These make great gifts for friends.

Thumbnail of user jasonp1819
2 reviews
1 helpful vote
March 18th, 2024

AVOID! AVOID! AVOID! These people sent clothing which was completely different from advertised. I ordered a pair of boots but what arrived, was a pair of boots which could be used to work on a building site (see pics). When asked to return the boots, they said I had to return the items to China at my own expense and partial refund (designed for you not to return due to hassle). Also, said they had no labels for me to use as a return address, FoC. No customer service, utterly atrocious. School boy error on my part, should have read the reviews first as I now see many people have experienced the same as me.

Products used:
Boots

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Thumbnail of user kathrynd494
1 review
0 helpful votes
January 23rd, 2023

I was honestly blown away by the quality of this item when I received it. YKK zippers and double lined stitching throughout. The material used and strength of the fabric is exceptional. I ordered the Black and Brown, and have just ordered the OD Green. The sizing chart is perfect and the fit is exactly as expected. I could not be happier with this purchase.

Thumbnail of user allenk258
1 review
0 helpful votes
April 9th, 2024

This Asian company from Hong Kong needs to be investigated, their phone numbers don't exist, I hate all their agents we chat with, the first thing they ask you to pay $1 to chat with you, because they want your credit card info

Products used:
A torn pants

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Thumbnail of user travisb566
1 review
0 helpful votes
September 15th, 2023

Awesome price, beautiful look and tremendous quality. And yes comfort, beyond expectations. I learned, if they aren't comfortable when you try them on, they will never be comfy. The wide widths made it a no-brainer. Highly recommended by me.

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Thumbnail of user cotosena
Cotosen A.
Typically does not respond to reviews

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