I ordered 2 items from the website and both arrived in a reasonable amount of time considering the current supply chain issues. I was shocked by both the poor quality of the materials and workmanship. The garment looked like it was sewn by a 4th grader. Made in China so probably was? I have been trying to get the items returned but keep getting the run around through customer service asking for photos of the garment ( I'm not claiming it was damaged. It looks like it did when you shipped it!). STAY AWAY.
I have been looking for a good solid belt and the clip on feature really caught my attention. It is definitely a step up better than your ordinary belt. Not only does it look cool but it holds (durability & pants) up very well. Thick material, smooth to the touch.
I've read some of other people's experiences here on this site and got extremely nervous that I was about to get ripped off, but my experience has been nothing but great! Both items that I ordered were exactly what I ordered ( size / color / quality). I will definitely be ordering more items in the future!
Was looking for a pair of sandals to wear outside and maybe running errands. Was attracted to the low price. Turns out these are the best sandals I ever owned. Easy to slide on, very comfortable and look great with anything (except socks). Can't take them off now. Highly recommend!
Really a great product, lots of functional zippers, stays reasonably cool. Its a lightweight yet durable, fits all of my day and evening jacket needs, no annoying logos, I'm satisfied with the product overall 10/10.
It's probably the worst gear I ever bought. Poorest quality material. Two tops, both large, one ridiculously oversized the other too small. The finish is appalling, the cut is random and careless. I'd describe this as sweat shop tat costing pence. Thrown together. Be wary of good reviews, it's a scam. The whole thing is a scam. How are they on some major sites? They should be shut down. Buyer beware. I wish I'd read the reviews myself..
I ordered 4 shirts which were larger than the size chart showed.
After several emails they gave an return address to some warehouse address which I googled and then sent it out.
This was my return answer.
Dear Debbie
Thank you for contacting us for the enclosed matter below,
For your order: **************
Since you have already returned the item, could you please send us the return tracking number and also a copy of the return receipt
So we can validate if you properly return it to the correct address.
Once we confirm the status of the return package we will request immediately your refund from our financial department.
Everything about this company looks legit however is a scam. The number is not legit. It'll say in processing for months then it'll ship as soon as you try to cancel. Then they say they cannot refund you bc product shipped. Luckily I used PayPal and got my money back however it was very time consuming. I hope everyone reads these reviews. Do not use them!
Hi. I ordered a number of items through Cotosen as it appeared to be a good deal. (my mistake) The items arrived with one incorrect item and one wrong size item and all 7 items were extremely poor quality and cheaply made. I wanted to return the items. I emailed and the communication is terrible. They did respond usually within 2 days with requests for more information. Each time they delayed and then finally offered a "partial refund" that they never actually gave. All these delays pushed it passed their return policy limit. Terrible quality, terrible company, terrible communication, they do not honor their offers. Please learn from my mistake.
Their clothing ads represent one thing and you get something very different. They keep blowing you off on returning the damaged/ very cheap merchandise with coupons instead... etc! Very BAD merchant. I am reporting this to Amazon as well as I see that they have a presence there.
I went through the process of ordering a Tee shirt on sale for $18.00. As soon as I hit the send button,
A $10.00 shipping charge appeared. Tried everything to cancel. Impossible. Then started reading the reviews. This is a shady Chinese company profiting with American flag designs.
I purchased 5 shirts for $159.95 on 1/20/22. They arrived on 2/17/22, but none fit, all too small and unwearable even though I ordered extra large. Haggled for a refund. (The website mentioned a "Items Change Request" but I never found one. I was able to get an email response from the company. Finally settled for $96 through Paypal Resolution and I donated the clothing to charity. I would have had to pay for international shipping to return the items. I would not recommend ever buying from this group.
Disgusting 100% fraudulent company. They use stolen images from other websites to advertise clothes, then send out utter garbage, exceptionally poor quality items which bare no similarity to the items bought.
Then, despite the 'about us' section of their website stating the company is based in Bellingham, London, and the goods being shipped from Ipswich by Royal Mail, they then insist on the items being returned to mainland China.
They score extremely badly on all review sites and PayPal are also of no help as the payment address is located in China, none of which the consumer is made aware of at any point during the transaction.
Absolute fraudsters.
DO NOT USE.
The range of streetwear is incredible, and the prices are difficult to beat. I've made several purchases and am pleased with each. There was only one issue when ordering, and they quickly dealt with it and even did more than ensure that I was a satisfied customer.
Their quality is terrible compared to their website photos. Plus I am getting wrong sizes and different items than what I purchased. I placed my order in middle November and received items on 3 separate dates last one being this month a few days ago. They make items in China as you order them. Reached out to them a week ago and still no response. Either way I will not purchase again and would not recommend.
This product was perfect and what I needed for my job! I will be ordering again in the near future without question. 5 stars and highly recommended. I'm a real customer. No a paid advertisement by no means.
Don't buy from this site is an scam,never got what I bought took them forever to ship and came something totally different,they didn't want to refund me and even tried to get me to buy more. I will never fall for this scammers again, I hope you neither people! My hands are dirty with honest hard work but my money is clean! Losers!
Okay so I just received this product and I'm actually wearing it first day it's so far very impressed spilled some coffee on them this morning rolled right off the pocket design it's comfortable and amazing and then the extra little tactical pockets fit a handcuff key perfectly. So far durability seems to be amazing as well at this time I'm giving it a complete five stars will be ordering more.
This company charged me twice for the same order. After six weeks of emails and phone calls, with no help., I have decided to write a review every day until someone does something to resolve this issue. This company is terrible and sends the wrong size clothing that you order.
I was trying to cancel my order because the sizes were in Asian sizes which would have not fit me. I tried to cancel the same day and it would always state that my order was already shipped. This turned out to be completely false. After back and forth with this dirty company, I finally got my refund, from this very scammy company that uses fake photos to entice buyers. I did contact my bank and filed a dispute. Also, the phone number on their website is fake, it appears to be disconnected. Do not buy anything from this company.
Answer: Hi. I tried to return my order. First, they are not quick to respond. The return policy says do not return it to the place it was shipped from and to contact them for the return. The first response to your return request will ask for more information. The second will ask for more information again. The third communication will attempt to discourage you from sending the items back because they require the items be returned to China and they tell you it will be too expensive to for you to return the items. When they will tell you that the shipping will be too expensive they will offer you a partial refund. This whole process will take 3 weeks or so. Then they will not honor the refund amount that was agreed to. As you wait for refund to arrive - which it never does - the 30 day return policy has expired. This is exactly how their refund policy works.
Answer: I am having the same issue. Where is my pkge. Now five weeks and the staff is useless Not worth the aggravation
Answer: Receiver: Liu Rongfeng Address: Gate 2, Zhongtang Warehouse, Sanhe Logistics Park, Chajiao Avenue, Zhongtang Town City: Dongguan State:Guangdong Country: China Zip Code: 523000 Phone number: 13713088707
Cotosen has a rating of 2.2 stars from 952 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cotosen most frequently mention customer service, poor quality and wrong size. Cotosen ranks 32nd among Men's Clothing sites.