(日本語)

悪徳業者のオンラインサイト

間違いなく悪徳業者です。

1. Webサイトの実物写真とは異なる安価な生地を使用し、高額で販売している。

2. 注文していない別の商品を送りつける。

3. 発注から1か月以上かかるが、その待ち時間を口実に10€のクーポンを提供し、さらに購入させようとする。

4. カスタマーサービスがメールに返信しない。

5. 発注後、自分のアカウントにアクセスできなくなる。

6. クレームを申し立てた消費者への返信はすべてコピー＆ペーストで、個別対応する意思がない。

アジアのオンラインサイトでも、Sheinの方がはるかに安価で、対応も早く、約2週間で到着します。

この会社は香港で英語ができる人々が運営している可能性がありますが、ビジネス手法が不誠実であるため、私たちのレビューを見れば利用者が減るでしょう。

さらに、この会社の**「業務ミス」にもかかわらず、購入者が時間とお金をかけて返品手続きをしなければならない**のは理解に苦しみます。

今後、ビジネスのやり方と顧客対応の質を向上させなければ、この会社は衰退していくでしょう。

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英語

Fraudulent Online Retailer

This is undoubtedly a fraudulent business.

1. They use cheap fabrics different from the ones shown in the product photos on their website and sell them at high prices.

2. They send items that customers never ordered.

3. It takes more than a month for orders to be delivered, but they try to persuade customers to buy more by offering a €10 coupon as compensation for the delay.

4. Their customer service does not respond to emails.

5. Once an order is placed, customers can no longer access their personal accounts.

6. Responses to customer complaints are all copied and pasted, showing no effort for individualized support.

Even among Asian online retailers, Shein offers much lower prices and faster shipping, typically delivering within two weeks.

This company might be run by English-speaking individuals in Hong Kong, but their business practices are unethical. If people read our review, potential customers will likely avoid them.

Additionally, despite their own mistakes, they expect customers to spend time and money on return shipping, which makes no sense.

If they do not improve their business practices and customer service, this company will inevitably decline.

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スペイン語（Español）

Sitio Web Fraudulento

Sin duda, esta empresa es fraudulenta.

1. Usan telas baratas que no coinciden con las fotos en su sitio web y las venden a precios elevados.

2. Envían productos que los clientes nunca ordenaron.

3. Los pedidos tardan más de un mes en llegar, pero intentan convencer a los clientes de comprar más ofreciéndoles un cupón de 10€ como compensación por la espera.

4. El servicio de atención al cliente no responde a los correos electrónicos.

5. Una vez realizado un pedido, los clientes ya no pueden acceder a sus cuentas personales.

6. Todas las respuestas a las quejas de los consumidores son copias y pegadas, sin esfuerzo por brindar atención individualizada.

Incluso entre los minoristas en línea de Asia, Shein ofrece precios mucho más bajos y envíos más rápidos, generalmente en unas dos semanas.

Esta empresa podría estar dirigida por personas de habla inglesa en Hong Kong, pero sus prácticas comerciales son deshonestas. Si la gente lee nuestra reseña, es probable que eviten comprar aquí.

Además, a pesar de que el error es suyo, esperan que los clientes gasten tiempo y dinero en devolver los productos, lo cual no tiene sentido.

Si no mejoran su forma de hacer negocios y la calidad de su atención al cliente, esta empresa inevitablemente decaerá.

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中国語（简体中文）

诈骗性在线购物网站

这家网站无疑是一个骗子公司。

1. 他们使用与网站产品图片完全不同的廉价面料，却以高价出售。

2. 他们寄送客户从未订购的商品。

3. 订单需要超过一个月才能送达，但他们用这个等待时间为借口，提供10欧元优惠券，诱导客户再购买。

4. 客服完全不回复电子邮件。

5. 一旦下单，客户就无法再访问自己的个人账户。

6. 他们对投诉的回应都是复制粘贴的，完全没有个性化的处理。

即使在亚洲的在线购物网站中，Shein的价格更便宜，发货速度更快，通常在两周内送达。

这家公司可能是由会说英语的香港人经营的，但他们的商业模式非常不诚信。如果大家看到我们的评价，肯定会减少使用他们的网站。

此外，尽管错误在他们，他们却要求客户花费时间和金钱来退货，这根本无法理解。

如果他们不改善商业模式和客户服务质量，这家公司迟早会走向衰退。

BEWARE: DO NOT ORDER FROM COTOSEN.COM. Months ago I ordered a pair of boots from Cotosen.com. What they sent me was not what their website showed. They sent a pair of cheaply made boots that were not even close to the style they advertised. I have been going back and forth with them for months about returning them for a refund, and I still have not gotten my money back. First, they wanted me to send pictures of the boots showing what I had received, which I did multiple times because they kept saying they did not receive them. Then they offered me $14 as a refund, which is a joke because I paid over $70. Then they said I had the option to mail them back along with a tracking number and proof of receipt, which I did after having to pay the shipping myself, which was another $30 on top of the $26 I paid for shipping the first time. So I have now paid shipping twice on a pair of boots that are not what I ordered. After they received my boots, they notified me that they are now conveniently no longer able to send refunds because the company that they used to take the money out of my bank is no longer in service, and that I needed to try to contact them to get it worked out. I informed them it is not my responsibility but their responsibility to reimburse my money; if they can take it, they can return it! They are still sending me emails with every explanation as to why they cannot return my money. I actually received one again today! I mentioned they can send me a postal money order since they told me to make sure I use the post office to send them my boots in return. They say they cannot do that. They cannot do anything that involves returning my money. They are liars; they are thieves; they send out cheap knockoffs, and they are the worst company I have ever dealt with, hands down. Do not order from this company or any of their sister companies because they are out to get you. They not only have the money I paid for the boots plus shipping twice, but they also have the boots in hand. I have been going back and forth with them for months. It's about time I get legal representation to handle my claim with them. I am sick and tired of trying to get back what is rightfully mine from a company that has no interest in doing so, and I am done. COTOSEN.COM is a fake company of thieves.
I attached a photo of what I ordered, along with photos of what I received.
Also, I would not have left one star on my review, but it's the least option available. If anything I would give them a big negative 100 stars!

I HAVE BEEN TRYING TO EXCHANGE MY ORDER FOR A DIFFERENT SIZE FOR ALMOST 2 WEEKS NOW...NO RESPONSE!

Unfortunately very aggressively marketed by both Google and YouTube. Since before last Christmas, continuing into what is now mid-Spring.

This is from before Christmas, when substantial, and indeed, really rather suspicious price cuts were being advertised. The items being advertised were quite attractive as well, which I can't help but think was intrtiontiomal in trying to encourage clicks. Now, unfortunately, this song and dance worked on me.

I created an account with them via email. I confirmed the email, and confirmed my order. This was an that was made BEFORE CHRISTMAS, and there have since been NO to deliveries or attemptscommunication.

Overall, a very obvious SCAM.

Unfortunately very aggressively marketed by both Google and YouTube. Since before last Christmas, continuing into what is now mid-Spring.

The quality of the products I have received from COTOSEN has been consistently high - I trust that I am getting fresh and high-quality items.

I appreciate that COTOSEN offers a variety of payment options, including credit cards and cash on delivery.

The customer service at COTOSEN is top-notch - they are always quick to respond and resolve any issues.

I love the convenience of COTOSEN's delivery service - my groceries always arrive on time and in great condition.

The Good:
-Great value
-Good fit
-Launders easily
-Looks good with jeans
-Comfortable

The Bad:
-None

By doing a reverse image (plagiarism) search through Google image, I found that Cotosen used images of high quality clothing as used by farfetch.com, celebsleatherjacket.com, walmart.com, ouku.com, amazon.ca, farfetch.com, and yorkloves.com. Thne shirt I received was not at all like the quality of the image on their website.

I want a refund for my purchase of Men's Outdoor Vintage Colour Henley Collar XL Khaki Shirt, which was sent to my address in Australia and had the price as $29.99 plus delivery of $10.99 to be a total of $40.98, but when I looked at my bank records it showed I had paid $60.68. When I discovered this I found the price had quoted was in US dollars, even though they advertise in Australia and the faulty shirt was sent to an Australian address, and when I look in Orders on their website it still says $29.99 (no mention of the currency) even though their address is in Hong Kong and my bank payment records shows it was received in Kent County Great Britain. I discovered in my reverse image research using google images, that I could have bought the same shirt from aliexpress for $AU39.13 including delivery, and I am tempted to place this order to see if it is as described instead of the one I got from Cotosen.

The shirt is useless. There is a white mark about 4cm long on the front of the shirt, it looks like a trace of bleach, the button holes are not holes and it is impossible to button up the shirt, and the dye on the shirt is very blotchy.

Moreover I cancelled my order on 01/01/2023 the day after I had placed my order and two hours (14:39) before they sent me an email at 16:35 to say the shirt had been shipped. I did this after reading so many bad reviews of Cotosen.

I will continue to request reversal of my payment made to them, through the process called Transaction Dispute by my bank, and as a precaution I cancelled my debit card, please see the reviews below which describe them as a scamming company.

I got email replies from them, possibly because I send all email correspondence to my bank, an first Norman of service at cotosen.com offered me a voucher for $11 (unclear if this is $US or $AU), and when I asked for their address to send it back to them for a full refund, I got a reply from Arganda Jen, with an offer of a partial refund of $8. I got their address from Arganda Jen of Cotosen so I can return the shirt. It is Receiver: Liu Rongfeng
Address: Tuode Industrial Park, 1st Road, Jiaoli East District, Zhongtang Town,
City: Dongguan
State: Guangdong
Country: China
Zip Code: *******
Phone number: *******8707

And I wonder if their Hong Kong address is correct because when I look up the address on their website it is Unit 17,9/f., New Mandarin Plaza No 14 Science Museum Road, Tsimshatsui, Kowloon Hong Kong, but I can only find Import Genius as the occupants.

And when I dial *******176, which is the phone number on their website, I always get a recorded message saying "The number you have dialed cannot be reached at the moment. Please try again later."

And I found another 3 addresses for Cotosen as being in Wan Chai, Hong Kong Island, Hong Kong where they also trade as Topin Trading, and Room 1501, 181 Queens Road Central, Grand Millennium Plaza, Hong Kong, where they as Fashionicon Trading Ltd (is it a con in fashion?) and another in Santa Fe California ******* (as recorded by bbb.org see below)

When I did a search of Cotosen reviews I found an extraordinary range of negative reviews which reported them as a scamming organisation from:-

1. au.trustpilot.com
2. productreview.com.au
3. sitejabber.com
4. 99consumer.com
5. scam-detector.com
6. de-reviews.com
7. bbb.org [https://www.bbb.org/us/ca/sant-fe-springs/profile/online-retailer/cotosen-*******982/details#all-alerts]
8. reddit.com
9. Watchlist Internet (based in Austria) [https://www.watchlist-internet.at/]
10. scamadviser.com
11. quora.com
12. YouTube Cotosen scam

And 17track.net, the tracking platform they use, also has a terrible reputation, as being used by scamming companies.

Kind regards,

Garry