Costco

I bought a 75 inch TV from Costco thinking it would be more convenient to have them deliver to my home than buy it at the store and have to move it myself. Big mistake! They were going to deliver to an incorrect address, when I call them to rectify the error the lady on the phone stated they couldn't change the address so I asked her to cancel the order and placed a new one, she ended changing the address after she told me it was not possible and I asked her to change so they changed me for two TVs after I placed a second order to replace the one she was supposed to cancel. It took me 3 hours on the phone and half a dozen phone calls to have them stop one of the order so they can refund my money to the CC I used to purchase. To top it off CEVA logistics is a horrible company that does not answer any phone calls, I have called them multiple times and have spent hours just waiting to talk to someone without an answer.

I just spent two hours between chat and on the phone with a manager for something that should have been quite simple. Costco.com and Costco are quite separate and therefore, their customer service suffers greatly (thus the 2.5 stars out of 5 on this site). I will shop at Sam's Club.com and Sam's club until this changes. Costco wanted to charge me $800 to ship laminate flooring. Sam's club has almost exact flooring and they offer the Click and Pull offer. I let them know that I just had surgery today and didn't want to have to run around to various clubs to pick up 60 boxes of flooring. They didn't even empathize... not that I wanted it but just as a courtesy.

Sam's club employees shop for you and everything is ready for pick-up and you can pay online or at the club. Costco... you will have to step up your game pretty quickly to keep up. Manager called back way after the allotted time and really offered nothing to help. I am all about good reviews and kudos to those that deserve and rarely write bad reviews but I expect more from Costco and Costco.com. I am off to shop at Sam's Club, contact me if your customer service improves.

In my town gas is 2.82 and yesterday at the opening of the new store, was expecting great price instead it was 2.89. Plus, I drove 32 miles for that 2.89! A customer who was filling gas said loudly What a welcome for a New store with this price. We went ahead and filled our tank but the gas valve shut it down early and we did not know till we were heading home and noticed it did not fill it full. We ended up filling 8 more gals in town at 2.82 and that was another strange thing? I bought things at Costco and went and compared it to HEB 4/5 items and I saved 10.00! So what did I get for my 120 membership? I wanted to send an email to Costco but they have no email, just a phone number and I don't want to leave my remarks with someone who may not pass my message on. I also tried their auto insurance for a friend and at first sounded great but later it went so high cause my friend had an accident, not his fault but Costco auto ins. Would not budge. Even at 60.00 membership, I don't see much saving. Will think when the renewal comes around to do or not to do. Each time I go there, I will start comparing to HEB and see if I am really saving. Their clothing, I looked there also and I can get better at Ross on a Tuesday, 10% off as I am senior. I know some items we cannot get anywhere but is it worth 120.00 membership? We used to be Sam's members but we gave it up as there are 2 of us and do we need that much stuff, no! And Sam is in our town! Food for thought!

Nov 2022: I started a chat and was placed at the 39th position, after 39 minutes my time came available. Agent TALEI A. Texted a message that I would now be placed in the 61th position. I never a had a chance to say anything! What a waste of time, and at 70 I don't have a lot of time left to waste. Last time I try that!

If I give my daughter my card to buy for me something because I may not be able always to go to the store and she is not a member. You should let her purchase wit MY CARD, you should be more flexible with this rule, it's fair maybe not a good business for you!

I have been shopping at Costco since the 90's. The reason, good selection, good prices, and excellent customer service. If you have yet to shop Costco, you are missing a treat. The only thing that a new Costco shopper might feel weird about is no shopping bags to bag your purchases. That's not a problem for me however since I can back up to my door and unload. They do have card board boxes from stocking for those that want something to carry groceries or other items but I hate having to break them down at home and putting them in my garbage. They have a liberal return policy. I am not a big returner of things I purchase but I did return a TV and a few other things and there was not a problem at all that I experienced with the returns. Same with a few produce items such as a water melon that was way past ripe and therefore uneatable. I just told them about it and they refunded me without bringing it in which would have been a major pain. They accepted the TV I returned without boxing. I did not like some of the TV's features and returned it about a month later and got a different TV from them. Their extended warranties through Fair Trade are excellent and I have had to use that once for a cell phone and - again - no problems. Given the return requirements of some other stores, I am very favorable impressed with Costco's.

For years, I had used a well-known fruit and baked goods company for shipping holiday baskets to friends and family. However, the past two years have seen a tremendous drop in quality and service. I was talking with a colleague about this and she mentioned to me that Costco Online has gift baskets and other goodies that can be shipped for holiday, birthday, etc... gifts.
I was so pleasantly surprised when I logged into my account and found a treasure trove of items that can be sent via Costco service with guaranteed delivery! I decided to try the service and sent two different gift baskets to two friends as Christmas gifts.
They both called and told me what a wonderful gift they received. The baskets were beautifully arranged and chock-full of baked goods, cheeses, and fruits. I was notified, by email, the next day when the order had been processed and then notified as soon as there was a tracking number available. Both baskets arrived (Texas and California) on-time and in great condition.
Needless to say, next year will be spent ordering gifts from Costco Online!
As an aside, the store where I live is always meticulously clean, organized and the displays are beautifully arranged. The staff is outstanding and helpful. I had been a BJ's member for years, but decided to move over to Costco because there is a larger variety of items, and the prices are comparable.

To start, we ordered a large order from Costco.com. We live in MI and my brother lives in CT, where we were sending this package. Two days later, a box shows up on our front porch, not CT. When we made this purchase we were told that it was coming from the CT location because we picked Jif peanut butter, which was not available at that location and had to get Skippy. We call the customer service line, we get hung up on and call back. This time we get an actual person. They are telling us we have to take the box back to our local Costco and wait 5 days for a refund. So we end up having to repurchase the entire order basically, that got shipped to the wrong address, and were told it had two day shipping. It then shows up four days later and we get double charged for everything. So we spend another hour and a half on hold after being hung up on twice, to get no help. The send is to a manger named Jessica who did nothing and was extremely rude. This has been stressful and expensive, this company is incompetent and rude, I want my money back for this membership and to never have to deal with them again. And they were like what were you expecting, and at this point I would really like an actual apology for this run around and how we have been treated. The prices and quality of products are not the greatest to keep me coming back, this service has guaranteed I will never shop here again.

Apparently your order will be picked determined on how much or how big of a tip you leave the shoppers. It is printed right on there site when you go to place your order that their shoppers will pick according to how much money you leave them as a tip. I'm sorry I thought that Costco was providing me with good customer service. I also thought it's my prerogative whether I tip or not I didn't realize that you can't get decent customer service unless you pay more money. Maybe they shouldn't offer the service if they're going demand that you tip their shoppers and your product may not be picked and delivered that day depending on how much money you give their shoppers, ridiculous poor customer service. Yeah just can't get people to do their job. Pretty sure shoppers were hired and paid to do a job. I don't get tipped at my job for helping people that's weird because it's part of my job description. I would think that Costco would have a job description, hiring shoppers to shop for people who are my members might you gold members at Costco who pay a lot of money every year to have this gold membership and apparently we can't use it because we have to tip somebody pick our product even though that's part of their job and my product won't get picked unless I tipped them a whole whole bunch of money completely ridiculous Costco see you later I'll find business elsewhere!

Costco has a pathetic delivery service. My order was schedule was missed thrice and i was not informed. I had to call customer care to reschedule it and they just cannot provide any assurance when it will arrive. This whole process costs me my time, unnecessary anxiety. Now i realized value of amazon delivery.
The customer can only provide you false assurance and push the date. I wish costco gives back 10% of the cost for every missed delivery, i am sure most of us will get the item for free. I STRONGLY RECOMMEND TO NOT USE ONLINE DELIVERY OF COSTCO, it will save you a lot of anxiety, pay loss and medical bills.

I took my brand new Porsche Macan to the tire center at Costco for new tires. When I was called to come back and retrieve my vehicle, I examined the tires and noticed every single one of my brand new rims was scratched! I filled out an incident report and to no avail Costco did ABSOLUTELY NOTHING TO HELP. This is where they get you - they make you pay before the service is performed this way Costco can say they are not liable for any damages. I paid nearly $2,000 dollars to have new tires put on and damaged rims on my new vehicle this is unacceptable. This case has been escalated to corporate and still no help. It has taken now three months to get a response from Maria who is head of claims department. She is now claiming that Costco is not liable - Cancelled my membership and will never have one again.

So, instead of simply calling to confirm or fix any discrepancies on an online order, they simply CANCEL the whole damn order and wait TWO WEEKS to refund your money. That is absolutely an abomination.