Costco

Placed an order for printer and it went thru ok. Get a message 4 days later stating there was an error on credit card info, placed order again and get the same response. Costco now has over $600.00 of my money held up and say that they cannot release my funds for several days! If my orders are cancelled, why wontthey release my funds back to me? WHAT A JOKE! NEVER AGAIN WILL I ORDER FROM COSTCO! They made the mistake and now I am being penalzed from my bank for it! And the best part... They are all a "call from home" operators Had to go thru 5 diff operators and the last 2 acted like it was a joke!

DON'T TRUST COSTCO OR THEIR THIRD PARTY VENDORS! I was poisoned from the bread I purchased at this location. It was Alpine Valley Organic Omega 3 bread. I found pieces of electrical wire In several pieces of bread. It was a two in one pack and I ate more than half of the product. I filed a complaint with Costco and they confiscated the bread. It toke them nearly three weeks to send the bread to the company. THEY DID NOT PULL THE REMAINING BREAD OFF THE SHELF AND CONTINUED TO SELL IT TO CUSTOMERS. I complained with the FDA but it was up to Costco and Alpine Valley Bread. THEY LIED TO THE FDA AND TOLD THEM THEY WERE IN CONTACT WITH ME ABOUT THIS MATTER, BUT THAT WAS A COMPLETE LIE! No one ever reached out to me or returned my messages. The Copper wire could have taken my life! But they don't care because they are mega rich and people think Costco is the holy grail...

We bought a new dishwasher from Costco. It was delivered a week later, as promised. We were told it would be installed the same day. The time for installation came and went. We called and they said they would have to reschedule for a week later. 1 day prior to THIS installation day they text and said they would be delaying for 2 more weeks out. We hired an independent installer and got it installed that day. Costco REFUSED to refund our installation fee. WE WILL NOT ORDER FROM COSTCO AGAIN>

I was told by people that Costco had good customer service, so I bought a dishwasher (with free installation and haul away) from Costco.com. Today the contractor hired by Costco, HT Hook it up, came to install the dishwasher. The person who came to our house, named Jerry, was extremely rude and impatient, and refused to install it. He also refused to haul away the old dishwasher despite the price included haul away. He just dropped off our new dishwasher behind our car in the garage and left. I called Costco but was transferred to a logistics woman. She refused to give us the $150 compensation even if we hire a plumber to do the installation. The logistics woman was terrible and kept saying free installation is just basic installation and does not include anything about valve. Tried to return the dishwasher but the logistics woman said we must keep it for 7 days before it can be picked up. Then the installer called back and asked for $120 in addition to the so-called free installation from Costco. Clearly, the installer just wanted to make more money out of this. The dishwasher was left on my driveway and I had no clue what to do with it. Finally I had to agree to pay the installer extra $120 to get the dishwasher installed. Not happy. Since when Costco customer service became so bad. The logistics woman was a shame, offered no help, and hung up on me. Would NEVER buy another appliance from Costco anymore.

Website promised free install on purchased appliances. After delivery they decline to install range hood and charge extra $100 for range install. Do not trust them.

As a loyal Naperville, IL. Costco member, I get SOOOO dang frustrated with the way the store manages it's product inventory. Items are here today... gone tomorrow. And why does this occur? Well, according to store management, decisions NOT to reorder particular items is always a function of low consumer demand. Bull S**T! Examples are:
1. Campbell's Soup makes a tomato basil soup in a bulk pack. I could tell by the lower inventory during my weekly shopping trip that this was a popular item. Disappeared off the shelf. Reason? Low Demand! BS!
2. Costco stocked large containers (3+ pounds) of Philadelphia Cream Cheese. This sold out fast and never returned. Instead, Costco stocks a jumbo box containing 6 or 8 individual 8 oz. Packages. The large contains are much more consumer friendly... where did they go? On the shelf and offered once... then disappear?
3. Tobacco Hot Sauce. My local Costco does not stock this popular brand but 1 day a full pallet showed up. I stocked up and within 2 weeks the pallet was empty... On the shelf and offered once... then disappear?
4.3-pack Boursin Cheese. This popular product was available all year and the store occasionally ran out of stock but it was quickly replenished... then one day "poof" it disappeared. What's interesting here is that the product was back in stock of the Thanksgiving/Christmas holidays... but now... it's "poof" again. Discontinued due to low consumer demand? Highly unlikely!

Listen to your customers, Costco!

Just received the new CIBC Costco information. IMO Costco has moved backwards in their Credit Card offering. According to the package, here is where I see they fail:
1 - NO Travel accident insurance
2 - NO Car rental insurance
3 - NO Travel baggage insurance
4 - NO Travel assistance
5 - Returned cheque fee $42.50 vs. $29 (Capital One is American and they charge less than a local bank?)
6 - Statement fee of $10 - WTF?!
7 - NO Price Protection Service

They will say that they improved the following:
1 - Extra 1% on Costco gas (up to $5000)
2 - 1% on all "other", rather than after first $3000
3 - Pace It installment plan, another way to encourage using their cards (at a cost)
4 - Cash advance fee max of $7.50 vs. $10

All I'm, CIBC is charging silly added charges, but the big takeaway is I will need another card because there is NO TRAVEL/CAR RENTAL Insurance!

This is the worst wholesaler that I have ever seen in my whole life with the poorest customer service. Low quality and unskilled staff with unethical behaviour toward customers are disgusting. They are checking your membership card picture with you at entrants then need to be checked again at the till by the grumpy cashiers and eventually, your shopping trolly is being checked to match your receipt with shopping items at the exit by other staff which shows Costco negativity and untrustworthy view toward its paid customers. It's really humiliating and disgusting policy. Above these things, we need to pay annual membership as well. This was my last visiting although my card has not been expired yet. The products prices are not at all also competitive so I believe very soon or late the most businessmen will be boycotting Costco...

Shame on the board of directors who have forgotten the real objectives of the company and obviously their shareholder's strategies which should be maintaining customers with good customer satisfaction to maximise profitability. But with this poor customer service that they are following the future of the company will be miserable and eventually will be collapsed...