Costco

We ordered two items from Costco.com during the holiday season. One toy, one television. The toy did not arrive during its estimated range and no one at Costco.com could tell us where it was or when it would arrive. We finally bought another one at a physical Costco only to have the mystery package arrive a day later... still no tracking number or shipping. The TV never arrived. A tracking number from UPS was issued and for 5 days the status stayed the same, "label printed." Finally after repeated phone calls Costco determined that it had been lost and that I could wait another 5 days for a new one to ship out (no offer of express shipping) or wait another 5 days for my funds to be refunded. I chose refund and am purchasing somewhere else. TERRIBLE customer service, not the people, but the system. And, if your system sucks, you put your customer service people in difficult, bad situations. I will not purchase from Costco.com. I suggest you stay away as well. Get it from the warehouse, or don't get it there.

Costco is great for big families, big group, businesses etc.

I've been a Costco member for I do not even know when. I only had one issue with returning a HP color printer, which is a review of HP in itself later. They handled this return so poorly but I looked other way because they are great with many many other things.

I do not know why you wound Not be a member. It pays for itself in membership.

The only thing I can think of the negative is you waste a lot of food because of their huge portions. But that is only a problem for a small family or single user. For them, Smart and Final and other discounted grocer may suit better.

I go to Costco for their return customer service. I say they are some unscrupulous customers who return stuff that they should not. Because it is unethical and just plain theft to use something and return it after. I wonder how much we the good consumers pay for that practice. But I am sure Costco is making money and I am glad they are an option where I can shop.

I shopped at the new Costco on Churchill and 75 in Dallas, TX this week and was so surprised at what Costco has done with it I felt I must share this review. First of all, the dyslexic store designer set up the store. Everything was set up totally backwards from all other Costco stores, so heading for a certain item was futile. For instance, I spotted pet food stuck in the middle of housewares, the aisle that has bagged bread, hamburger buns, etc. that is normally by the bakery, I found only by accident somewhere around wine. This brings me to that topic. The wine department is a joke. It is disorganized, and there was not one wine there that was listed on the internet. I finally found two choices of beer (nothing I ever heard of) over by toilet paper. If there was alcohol it was hidden. I spent over two hours there until I was so frustrated, I just quit. My experience at checkout was no better. They need to hire a few adults to train the kids. When I got to the checker, I was holding both my Costco card, and my Costco Visa. By the time I finished checking out, the Visa was no where to be found. I feel certain that card must have gone somewhere. I finally left without the Visa card and ended up cancelling it. I can only say the only reason I would shop at this store again is because it is a block away from my apartment.

I'm usually an in-store Costco shopper, but recently an associate told me to look for a discontinued flavor of one of their products online at the website and behold it was there AND ON ONLINE ONLY SALE! Ships extremely fast to the house, never any issues with packaging, and they even send an email alert when the shipment has arrived at your house. My notification came less than 30min from when the package arrived. Highly recommended.

I'm deeply regretful to share that I had a disconcerting experience at the Naples store during my fourth visit within the last 15 days. Until this visit, no one mentioned the need for a picture on my digital app account. Yet, during this recent visit, I spent 2 hours at the store only to learn about this new requirement at checkout.

I had shopped items worth over $1,000, and after unloading my items, the staff decided to check my ID. I was under the impression that my ID was in my car as it usually is, but it happened to be in my other bag. The manner in which I was treated over this incident made me feel as if I was being accused of theft. This selectiveness baffled me as I never had any issue in my previous three visits.

Furthermore, I felt racially profiled. Despite not being of Spanish descent, I was greeted with "Ola." The manager, who appeared to be of lighter skin, seemed to discriminate against me, assuming I was an illegal immigrant from South America. This was profoundly offensive and hurtful.

The inconsistencies in the store's processes and the staff's unfriendly, rude, and incompetent behavior have left me feeling undervalued as a customer. This is a serious issue that needs attention.

I bought two bottles of Mezcal! They taste like garbage. I'm from where the Mezcal comes from and to be hones it is garbage, be careful buying that product because you can be poisoned. My friend got sick drinking only three shots of mezcal and next day he called me to say that he got two bruises on his arm. So, DO NOT BUY THAT PRODUCT! Costco should take a look on that item it can be like the poisoned Similac product they took away from the market. I do not need to add the proof of I bought this item in Cotsco but people who knows about mezcal can find out right away. I guess even a homeless person will tell you how bad it taste.

My experience with Costco.com has been limited, but I find myself not wanting to deal with them ever again. I ordered a winter coat on 11/17. On 11/22 they sent me a notice that it was shipped with a tracking number. However, each time I looked at the tracking there are no updates and its just the label has been made no package has been handed over or scanned by UPS. Here we are and its 12/3 and 9 business days (not counting weekends or thanksgiving. Seriously! So disgusted with the customer service I have received. I have waited an hour at least to talk to someone and they have been unhelpful. The first call he turned it over to another department and told me they would call within 24-48 hours. The second call I made because no one called me back I was then told that weekends doesn't count (in the 24-48hrs). Basically, I wont have my coat by the 6th and I desperately needed it. So disappointed with the lack of customer service provided by Costco.com. And disgusted that they billed my account on 11/22 and now 12 days later the coat is nowhere to be found? I would save yourself the headache and only buy directly in Costco stores. Their online warehouse, Customer Service, Etc. is a JOKE!

I gave them 2 stars because it "can be" good -- except when things go wrong. We ordered 2 packs of acid reducer back in April which were never received. The tracking showed that something was messed up, but now since so much time has gone by the tracking is gone. We started contacting Costco in April, & the last time was a week ago. You literally spend HOURS trying to get through. When you do, be assured that you will be dealing with some little drone who could care less about customer service. This last time we were assured that a replacement was on its way. A week later we checked and SURPRISE SURPRISE the jerk had processed this in such a way that the big corporate slackers at Costco are "waiting" for the return of items which were never received. Wow -- it's SEVERAL HOURS OF OUR TIME THAT WE'LL NEVER GET BACK.

I purchased something online from Costco on 11/30 and was told it would arrive by 12/15. Fast forward to 12/17, the only update I have is that a shipping label was created on 11/30 and UPS has not received the package yet. I contact Costco customer service and ask what is going on. I am told this a problem with UPS and asked if I "can wait a few more days." What employee has the audacity to ask me to wait, when I have already waited long enough to get this package? I understand that the holidays make shipping backed up but this had nothing to do with UPS. This was all Costco's mistake. So, I contacted UPS and was told it is still sitting in Costco's warehouse. I contact Costco customer service yet again, and I am told that they can send me a replacement order. How is a replacement order going to help anything? My product was not damaged. It was simply never shipped Customer service did not acknowledge that it was still sitting in the warehouse. I did not receive any apologies or explanations as to why only a label was created. I was given no solutions or timeframes for when I would receive the product. The next day, 12/18, I get a notification my package was shipped and is on the way to UPS. It is very clear that Costco only shipped it out because I had made a complaint the day before. I wonder how long the package would have been sitting there if I had not made a complaint. Costco, your customer service is horrible and you truly don't care about your customers.

The supervisors and management are not helpful to new hires. They expect someone that has been on the job for less than two weeks to know where everything is and be able to put away everything quickly and then give complaints that the work wasn't done with a "send of urgency". This is management's favorite phrase. Additionally, there are employees who push 5-10 carts and walk their entire shift who are treated as if they are perfect employees, while employees who push between 15 to 20 carts while running to and from that are drenched in sweat that are looked at with disappointment that they "don't have a sense of urgency" and find surprise when another employee tells the supervisor that that person is working quickly, doing well, and being helpful to customers. I am appalled that this is how Costco treats select employees. Those that do their very best reap negative reviews and attitude from supervisors while people putting in minimal effort are treated as star employees. You need to fix this issue because that is not right and no one should be working in that environment no matter "how great the benefits are". I witnessed these incidents and conversations on multiple occasions and was stunned that this occurred. From my point of view as a customer, it is unacceptable to treat an employee like this.

Don't buy extended warranty! We bought a TV and extended warranty and now need a repair and we have been sent parts to fix the TV but we can't get anyone to come out now to fix it. Costco keeps telling me how much they appreciate my business and then transfer me to Square Trade (warranty company) I started this process 2 weeks ago and just got off the phone with them again and i get the same bs that someone will call me in a couple of days. DO NOT BUY EXTENDED WARRANTY!

I never got a high amount costco shop card, so I could use it to get fuel for the company I work for to save money. I ordered said card on June 30,2022 and on July 5,2022 the app stated It shipped. Today is July 19,2022 and still no card. So I called this morning with a call back. I was told it could be shipped to me again and i asked so that it's not lost again can I go to a local Costco and I can pick it up, I was told yes and given the lost card info to transfer to a shop card that I can get same day. I went to my local Costco, who had to call and verify what I was saying was true. Even though i had all the information in a screen shot. My local Costco called costco.com to confirm and said that I was wrong no one ever said that to me and etc. I was on the phone at my local Costco with costco.com where they called me a liar and said that never happened and that Costco and costco.com are 2 different things and would not honor what was said to me by costco.com. 20 mins later and an email that was an error on them, I'm out $200 for 7 to 10 business days in which they had my money and would not spend the extra to get a tracking number with the post office which I was told that usps doesn't provide a tracking number, do we not all ship through the usps and get one? Well after said and done I pulling my Costco membership and wil not renew. I will not back a company who calls the customer a liar.

20 years a customer. Love the stores and the people. Not so much the on-line tv sales. Disappointed that the stores do not stock the top end Samsung TVs. Mostly mid range and bottom end. Tried to order a high end unit for in store pick-up and told not possible. Told I had to go on line.
Did so. Four weeks and no updates. No contact from their furniture delivery service. Fifth week get email about delivery from the service. Called the number. Several issues with getting item from their distribution center to their warehouse for delivery. Told to call back prior to Tuesday to check schedule again. Got COSTCO notice today that my would be sent back if I didn't call to schedule the delivery. I already did that and the service lady said "We Can't do my delivery for another week because they only work my neighborhood on Tuesday. "
FIVE WEEKS AND $1,300. Later, I have to call them to check the schedule.
NEVER EVER BUY A COSTCO TV ON LINE... Other retailers had in-stock availability and price Five weeks prior...///.