Costco

I want everyone to know that Costco has some of the best prices in town for people who have a membership it is worth it! I put Costco gas in all my vehicles! I stand by Costco!

Steven
FasTrac Moving

Costco continues to disappoint in so many ways. Years ago, we could count on finding quality gift items year around; now, a few at Christmas time. Popular items are continually being dropped that we could count on over the years. (latest - protective sheet covers AND a smaller selection of books - NO MORE ATK (America's Test Kitchen) books; how disappointing!

And, WHY would they discontinue "Triple Sec" which goes hand in hand with their decent supply of tequilas?... makes no sense.

Moreover, the 'treasure hunt' that Costco insists we need to embrace (to see everything), is anything but senior friendly. Now, I refuse to backtrack to look for an item that has been moved. I just skip the purchase.

Also, filling out the customer request forms has proven useless over the years. (After trying numerous times to get 'HR' detergents recognized as a popular item, it took FOUR years! Many friends also requested this item.) Now, as popular as 'Lite cat litter' is, - still unavailable at Costco. Why lug a 45 pound container when the 'Tidy Cat Lite' is available in 17 pounds?

Best thing about Costco is their return policy.

Just visited Costco and once again my experience with the cash out system was very annoying. Anyone notice that Unlike other large retailers, Costco's cash out register does not tell you your total until the end or you have to stop the cashier midway to ask what is your total. Secondly I was wondering why the cashier was racing to scan the items not allowing the customer to ensure that the price is the same as the one on the shelf. Well a few minutes later I got my answer as I was waiting on the line to check my receipt. Right there on the wall were names of cashiers and the amount of items they cashed every minute. It looks like the company promotes some sort of competition among them to see who could cash in a less amount of time. Not everyone is rich and has lots of money some of us have to carefully manage our finances so I would like the opportunity to view my total after every product is scan and not have the cashier rush through my groceries as if she was working on commission. Thank You. THIS IS RIDICULOUS...

I will never again use self-checkout. I have to show my picture ID before I get to the check out registers!. It's super annoying. I'll stand in line to use a real person from now on

I tried to order an LG dishwasher during their Memorial Day sale. After I placed it in my cart, it said the item was unavailable, try again later. It was getting close to midnight (end of the sale) so I placed a Samsung dishwasher in my cart. It also said the item was unavailable, try again later. Sale went off at midnight. I tried to order each of the items early the next morning... wow, they are available - for at least an additional $150, depending on the brand.
That day I went into my local Costco and they had me call the online part of Costco (brick and mortar and online are two separate Costco entities). I spoke with a lady and she said they would honor the sale price, usually customary for 30 days, but I would need my tracking number. As soon as I receive a tracking number, call in again. I specifically asked if I needed anything for when I call back. She said no.
You guessed it. I just called them back and they cannot honor the sale price. Supervisor also said they cannot. They said there is no proof that I was told that earlier.
Very disappointed. Brick and mortar employees seem to be awesome. The online part of Costco lied to me. Isn't it a very odd coincidence that two products weren't available at midnight, but were both available early the next morning.

Signed up for their membership with the promise of a $30 incentive gift card but surprise surprise, no gift card! Bunch a crooks that don't follow through on their promises!

As a Costco member I got quote for Auto insurance on Costco website and was redirected to Ameriprise, Effective date: 09/17/18,6 month policy $2,947.00 and was charged $616.40 on same day, few week later i received a letter stating that they reviewed my policy scheduled to expire on October 25,2018 due to driving history not meeting their guidelines, after that another letter came stating that there will be charge in the amount of $965.14 on 10/17/2018 for policy term 9/17/18 -3/17/19, then I got another letter stating: "You recently received a notice of pending cancellation of your policy. Please disregard that notice. Your policy will continue in force with no lapse in coverage.", So I called Ameriprise and asked them to cancel my policy because their new price is way to high and I've got a quote from other company and will switch to them. I called them on October 16 and asked to cancel policy next day, than I received notification that my Credit Card was billed by Ameriprise in the amount of $965.14, so I called Ameriprise again and asked about a charge, and their customer service rep told me that it's a valid charge, and they are not going to refund it, so I was disputing this and in the end they told me that they will refund me $290.63. So for one month of coverage they charged me $1,290.91
Shame on Costco for helping Ameriprise to SCAM their members!
Will never believe Costco again!

I'm writing because my TV broke I got the run-around for several days from the warranty company I wish Costco would come up with a better plan I spoke to several supervisors and one was very disrespectful to me and at the end of the day they did nothing about my TV yes they replaced my money but I have not seen it yet but I feel that I was treated unfairly and disgusted Costco is one of my favorite stores but the appliance company they have for warranty is disgusting this is not the first time I had a problem with them you should do investigation this company and come up with a better suggestion I plan on writing to the Better Business Bureau about this company and Costco

I ordered a 1400.00 sofa from costco. Shipping company lost it, it took hours of phone calls with the efw shipping and costco customer service. Costco never returned a call. I had them at least 6 times even after speaking to supervisors they would follow up and contact me. Not once! I kept having to call back. Finally they just shipped me a new one. Then 2 months later the original sofa shows up at my house. I can't keep something I did not pay for so I contact costco. They say they will pick it up. I get a call from the Efw original shipping company who lost it and gave me the run around in the first place tell me they would pick it up. Well, they never showed. Costco marked the sofa as return cancelled so I called costco. They would not tell me why they marked it cancelled. After being on the phone for another half hour, the associate told me costco will contact me with in a few days to make sure it gets picked up. Guess what? 6 days later no call. Nothing. EFW called again today and no apology, they just said they missed the date so they will shedule again. Really? It is now 4.5 months and I am still dealing with a sofa problem from costco. I am the customer. Shame on Costco, they should be ashamed!

I purchased a dishwasher on costco.com online. On Saturday, March 26, they were supposed to deliver it between 7 am and 11 am. I called around 10:30 am to verify they were still on schedule. The Costco employee provided the phone number for the appliance delivery company, GE, to me. I called GE delivery and their automated recording verified the delivery was on its way. However, after 11 am, the delivery had still not arrived, so I called again. This time the delivery recording stated that the driver was delayed but would still deliver and would phone me 30 minutes before delivery. At 11:30 am, noon, 1 pm, 2 pm, 3 pm, 4 pm, and 5 pm I received the same message. I drove in t my local Costco warehouse and spoke face to face with member services. He was unable to help me stating it was an issue with the 3rd party delivery company. They never delivered the dishwasher. Nobody from Costco ever called me to discuss. Now, 2 days later, on Monday, I just called Costco.com and they said they would reschedule the delivery with the same delivery company. They had no explanation for what happened and wanted me to risk wasting my day again, at no cost to them. So, I canceled the order. Please DO NOT purchase appliances from Costco and expect them to deliver as promised. Their recording will gaslight you and you will waste too much time waiting. They clearly don't care given the multiple reviews I just read ( and should have read earlier) describing a similar experience with their delivery service.

Recently, Crawford Services Inc. installed HVAC in my home in Fort Worth as they are authorized dealers of Costco. My faith on Costco prices vanished, when I found out that I paid atleast 3K more than the other HVAC installers.