Costco

The worst customer service ever, they treat customers as slaves, as if it is enough we are open today
No consideration or care even if you shop above $1000 still they are mean to you

I think of Costco as one of the best places to shop, including the warehouse, Costco.com, and their premier customer service. However, here is one thing that is not organized well. I bought two items together at Costco.com - a TV, and a TV mount, it was one order. Shortly after, I got 3 text messages from UPS like "Great news! Your shipment is on the way!" and "That's the day! Your Costco shipment is out for delivery with UPS". We waited all day, but only the TV mount was delivered. It turned out that TV was actually shipped with different carrier and the earliest delivery was like 2 weeks away, and way off from the promised delivery date at the time of order.
How were we supposed to know that there are different carriers, and that for TV we actually have to schedule delivery separately from that carrier? The UPS messaging was great, but it did not say that it is your TV mount coming, doesn't it sound like the whole thing? How difficult would it be for Costco to communicate this clearly to the customers? For example, split the order in separate orders if there are different carriers? Require carriers like Costco Logistics to proactively and clearly communicate to customers?

Costco claims to want to be customer friendly, but their self checkout stinks.
After you load your cart, then you have to unload your cart and then reload your cart.
Why?
Is no one at Costco smart enough to drive over to Sam's Club and see what the competition is doing better than them.
I have a membership at both but I no longer use Costco, at Sam's I load my cart one time, that's it, and I don't even go through a checkout lane, I use the scan and go on my phone. But if I did use the self checkout lane I still don't have to unload my cart,
THEY HAVE SCANNERS.

I purchased a costco rotisserie chicken on 1/13/2018; had it Home 1hr after purchase and immediately cut some shallow bites off for my 2-yr old and poured some juices into our family dogs dinner dish. Began to slice deep into the breast and saw GREEN! Made another deeper cut into the center of the chicken only to find a massive amount of blood and coagulated blood balls all throughout! I was absolutely disgusted with what I found inside that chicken. My daughter and dog were both ill the next day, both had the same symptoms of food poisoning. I sent the chicken to Pilgrim where it was tested and found positive for green muscle disease. Costco and Pilgrim claim that this is fine and that it wont make anyone sick. Complete lie! The Costco Claims representative laughed during our discussion. I am very lucky that my 2-yr old daughter has recovered. WARNING: CONSUME COSTCO PREPARED FOODS AT YOUR OWN PERIL! I have pictures & It was disgusting.

I purchased a television and scheduled for it to be delivered on my husband's birthday, was given a tracking number with detailed updates (or so I thought) and despite being given a delivery window and seeing "out for delivery," the television was never delivered. When I called Costco, they stated that the delivery office (CEVA) had closed and they had no way of communicating with the driver. I spoke to a supervisor by the name of Robert J who promised to follow up, but never did. I finally got a hold of a CEVA representative the following day... they informed me that they can only deliver the following Tuesday(which was 7 days AFTER their initial scheduled NO-SHOW! I was then given a delivery window for the following day and guess who NEVER showed up! Never again Costco; I don't care whether it was you or CEVA (which you claim has nothing to do with you, but is a 3rd party agent; that you contract with ;)

We order a range and microwave from Costco for our Florida condo. We are regular customers at Costco and use it all the time. We had a delivery date all set and last minute they canceled the delivery and rescheduled. In Florida they use a third party to install. We flew down to get order. They rescheduled a week later and my husband called installer to coordinate the installation. We thought this was all set. Nope! The appliances arrived with courteous delivery men. The installation never showed up. My husband called Costco to find out what was going on and he talked to the Resolution team. They assured him that our next installation date was confirmed. We were shocked to get a text from installers after they were closed moving the date once again! Since December 13 we have had two big boxes in our living room.This was the third attempt to get a date and they called to move it again. Finally we got someone to install that was reliable, but we paid a premium price. The resolution team the first time my husband talked to them it took 48 hours to reply to our immediate problem. We can't believe that Costco uses and has no leverage with Elite Installation solutions. No one in either company cared, so never again will we use either company for appliances.

DON'T ORDER FURNITURE FROM COSTCO!
Beyond disappointed! We ordered 2 leather couches and paid the additional $120 for the so-called "White Glove" delivery --- meaning items are unboxed, assembled, set up and all boxes and packaging hauled off. We received an email and a voicemail that our delivery time was between 5pm-7pm. At 1:00 in the after noon, they showed up at the house. Luckily my 18year old was home. He reminded the delivery guys that it was a "White Glove" delivery. Their response was, "Sorry, see ya!" What the heck Costco?!?! So, I have been on the phone, in and out of Hold for the past 5 hours. Each time I'm told someone is on their way to set it up. Well, it's Friday night at 7pm and we are the proud owners of 2 huge boxes filling our living room and nothing to sit on. You would think $2400 would be good for something! So beyond disappointed! DON'T ORDER FURNITURE from COSTCO! It's a disaster!

Terrible customer service. Door greeter is rude and has zero customer service skills. Will not return and will be getting a membership refund. Stay away from this place in St. Peters. Go to Sam's.