Leana H.

I purchased a television and scheduled for it to be delivered on my husband's birthday, was given a tracking number with detailed updates (or so I thought) and despite being given a delivery window and seeing "out for delivery," the television was never delivered. When I called Costco, they stated that the delivery office (CEVA) had closed and they had no way of communicating with the driver. I spoke to a supervisor by the name of Robert J who promised to follow up, but never did. I finally got a hold of a CEVA representative the following day... they informed me that they can only deliver the following Tuesday(which was 7 days AFTER their initial scheduled NO-SHOW! I was then given a delivery window for the following day and guess who NEVER showed up! Never again Costco; I don't care whether it was you or CEVA (which you claim has nothing to do with you, but is a 3rd party agent; that you contract with ;)