Roslyn F.

My experience with Costco.com has been limited, but I find myself not wanting to deal with them ever again. I ordered a winter coat on 11/17. On 11/22 they sent me a notice that it was shipped with a tracking number. However, each time I looked at the tracking there are no updates and its just the label has been made no package has been handed over or scanned by UPS. Here we are and its 12/3 and 9 business days (not counting weekends or thanksgiving. Seriously! So disgusted with the customer service I have received. I have waited an hour at least to talk to someone and they have been unhelpful. The first call he turned it over to another department and told me they would call within 24-48 hours. The second call I made because no one called me back I was then told that weekends doesn't count (in the 24-48hrs). Basically, I wont have my coat by the 6th and I desperately needed it. So disappointed with the lack of customer service provided by Costco.com. And disgusted that they billed my account on 11/22 and now 12 days later the coat is nowhere to be found? I would save yourself the headache and only buy directly in Costco stores. Their online warehouse, Customer Service, Etc. is a JOKE!