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costco.com
Massachusetts
2 reviews
0 helpful votes
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Have ordered numerous products over several years. Prices & selection are strong points. Deliveries have been good - within 24-48 hours of estimated delivery date.

Date of experience: December 7, 2017
New Jersey
2 reviews
1 helpful vote
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It's pricey membership got even more costly.Beef park fish are expensive.

Sams is much better value lower priced beef better fruit brand name appliances

Date of experience: August 22, 2023
Virginia
2 reviews
4 helpful votes
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It's just too busy. I have a full-time job and am unable to shop in the middle of the day. Their hours make is such that these isn't really an off time and therefore a miserable shopping experience.

Date of experience: March 5, 2016
Canada
1 review
0 helpful votes
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Rude Cashier
October 22, 2018

I rate Costco overall rating of 4 star except of a Cashier whose name is Trish who was rude and arrogant. It is recommended that she should review customer service ethics.

Date of experience: October 20, 2018
Kansas
7 reviews
3 helpful votes
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I love CostCo for many reasons, but mostly because of their amazing warranty on everything. I got a GREAT deal on CARPET through them, printed business checks & used them for travel - all great experiences. Love the food selection & awesome sampling on Saturdays allows to try before buy - another way to get us hooked!

Best thing is that ALL STAFF seem KNOWLEDGEABLE & ABLE TO HELP - have never had an employee say "I don't know..." because they usually do. This is a NO-HASSLE place.

Date of experience: March 30, 2015
Illinois
2 reviews
0 helpful votes
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I recently compared my monthly grocery bill between a couple of stores that I regularly shop at and Costco offers the most savings hands down. Even with the membership fee included.

Date of experience: October 31, 2019
Washington
1 review
2 helpful votes
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Took the day off, unloaded the fridge and freezer, moved heavy furniture etc. to accommodate easy access for refrigerator delivery. To my unpleasant surprise the delivery folks were unloading a refrigerator that we did not order. Apparently Costco loaded the wrong refrigerator in New Jersey for our delivery. Spent one and a half hours with Costco on the phone trying to straighten this out. No resolution other than to start over and order again. The supervisor was useless. Just repeated a prepared speech with lots of "have a fabulous day" and "it is my pleasure to assist you" thrown in for good measure. Compensation? The supervisor said they will not talk about it until after the refrigerator is delivered. The original person said possibly a $100 credit but no promises of anything. This is in no way compensation for a lost day of work etc.

Now to put everything back and do this all over again when the correct refrigerator arrives (hopefully). Really disappointed with Costco! I expected better.

Date of experience: June 1, 2018
Colorado
5 reviews
18 helpful votes
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Good but be careful
November 3, 2015

Costco has some excellent deals, but it is important to understand the prices and products you are shopping for or you'll spend more for them then if you shopped elsewhere.

Date of experience: November 3, 2015
Oregon
4 reviews
89 helpful votes
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Great!
December 24, 2015

The prices here are great. It's also super easy to return stuff and Costco has the cheapest gas in town! Just don't go on the weekend or it is packed.

Date of experience: December 24, 2015
Colorado
5 reviews
4 helpful votes
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Love this place
March 22, 2016

Excellent customer service! Hate to return things, but if I ever have to, they never bat an eye. We spend plenty there and nice to feel appreciated. Great quality also

Date of experience: March 21, 2016
Illinois
1 review
1 helpful vote
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2 day shipping
September 24, 2020

We tried the shipping program from Costco, all I can say is don't do it. Their two day shipping is now 7. If you're going to order on-line use Amazon.

Date of experience: September 24, 2020
Oregon
1 review
2 helpful votes
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Costco pays a firm to write false articles that are presented as fact to our leadership to make another dollar. Look up Buzzfeed, " This Public Relations Firm Has Been Secretly Placing Articles In Conservative Publications"
SHAME ON COSTCO executives to allow such crap so they can make another buck.
I am enjoying watching amazon take this company down. "What comes around...

Date of experience: April 4, 2018
Canada
8 reviews
17 helpful votes
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Costco is Costco!
February 26, 2017

Costco is just awesome! Customer service is top notch and products are high quality for the most part. Then if something is not up to par, they accept returns no issues! Just a great place!

Date of experience: February 25, 2017
Michigan
1 review
0 helpful votes
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No washer dryer but billed July 5 $1,377.99! First delivery team wouldn't take old dryer out and said 3 persons needed to carry it. Paid another person to disconnect it and one man hauled it out. Account charged
Next expected delivery date, July 11th. Not scheduled. July 25th brought washer/dryer, one stacked unit. Took old washer, which worked. Broke dryer and took it back saying new part would take 5- 7 business days, then they would fix it and Set up new delivery date.
Now no dryer and no refund! It is August 14th and "customer sevice" just tells me they will send a form with no information on when I'll get my refund. Citi card says I have to pay it or pay interest even if a refund comes in next billing cycle. No one will even tell me if a refund has been processed!
The store says they are separate from Costco.com and won't help either.

Date of experience: August 14, 2019
New York
2 reviews
2 helpful votes
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Bought a refrigerator on June 4th. No problem, smooth and easy purchase...
2 weeks later Innovel Logistics rang my doorbell and said "We noticed heavy damage to the box containing your fridge, so we took it out if the box and yes, it is damaged i the front pretty bad. You need to refuse delivery and irfwr another one". This was on my porch, not at their warehouse by the way. Why even bother coming... so on Tuesday 2 weeks later, Innovel Logistics delivers no 2 reacemenr fridge, and guess what, you guessed it, damaged AGAIN. Ok my porch... AGAIN... Hello Cotco, when can I get my third refrigerator, they say "another 2 or 3 weeks " I said hello Lowe's, can I get the exact same model? They said "yess sir, see you in 3 days"
Done, do not trust Innovel Logistics to delivery anything, unless it's a mattress.
By the way, I am dreaming of an ice cold beer out of a new refrigerator, and not out of a cooler, lime I have been doing for the last 4 weeks...

Date of experience: July 5, 2018
Illinois
3 reviews
4 helpful votes
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Love Costco
September 19, 2016

They have a great return policy. They have good quality products. Their sale people are friendly and hard working. This is the way stores should be! Kudos Costco!

Date of experience: September 18, 2016
Nebraska
1 review
3 helpful votes
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Online
August 22, 2019

Super sad. Six time place order every time they cancel without reason spend hours on the phone. Ask for cancel membership hope to get a refund. Never again

Date of experience: August 22, 2019
Canada
1 review
4 helpful votes
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Costco has the worst customer service I have ever experienced in my life. They constantly treat us like criminals and have on multiple occasions accused us of theft with no evidence on their part.

Date of experience: May 15, 2018
Alaska
5 reviews
6 helpful votes
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Great customer service
February 7, 2017

As if Costco isn't awesome enough already, now you can return things without receipts because they have your account to look up everything on. If only other companies were this on top of things.

Date of experience: February 7, 2017
Canada
1 review
1 helpful vote
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Not worth it
July 21, 2018

I purchased about 5-6 items and the total was 150$ and then and another thing is that I went to go checkout, and there was a problem I then had to wait about less then a minute. The cashier glared at me after I told her what the "wait" was. The other person who packages the grocerys was also talking behind my back when he spoke in a language he thought I did not know and said to the cashier " I think they don't have a card..." and said some other stuff that I didn't want to waste my time in, I could not believe that he actually said that! I then went to my car to unload my groceries and then realized that mu bread was all squished up because he decided to be rude and put my fairly heavy loaf and clothes on top of my bread and then my groceries were packed unorganizinlgy! I would give it no stars but that's not an option here on this website. Do not waste your money or your time here cause the people are mean and the prices here are CRAZY!

Date of experience: July 21, 2018

Overview

Costco has a rating of 2.5 stars from 1,515 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costco most frequently mention customer service, credit card and next day. Costco ranks 200th among Grocery sites.

service
301
value
260
shipping
194
returns
179
quality
223
+160