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costco.com
Michigan
2 reviews
35 helpful votes
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Wanted a refund on my membership that is a 100% guarantee and was denied. The staff walked away from me after harassing me to sign a form and called the cops.

Costco then tells my purchases to the police so that it stays in a police report that anyone can view now

Melissa Osgood decided to state to the cops that I was verbally abusing her at the Roseville Michigan store. The video recording does not have any verbal abuse

I was only trespassed for not signing a form. Melissa Osgood trespassed me for not signing a form

They denied me a tire warranty service after I got a screw in my tire.

Omar Nezami the guy who gloats they pay him so well he can flat out buy a Mercedes offers me $200. It's great to know they pay him so well but offer me petty change after using the cops as a weapon on me.

I only wonder if telling the police I was a Hispanic creating a disturbance was only to try and get a faster response. Really odd to have 6 cops to come so fast

IF YOU BUY GOLD HERE BEWARE AS THEY TOLD 2 GOVERNMENT AGENCIES THAT I DID

Date of experience: September 9, 2024
California
4 reviews
8 helpful votes
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In store is great
April 18, 2015

I shop there on a regular basis. The only problem I have with them is I go to buy a few things and walk out with half the store LOL Returns are a breeze, they didn't even haggle when I couldn't find my receipt

Date of experience: April 18, 2015
Oregon
1 review
0 helpful votes
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I ordered a dishwasher and scheduled a delivery date for June 29th. I received a notification that it would be delivered between 9 and 11. It didn't arrive. I called and waited on hold 1 hour and 11 minutes before being disconnected. I called back and waited on hold for another 1 hour and 48 minutes. They said they lost the dishwasher. They then found it and the delivery was rescheduled for July 1 between 9 and 11. I waited until 12:30 and tried to call. I waited 1 hour and 23 minutes and had to disconnect because I had to go somewhere. A few hours later Costco called and wanted to schedule delivery. I said what happened to the delivery today. He checked and called me back and said they didn't have room on the truck so they canceled the delivery. The gave me no notification. The delivery is now scheduled for Saturday. We will see what happened next. Extremely poor communication and dreadful customer service.

Date of experience: July 1, 2021
California
8 reviews
1 helpful vote
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My wife and I have been loyal Costco shoppers since Costco was once called Price Club.

Their selection of items is noteworthy and the quality is always there. The ONLY items that we don't purchase at Costco is their clothes, only because of sizing issues, but the clothes they sell are of good quality.

Date of experience: October 22, 2015
Washington
1 review
0 helpful votes
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5 Stars to The Ultra Slim Tower Fan Combo product. Very pleased with fan settings and functions, including the ability to set the hour timer. The Ultra SlimTower Fan Combo product has the ability to keep a room cool in three digit heat with freshcool air flow. It also has a function to rotate cool air around the entire room at a perfect temperature and control. This is a major plus to this product. So pleased with the product already suggesting this product to others. This product was received as a sample to review.

Date of experience: July 14, 2015
Nevada
1 review
1 helpful vote
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Have been to Costco in Summerlin Nevada twice during the current Covid crisis. My wife and I are amazed at the very careful planning and extraordinary service the entire store is doing. We are seniors, and have been members for several years. We are very thankful to you and especially the Summerlin Costco. We wish you all the best, and we hope you all are healthy during the crisis, and that you stay healthy. Our best wishes.
Leon and Judy Angel

Date of experience: March 26, 2020
Colorado
1 review
0 helpful votes
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Went to costco to buy random things and an Atv. Decided on a 43 inch. The sign said 43 inch samsung for $199. At the register it came up as $299. A worker came to the conclusion that the tv was put in a bag that needed filled. The price was "for a tv out of stock" So the display tv that I LOOKED AT and the TV DIRECTLY BELOW IT in a box was a samsung but the price for the tv was different? When explaining THEIR mistake with no compromise they said "yeah we're taking the sign down now". That's your mistake. It's not out of YOUR paycheck. Honor the mistake.

Date of experience: January 29, 2023
Massachusetts
1 review
0 helpful votes
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EasyOn Gutterguard
November 13, 2017

We purchased EasyOn Gutterguard... My husband and I installed on our gutters. It was very easy to install, directions were great! We have a rubber roof so we did have to make a bend like instructed to attach to fascia. It looks great... cant wait to see how they work. Didnt give 5 stars because we need to see how they work first.

Date of experience: November 13, 2017
Nevada
1 review
0 helpful votes
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$#*!ty customer service
October 10, 2022

I bought a tv. Tried to go to returns and was told to reach out to the concierge dept. Called the concierge dept and was on hold until I got hung up on. I used the chat to try to get help, was told concierge was only option. Instore couldn't help. Chat couldn't help. Concierge hung up on me. I'll just drop off the TV with my membership and and not ever buy anything from Costco ever again.

Date of experience: October 10, 2022
Utah
3 reviews
4 helpful votes
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2 Day Delivery Service
December 6, 2017

Its been three weeks now since I ordered from Costco 2-day delivery service. I received half my order but not the rest. Costco blames UPS, UPS blames Costco. Well I didnt order from UPS. Have been a Costco member for 20 years they can stick my membership.

Date of experience: December 6, 2017
Tennessee
1 review
0 helpful votes
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Why Costco when Sam's is available?
January 5, 2023

If you have a Sam's membership, get rid of Costco for several reasons - 1) Sam's is cheaper, 2) for the price of membership to Costco, you get FREE shipping at Sam's without needing a minimum purchase, and 3) Sam's has all the name brand products more so than Costco. This is my second year of membership at Costco but over 20 years with Sam's. I now regret ever going into a second year with Costco. I recommend not ever getting a Costco account if Sam's is available.

Date of experience: January 5, 2023
Virginia
1 review
2 helpful votes
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My husband went to Costco in Fredericksburg, Va. On Friday April 4th, morning. He was called on Friday evening at 5 pm to come back to Costco because his check wasn't filled out by the cashier. My husband informed the person calling that his check is always sent through register and he just signs it. He was told it wasn't done by the cashier and he needed to come back to the store. We live 33 miles away from Costco and my husband is immunocompromised. We went back to Costco and Saturday and he filled out the check. I asked couldn't this have been done some other way like charging the bill to our credit card. We were told that he had to come back and fill out the check. He went early so he can avoid crowds and less risk of exposure because of his health and then he ran the risk of being exposed again on Saturday. We all are dealing with something that we have never dealt with before so we need to think outside the box.

Date of experience: April 6, 2020
Canada
11 reviews
16 helpful votes
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One flaw
November 3, 2016

Of course the most important thing for us is the savings we realize shopping at Costco / the one flaw is that on occasion there will be an item that is a once only item never to be seen again - just like at the Dollar store / Dwight N.

Date of experience: November 3, 2016
California
2 reviews
1 helpful vote
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Amazing store
March 20, 2017

Always happy to shop at Costco!
Their service is out of this world!
Recommended. The store to many people.
Great for food, clothes, jewellery and household appliances.

Date of experience: March 19, 2017
Samuel P.
Indiana
96 reviews
307 helpful votes
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As someone on a restrictive diet, they literally never have anything I can actually eat in stock. Useless to pay for something when you can use it 0% of the time.

Date of experience: August 22, 2018
Canada
1 review
2 helpful votes
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Ordered desk from Costco to be delivered to my home. Although info said it was out for delivery last week- still not here and Costco has been no help with the tracking of this order.

Date of experience: January 12, 2021
Georgia
1 review
0 helpful votes
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Trying to oder luggage for Father's Day gift; keep getting "Invalid Credit Card Information"; same message with my VISA and my husband's, although different financial institutions; customer service guy insist that trouble is with card(s). He finally got it to go through, but now three days later, THEY EMAIL MY DAD, SAYING MY CARD WAS REJECTED! Telephone wait time +20 minutes. UGH!

Date of experience: June 14, 2017
Washington
11 reviews
21 helpful votes
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As any Costco customer knows, it's value, great employees, and a (usually) great shopping experience that keeps us coming back.
Besides the cheap hot dogs. :)

Date of experience: March 7, 2016
New York
1 review
1 helpful vote
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Noticed there are no Trump books offered or available and many Obama unsold in Costco warehouse. Guess they are part of those who do not favor equality?

Date of experience: December 19, 2022
Germany
3 reviews
2 helpful votes
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Pretty good
November 2, 2018

It's alright to get some random stuff when you don't really care much about the quality, but I think its only good for groceries and food, everything else has been somewhat disappointing.

Date of experience: October 31, 2018

Overview

Costco has a rating of 2.5 stars from 1,515 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costco most frequently mention customer service, credit card and next day. Costco ranks 200th among Grocery sites.

service
301
value
260
shipping
194
returns
179
quality
223
+160