Costco

Ordered a tv as a gift for parents on Nov 28th. My Costco credit card was billed on Dec 3rd. Dec 5 received confirmation delivery would be Dec 6th No show and no call from logistics. They rescheduled for 5 days later confirmed the night before and 9:00 am the next day received a text that they were unable to deliver call to reschedule. Called to find out what was going on was assured text was an error and tv was on truck would be delivered by end of day. Again no show. No call. Called logistics only to be told that earlier in the day logistics had reordered the tv at the same time they assured me it was on the truck! Was told TV would not be delivered any earlier than Dec 27th. Total runaround. Asked if I could have someone pick up the tv In a Costco club near my parents and was told no it's a separate entity. Extremely disappointed and angry. No tv for Christmas. My card was charged which I am disputing. Lies and more lies. No accountability.

I joined Costco last year couldn't get a membership card because their machine was broken. Went back a few weeks later, they still couldn't print the card. Apparently this store only has one or two people who do the cards and they weren't in. I was finally able to get a card today after a year, I wasn't very impressed with the service then went in to shop. Only picked up one item and brought it to a checkout to pay for it only to say that the line doesn't take cash, only credit. Sign says cash or credit. I was directed to another line. I put the item down and said "I'm done" and walked out of there throwing my card in the trash on the way out. I had an executive membership card. Biggest waste of $120.00 in my life. I will NEVER return there again!

For 3 days straight, I have been trying to get ahold of Costco CS online to check my online order that I placed 9 days ago. They originally processed my order/payment and then after a couple days my money went back into my account and they still haven't "re-processed" the order. All I wanted to know was why that happened and when they will process the order again. In 3 days I have called 7 times (all at separate times of the day). Each time the call says the same thing, "we are experiencing longer than normal wait times as the call volume is higher than normal" Each one of the 7 times I've called, I have been given the option to leave my phone number. I do and they indeed call back after a couple hours but when I answer, a male recording comes on and says, "we are experiencing problems with our phone, please try your call again later"! Absolutely TERRIBLE customer service, I hope I NEVER have to order online from Costco again! Buy it in store if you have the option!

The grief is not worth the savings. After paying $1,100.00 for a new set of tires they scheduled me for the 1st available appointment which was a week later. I was the 1st costumer and early the day of my appointment but still waited 2 hours, I was ok with that. The next day I went into the garage to find my back tire flat. I was able to get enough air in the tire to return to Cosco, however I was told by a very rude employee I would have to wait 2 hours to get in. Frustrated I took my car to a reputable. Tire repair shop and paid to have a valve stem that was not installed properly. THANKS COSCO!

While checking out at Costco representative stood so close to us looking in purses and wallets and notified us only Costco member could us there bank card to purchase items and stood there to ensure we wouldn't be able to purchase the items. We left after purchasing the items on the card and went to Sam's immediately after and had a 360 different experience and they had better prices, with more variety! We were greeted upon arrival and wasn't harassed at checkout. Save your money for Sam's!

We just joined yesterday, that afternoon after down loading the app, we noticed there was a special for military. So the next day going to spend $1500 for hearing aids for my wife. We stopped by the customer care center to inquire about being signed up as military, since I am a retired Army soldier. Only to be told that you could only do that the first day when you get your membership! When I ask why I wasn't told that when we joined, I was told they aren't allowed to do that! SO they want to be able to say they are military friendly. They do not want to actually give it to you! Sounds like a scam to me! How can I be expected to tell them to sign me up as military, if I don't know they have it!

I RENTED a car from Budget through Costco which was the worst experience on Budget behalf. I received a car with multiple issues which Budget refused to assist me with. I called Costco which stepped in and did a awesome job of making me fill like a valued customer.

I purchased online at Costco on September 13, the item was in stock with delivery time of 1-2 weeks per the website. So I sold my current unit to match the delivery timeline. After 3 weeks have past I called Costco for an ETA, the rep told me that I was backordered. I said there was no backorder mentioned when I purchased and I didn't even get a call or email notification from Costco. The rep said a handful of people didn't get a notification. So I don't have a washer and dryer now, have to drive to a friend's house to use their W&D. Also, the warranty that I bought has already started it's time on me and me without a Washer and Dryer. After delaying again my next estimated date is October 29. I have been with Sam's club for over 20 years and my first year with Costco, they drop the ball on me Big time!

My wife purchased an AMERICAN HERITAGE pool table from you. It is the worst pool table I've ever owned. The slate is NOT FLAT so the balls will go in different direction. Its been installed by the company that you referred her to and they cant level it due to the cheap slate. The fake wood on the bottom of it just fell and shattered WTF! Its not even real wood. But the over 3000 dollars we gave you was very real. The furniture that came with it is garbage as if you ordered it from CHINA. We will never do business with you again thanks for selling garbage and not doing anything about it. Whoever your buyer for pool tables is needs to be fired they are the dumbest humans so glad you will hire anyone

DON'T EVER BUY ANYTHING FROM COSTCO ONLINE! I purchase a bed set from Costco online, the set was over $1000. 00. The coordination of the delivery was awful. The first time I received an email on Sunday night saying they were going to deliver it on Monday sometime between 7 am and 5 pm. I work, who can take a day off without notice. I tried calling to reschedule and they never answered the phone. They would show up at random days and times at my house saying they were there to deliver. Finally I got a hold of the company and arranged for delivery. The night stand was busted. So now I have to spend an hour on the phone with "customer service" for them to tell me that I have to take one day off for the delivery of the new night stand and another day off for the pick up of the busted night stand. And for my inconvenience I need to once again pay someone to come and take the stuff upstairs because they will only deliver it to my door.

Just left the casco in illinois lake in the hills as I was walking in and Employee decided to harass me. Call me names and such. I brought it up to the manager. And all they want to do is talk to him. They would not even bring him out after he went to the breakroom. This is unacceptable. This man should lose his job for harassing me. His name is John Tumeijer He is an older gentleman and should know better and how to speak to a woman. I spent thousands of dollars here and to be treated like this is completely unacceptable unprofessional. And Costco is a terrible place for hiring someone like this. Today is December 11. This encounter happened between 5 PM and 5:10 PM. The employee started work at 5:30 PM.

I order a new Refrigerator on the 7 of November, they said delivery date could be on the 19 of November, ok the 19 came and went. Nothing yet. Than around the 23 of November they said it would be delivery on the 30 of November. Ok great. I get a email and text saying it would be delivery between 1:45 and 3:45 pm. Great so I took off a 1/2 a day off work.
They said I was going to get a call from the delivery people.
No call from no body. I called after 3:45 pm. Costco.com on line orders. The guy had no idea what happened.
Finily after almost an hour on hold he got back to me and still did not know what happened. Than he said we could reschedule for the 8 of December. Now I would have to take off an 1/2 off of work.
I think this is very un professional, and real suckkkkkkkssssss. And if I could give an - I would...

Do NOT buy appliances at Costco their delivery services is HORRIBLE! We spent 1,300.00 for the worst delivery experience. Late, no phone calls or delivery windows, took off work(2 days 1 for delivery and another to have them fix our dryer door) to have them tell us "we can't solve your issue. We will need to come pick up the dryer, then deliver again!" So I need to take 2 MORE days off!?!? No thanks! This delivery company has dozens of complaints on them WHY WOULD COSTCO STILL USE THEM!?! No help, answers, or any consideration from Costco either! Pretty much "you can have the SAME idiots pick it up OR use LG's warranty!" Thanks for nothing Costco.