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Heather D.

Contributor Level

Total Points
83

1 Review by Heather

  • Costco

12/2/17

For 3 days straight, I have been trying to get ahold of Costco CS online to check my online order that I placed 9 days ago. They originally processed my order/payment and then after a couple days my money went back into my account and they still haven't "re-processed" the order. All I wanted to know was why that happened and when they will process the order again. In 3 days I have called 7 times (all at separate times of the day). Each time the call says the same thing, "we are experiencing longer than normal wait times as the call volume is higher than normal" Each one of the 7 times I've called, I have been given the option to leave my phone number. I do and they indeed call back after a couple hours but when I answer, a male recording comes on and says, "we are experiencing problems with our phone, please try your call again later"! Absolutely TERRIBLE customer service, I hope I NEVER have to order online from Costco again! Buy it in store if you have the option!

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Heather Has Earned 3 Votes

Heather D.'s review of Costco earned 3 Very Helpful votes

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