penny p.

I just spent two hours between chat and on the phone with a manager for something that should have been quite simple. Costco.com and Costco are quite separate and therefore, their customer service suffers greatly (thus the 2.5 stars out of 5 on this site). I will shop at Sam's Club.com and Sam's club until this changes. Costco wanted to charge me $800 to ship laminate flooring. Sam's club has almost exact flooring and they offer the Click and Pull offer. I let them know that I just had surgery today and didn't want to have to run around to various clubs to pick up 60 boxes of flooring. They didn't even empathize... not that I wanted it but just as a courtesy.

Sam's club employees shop for you and everything is ready for pick-up and you can pay online or at the club. Costco... you will have to step up your game pretty quickly to keep up. Manager called back way after the allotted time and really offered nothing to help. I am all about good reviews and kudos to those that deserve and rarely write bad reviews but I expect more from Costco and Costco.com. I am off to shop at Sam's Club, contact me if your customer service improves.