Costco

Costco decided to cancel my refrigerator order after I waited over a month for it. They said I wasn't responsive. They called me one time and asked if this number is the best to reach me on for when the truck was on the way. I said yes this is the best number. A week later the order is cancelled. The product is now out of stock. The customer "service" agent said there is nothing they can do. I asked for a substitute that is in stock and was again told they cant help me. No offer of a gift card for wasting my time, nothing. So annoying.

Ordered a freezer online. The receipt said it would come on Friday. I stayed home from work Friday and it didn't come. I called and they said sorry it is actually coming Tuesday. Tuesday came around and it didn't show up. I called and they said they don't know where my order is. No one at the store can help me with online purchases. Called the online numbers and they tell me just to try back the next day they don't know what is going on. The website claimed 3 day delivery that is lie. The website promised communication the day before the scheduled arrival date. That is a lie. Never again Costco.

With the exception of the demo individuals: clerks and the majority of those working on the floor employees are exceedingly impolite, unfriendly. Most employees working the floor are ignorant as to the locations of various products probably due to the fact that locations are moved consistently (for some stupid reason/—- extremely annoying. Prices are climbing horrendously but most products especially Kirkland brand is superior. Unfriendly people is biggest complaint

We have been customer's for many, many years. I have to say. The quality of food and clothes went down hill. We spend anywhere from 400.00 to a 1000.00 dollars every time we go. Thats because we live in Payson. So if something is spoilt or not good, we can't just go in the car and return it. Since the closesd store is in Mesa. So we stuck having to throw it out if it is food. And that happens alot. Costco used to take pride in quality. Now no more. We purchased coconut butterfly shrimp. You would think, the shrimp should be bigger the average. Little shrimp with lots of batter and coconut. A shame if you ask me. Specially sine they cost enough. I'm going to try Sam's club next. Very disappointed

Cost-Co is good to have. Going to Cost-Co is like and adventure. Depending on the season will depend on what you will experience. They have food sample tasting, which is a great idea, tasting something before you buy it. They have traveling shows from art work to jewelry to furniture. You name it they sell it! I buy a lot of dry goods from them, which store well. I have been a member for many years and plan to keep it that way.

I received annual rewards certificates annually. These rewards are earned when using my Costco CITI Visa. I cannot credit the earnings to my credit card balance. I have to go to Costco Customer Service to get my certificate. I have to use the certificate for purchases at Costco. I have a number of other issues with my membership, but this particular idiocy may be the final reason for ending my membership.

I've never written a review before but I'm so annoyed I decided to... I used Costco online for same day delivery and was happy to pay a premium service and delivery fee (I even happily tipped the driver). HOWEVER this month I noticed a recurrent credit card charge for "Costco Instacart" on my bill. When I spoke to a Costco customer service rep they basically said "we have no idea and you need to speak with Instacart." I've never used instacart and didn't even know what it was, save for the fact that Costco partners with them for deliveries. Now I have to work with their customer service department to try and solve this recurrent charge. Costco shouldn't be partnering with an organization if they are unable to assist THEIR customers and I think it's shady that this charge came up. I'm pretty savvy to such things aka signing up for VIP memberships etc. and did nothing but place a one time order.

So after over a year membership at Costco I rang up my cart and went to check out and for some reason a mainstream store does not accept mastercard? Never mind being embarrassed I'm about to cancel my Costco membership membership over this s*** I had no idea they didn't except MasterCard I mean what kind of large retail outlet would not accept a worldwide card? Either way f*** that embarrassment I'm over Costco

I love going to my local Costco because every time I am looking for something or need an associate, they are always extremely helpful. They always can point out deals if I forgot my flyer or cant get service enough to pull it up on my phone. Diapers - BUY DIAPERS HERE. Seriously, 180 diapers in size 5 is only $42. That right there was enough to get my membership.

We went at regent Costco at first time and spent $120 for membership. My husband was lookin a size in liner pants and we asked a lady to check the size if it is available, she checked and said they are out of stock in that size. At that time a mail employee came even we did not ask for his help and said my husband you don't listen we don't have that item, my husband did not reply him and at the moment he turned and start walk, that guy say f…… people. Seriously is this service we are paying $120 for membership. So we went to costumer service and cancelled our membership and complained about that guy. I am not sure if the management take any appropriate action about him. But we will never ever go to at this location Costco again. I upload a picture of that employ as well. I do not know name.

Just a few days after I purchased a patio furniture set from Costco Online for $2,499, I found out that my local Costco store is selling the exact same set for $500 LESS than what I paid online. That's 20% less.
Neither the store nor the Costco online help desk would do anything about it. They told me that the online store will not match store prices! Be aware that store prices DO NOT match online prices for the exact same items! In my case online prices were substantially higher, and the company will not do anything about it. What a rip off!

I was logged in and shopping at costco.com and wanted to check out their jackets in menswear, but, to get the price on the jacket, they wanted me to key in the membership number IN ADDITION to the log-in and password. WHY? It's a double log-in system that is just garbage, and for what? To get a price because I wanted to SHOP on their site and possibly SPEND money? You know what the effect was? I abandoned my cart with the items I already had in there. What kind of harebrained, way-to-turn-you-off shopping system is that? Which marketing genius thought that was a good idea for costco members?

Cell phone bought two days ago and have 90 days to retuen but now on sale and they will not adjust over the phone. I need to drive to the warehouse 1.5 hours away to get the adjustment. Yet I could buy another online at sale price and return this one at full price within 90 days. Makes no sense.

Never buy a major appliance from Costco. They claim to provide a two year warranty on major appliances but it does not exist. My LG fridge died a year and a half after purchase. I spent hours on hold and on the phone with LG and Costco and after almost a month I gave up and bought a new GE fridge since. My family went almost a full month without a fridge so two days before XMAS I went to a local appliance company and got a new fridge for $3500 plus. I am a long time customer of Costco. I am so disappointed in them.

I went to Costco yesterday to become a member and was treated abominably! I was shocked. First of all the customer service woman eavesdropped on our conversation and made us show two forms of ID because she heard us talking about addresses. When we produced the ID's she was mad because she wanted to turn us down. She proceeded to try to sell us a membership that was double the price, we told her we didn't want that one and she said that we have to listen to her 20 minute speech about it anyway or we couldn't join. We said forget it and she said "okay bye" and we left. I wonder how many other people didn't join because of her. I still want to be a member but don't want to put up with abuse. This is the Costco in Wharton NJ she is an older woman with blonde hair. I wish I had gotten her name. Any way if you want to join Costco in Wharton, wait for another rep - don't be run off by this woman.

They where supposed to do a delivery for Sears, they came up the door and did measurements they say it doesn't fit and they wont take off the door, in the meantime they will go back to the truck and check the measurements of the new fridge, in the meantime i took of the door and was waiting for them to come back, and... I'm still waiting,,,,, they just fled the scene and left me without the fridge which I'm waiting already 2 months and without a door on the house.