Costco

I waited for 2 hours on the phone for customer service and finally hung up. I then tried Costco chat and waited 30 minutes. I got an answer to one of my questions about an order I placed and sent another question to Stephanie T. I didn't receive a reply to my second question and waited. The next reply to me was that she was disconnecting. I love Costco products but your customer service has gone down the toilet. I can now put you on the same level as Cablevision. I thought they were the worst, but you are right up there with them.

I bought a whirlpool refrigerator in 2022 and I stop working and I have still lost food twice
I didn't report it the first time since he continued working the next day, today I lost my food again and the refrigerator failed again
I called customer service today and they told me that I should contact Whirlpool and that they would send me a technician, isn't it fair that being new they come out in bad condition and Costco sends me Whirlpool? I bought it at costco...it came out defective from the factory and they should give me the credit to buy a new one, it's not fair to repair something new that I pay them in cash
Very disappointed with your company, I hope for a prompt solution.
I've been with you for 10 years and you don't help me?

It is absolutely not worse to pay Costco membership
It is absolutely not worse to pay $60 a year or more for Costco membership.
You dont need to be smart to figure it out but somehow it blows my mind to see so many naive people staying in long lines to check out or the same people who always have to look to even park their cars.
The most ridiculous is that Costco has such a low choices of products and most of them Are Not cheaper than in stores like: Walmart, where you have 100 times more choices of stuff and often cheaper stuff and food, Wincos, who has way more choices of food is also cheaper overall than Costco. Even Fred Meyer has quite comparable prices with way more choices of stuff and food... plus none of these stores requires pay for membership and none of them have so much waiting in lines and problem even park your car.

Bought two garage doors from The Door Company through Costco Co. Oshawa Ontario. After one season one of my doors is rusting from inside and seeping through the folds in the door. Called Jerry Ross about the door, he came and took pictures and said would get back to me. He got back said they couldn't do anything for me. Can't believe they don't stand behind their product. Trusted them through Costco and my four neighbors had doors done to. Single woman. Betty Fraser

Had a Gazebo that was supposed to be delivered on Wednesday between 8 and 12. They never showed up. Got a phone call late that afternoon that they will be there the next day. Next day came and they called and said it was to heavy for them to deliver and will have to figure something out. I called Costco and they got them to deliver next day. Got a phone call and they said they would be here between 12 and 4 on Friday with two people. Next day got a phone call they would be here between 2 and 5. Waited and got another phone call and said it would be between 3 and 6. They never showed up until 6:20. Took three days of Vacation for this idiotic company that when they came for the delivery it was a young guy and old and the young guy got it off pretty much buy himself. Stay away from CEVA LOgistics. I can't get my 3 days of vacation back!

Cashier was rude upon entering line for checkout. Placed my card in the product divider, like I have for the last 13yrs as a member, and was barked at to "pick it up, I won't touch it!" Obviously, I was unaware of their change of protocol, so I placed it against the glass for him to scan. Apparently, I wasn't "smiling" to his satisfaction, called a supervisor and stated I had attitude. I spoke with the supervisor and explained my confusion for their updated check out procedures. He agreed not everyone was aware and it is not posted and therefore apologized. As I walked away, I could hear the cashier stating to the next customer about my "attitude." I guess because his supervisor didn't side with him, he got an ATTITUDE! I'll make a point to go out of my way to shop at Sams Club now!

It started off very bad when my tire went flat a on highway 410. I had to drive almost a half mile to get off the highway to safely change the flat. After I changed the tire I drove to Puyallup tire center and they quickly replaced the damaged tire, rotated the tires at my request. Since the tire was almost new they did not charge me anything. The attitude of all of the everyone in that tire center was so great. They also put the spare and jack back in the trunk were it belonged, Thanks Costco for the great service.
Bob

Bought a Sony TV and having issues, Sony no help. Looking for Costco to step up and make exception and allow me to simply exchange since same TV still available online. No go,,, Costco refuses. I have spent 10s of thousands in online orders at Costco in the last few years, and that does NOT include my warehouse grocery shopping! I have never asked for anything and the one time I ask Costco to step up and help me as a solid customer, they fail big time. I am done. I will continue to buy some grocery items as required, but never ever buying any big ticket items from Costco online again. I will go to Best Buy or other retailers.

I ordered a laptop computer for delivery to my home address.
I ordered a laptop computer for delivery to my home address as I was traveling and needed this laptop.
Costco somehow shipped the Laptop to the warehouse (Davie) and not to my home address. It was a Costco error as my order online clearly stated my name and home address as the shipping address. This was extremely frustrating since this was the second miss-delivery in 4 months as back in February/March they miss-delivered as promised. In addition, as a customer and all the frustration for not having my laptop as expected, their customer service help show no compassion.

Date of experience: June 05,2023

Costco should have a single senior rate at half the cost as families. As a single senior 82 years of age I don't buy much at Costco because admission is too high for the small amount of product I would buy.

My wife had the flu, I went to purchase items for her. Spend 1 hour and a half getting everything she needed, went up to the counter to pay and some employees were checking peoples memberships. I had her membership card and her credit card. They asked me for ID. I gave them her card and my license. They told me I am not a member and had to sign up. Was going to purchase over 200.00 worth of stuff. I had my wife on the phone at the same time, she could not go to the store and showed them her phone call. They rejected me and I was so embarrassed. We will cancel your damn Costo card and go to BJ's only. Merry Christmas and thanks for Mt waste of time. Hope you go under.