Den M.

I have been satisfied overall but recently had a worrisome experience. We refused a delivery due to outside damage of the container for a chair. I called 4 weeks later and the first question was had we requestd a refund. Seems like no refund is processed unless requested. I know some people never check bills or do not follow up on returns,. This policy could mean millions in clear revenue for Costco. Come on! If you have a return you know which order. Process the refund!

Cell phone bought two days ago and have 90 days to retuen but now on sale and they will not adjust over the phone. I need to drive to the warehouse 1.5 hours away to get the adjustment. Yet I could buy another online at sale price and return this one at full price within 90 days. Makes no sense.

I signed up for free trial but they insist on 29.99 PayPal so I gave them info and was charged. I cancelled and no refund forthcoming so I called and am getting a refund but was told the refund is never automatic. That is called fraud.

Went to a store in Hemet, CA and was told the plan came with a free phone, x minutes, x texts and unlimited data including tethering (10GB actually). Fine, pay the money, get it all organized. Get out of the store and try tethering in the car. No way. Call help and am told tethering unlimited hasn't been allowed for a long time. Sales person lied and manager reassured me also. Went straight back to the store and was told(20+ minutes after leaving) that they cannot give me my money back and cancel because $'s were paid for air time, not for the phone. Pure deception. I got it back through my card company.

Ordered online for pickup and found I must pick up on black friday. Get to the store and find I must get in line with the store shoppers. A 4 hour line according to people near the front AND I heard a pickup conversation... after 3 hours in line the order hadn't been picked and wasn't going to be complete!

I have been quite happy with the product and the service from Amazon.com. Just double check pricing as it may not always be the best price available at their site.

I have been very satisfied with service and products but I would caution to be careful with 3rd party sellers on Walmart. I am comfortable with products on Walmart.com that are backed by Walmart.

I have received some decent product but it's about 50/50 bad/good and if it's bad there appears to be zero customer service. So if it's 50/50 I realize now i am effectively paying twice the price since I scrap half