CookStore

Ordered 3 items in early October, none of which were marked as out of stock when I ordered them. Nothing has been shipped yet. Reached out to them multiple times and they have never been able to tell me when my items will ship, as one item is apparently backordered. When I asked them to send me the items in stock and the backordered item when it arrived they tried to get me to instead get something else (not even the same tool) one for $20+ more (with me paying the difference) and the other a total piece of garbage. When I declined and again asked them to send the in stock items immediately and the backordered item when it arrives they cancelled the backordered item from my order - without asking.

I had ordered that item for someone else and now 2 months later I am back to square one and if I want something similar I am going to be stuck paying exorbitant shipping or buying stuff I don't need to get free shipping.

Absolutely useless site - misleading about the state of their stock, zero proactive communication about orders, avoid at all costs.

Brutal - same experience as everybody else... original order from two months ago. They tried to cancel part of it a month ago and I said I'd wait - don't cancel anything. Now it's been two months and it taking too long for the "backordered" items to come in, so I asked for a cancellation today. Their response is that unfortunately since part of the order has been sent to shipping, I can't cancel it. That is BS - suddenly, after two months of nothing, the order happens to be at shipping at the exact same time I ask for a cancellation? They have no way to contact them other than working through their email system. They seem to have only two employees (Chloe M and somebody else). If I check my order online right now, it still says "Processing" and that the items are backordered. Yet, if I search for those same items on their website, they're all listed as available, but part of my order is somehow at "shipping" according to Chloe M who won't cancel and refund me. Do yourself a favor and don't even consider shopping with these folks. Even if something costs twice as much from somebody else, it's worth it.

DO NOT SHOP WITH THESE CON ARTISTS!
I ordered with plenty of time for Christmas only to be told a week out that I had cancelled my order (I did not) and that I had been refunded (I had not).
Being so close to Christmas I went and re bought the items elsewhere. When I wrote about my refund they said that was a duplicate (?) and that my order was waiting on something to ship.
I asked to simply cancel my order but they replied I couldn't because it was already shipped. What a load of BS.
I will have to try and return the item is they ever show up at all.
DO NOT SHOP WITH THESE CON ARTISTS

I think you should not be taking customers money before items are shipped. Not sure how you stay in business.

Funny how only good reviews show up on your site.

D Kloetstra

I did a $355.00 order for 5 Thermal Bunn carafes and was told almost 2 weeks later there would be a $190 extra shipping fee. The only caveats they mention on their site are items over 30lbs or in remote locations will be extra freight. The order was to Vancouver BC. Not remote. Then I chatted and emailed asking if the order was over 30lbs could they put them in separate boxes. They said yes, no problem. Or I could order each one separately and it should come I thought also. So they had no excuse but to tell me the manufacturer has shipping costs which means they don't stock it but just order from the manufacturer and have them send it. They don't mention that either in their shipping explanation. And there was no mention that there was no free shipping when purchasing My invoice said "Free Shipping" - https://www.cookstore.ca/pages/shipping-policy

Also their "Expert Help" phone line doesn't even have an option to talk to anyone. It tells you to email. I had it refunded.

They need to update their "Free Shipping" information. Waste of my time.

I thoroughly regret placing an order with this company and wish I had seen these reviews instead of the perfect reviews on their own website. As others have mentioned here, they took my money and waited weeks to hear back. After ordering the product, the next day April 3, I reached out to cancel but they said it has shipped and it wasn't possible. Weeks pass and many emails exchanged and I'm told they'll get me a tracking number shortly'. This is to buy time each time. Eventually I'm told the item I didn't want isn't even available and they offer another item. I agree. More time passes between exchanges though I ask for confirmation. I follow up on April 21 and I'm told they're checking on it. April 23 I get a shipment notification of the item I was told was out of stock and agreed to change to a different product. Ridiculous process, constant delays and lies to buy time and uncertain of the product is actually coming bc the tracking number isn't valid at this time. I will fight this and hope people learn that they are the worst!

IF you are reading this, I hope you are doing your research prior to purchasing, and not after!

Even if the site looks amazing, very professional and shows such a diversity of quality products at a decent price, COOKSTORE.CA is a scam! BEWARE!

The ordering process is regular, they grab your money and confirm the purchase by email and claim they will send you a follow up email to tell you when the product will be shipped.

As you can imagine, the shipping confirmation will never come. Have fun calling the 1-800 number as you have 2 choices that ends up nowhere:
CHOICE 1: they tell you contact customer service through email... which is useless because they dont reply
CHOICE 2: talk to a representative for further info on products... which will leave you waiting for 15 minutes until you get the choice prompt back, select again and wait for another 15 min to finally get a message that they are experiencing technical difficulties, try your luck later.

Check BBB, they have tons of complaints on their backs. Seems like the only place where they actually answer.

I made an order on Nov 12th, got an email confirming my order and the charge was taken on my card. It took them almost two weeks to give me any other sign of life, and only after I emailed them first, asking them what was up. It's at that moment that they told me one of the items I ordered was unavailable. I agreed to an item swap, and was told that my order was in shipping and that I would get a shipping confirmation soon. That was about 3 business days ago.

I ordered from a Canadian company, to encourage the economy and because I didn't want to deal with international shipping times. I've ordered from China since then and even that has already made it here. I even checked to make sure they weren't in BC where the floods are happening. I live 5 hours from their headquarters.

This is unacceptable. Even if they were to ship today, which they clearly won't, it would have taken a minimum of 3 weeks to reach me. After reading other reviews here, they clearly don't have an inventory here, and sell items they don't have on hands. I will be contacting my credit card company soon.

I had a similar discontinued item issue with a pet company from Alberta this year, and not only did they reach out to me within 24 hours to apologize and work things out, I got my items really quickly. Also, most companies now only charge once the items have shipped to avoid supply frustrations. Take note, Cookstore.

I hope you still have a chance to keep your hard-working money. They did send me an email and said sorry but asked me to give them a good review. It is a joke.
Zhi Feng

I placed an order in December 2020- delay after delay/months for parts of the order to ship. Then, when i finally got some of the items, some were smashed and months later, no replacements. After 4 months, I finally got a refund for the damaged items. The icing on the cake was that I bought a creamer and sugar bowl. They informed me that the creamer was cancelled by the manufacturer but would not cancel/refund the sugar bowl. Even if they were giving me items for FREE- I WOULD NEVER DEAL WITH THIS STORE AGAIN.

I filled out the right address and they filled my order with another address. After contacting them I got this email. The service is the worst. I will never buy here again.

3 months and still no product. They stopped answering my emails and will not help over the phone. They take your money upfront and then will not refund.

I've placed, over the last year, 3 orders on Cookstore.

The good:
Everything that I ordered was received and was exactly as advertised on their website.
All orders received were in original boxes by manufacturers and well packaged, so that there was no damage in shipment

The very good:
I wanted to change the credit card number used for my order, and received a response back from the company within 24 hours.
I also noticed an item on one of my orders, that had not been delivered, had a price drop on their website. I contacted Cookstore and they honoured that price drop even though I had ordered it at a higher price.

The not so good:
On one order of the three, one item was backordered (a knife sharpener), even though the website said it was in-stock. The entire order was held up, but on contact with Cookstore they sent out all items immediately, and later shipped the knife sharpener when it came in-stock.

Delivery times are not amazon like (1-3 days), more like 7 to 10 days. Perhaps a trade-off you make in getting to choose from a wide variety of quality products at decent prices.

All in all, I'm a satisfied customer.