CookStore

I placed this order on May 13th, and was charged to my cc on May 17th for the order.
Even though my cc had already been charged, for some reason there was concern over my credit card details, a ticket was opened to confirm specific details about the credit card. After promptly replying to the ticket with all the necessary information, I received several calls from customer service to re-confirm my credit card details, again even though my credit card had been charged nearly a week prior to the initial ticket. I have never had this issue with any other online retailer, where I am being asked to confirm my phone number and address from the retailer.

Subsequent to providing all the information required, I was told that a customer service representative would be in-touch to confirm the status of the order and that it would ship shortly after. Over a week and a half has passed since this time, and it has been radio silent. I reached out to customer service multiple times, after which they responded on June 1st that your order has been shipped. Since then it has been almost a month and I still have no work of when I am going to receive my shipment, they have sent me multiple tracking numbers, every day they are updated to state the product will arrive today however it never arrives. I spent over $1,000 on one order and have never faced such terrible customer service. I am left questioning why I didn't purchase directly from the supplier, given that their price point was the exact same. I would never recommend anyone to purchase anything from here.

DO NOT ORDER FROM COOK STORE NOTHING IN STOCK

Ordered a $3500 Jura S8 from them they told me IN STOCK waited a few days was told we are out of stock for 4 WEEKS, They just want to hold your money for as long as possible!

Don't order from them unless you want to wait months...

This is the worst store ever! Do not EVER, and I mean NEVER, buy from this crappy store. It's called cook store but they should really change their name to Crook Store. I ordered a pot and they didn't deliver it. What a scam! I tried calling and emailing them but no one picked up the phone and they didn't reply to the emails. Once they did pick it up and they said it would be delivered soon. SOON?! IT'S BEEN MONTHS! GET YOUR MATH RIGHT! Do not EVER buy anything from this store. The customer comments are all fake. This store is an absolute scam and a lie. The picture of their store isn't even theirs! They just photocopied it and added their logo to the picture. The location of the store is 6000 Rhodes Dr. The REAL store on that street isn't a cooking store. They don't even have a shop! How can anyone believe this thing?
I wrote a bad review on the website and the next day my review was gone! I wrote another one and it disapeared! They only keep the positive comments which are absolute fakes. Never believe this store. NEVER!

I ordered a slow cooker in October, by December still did not receive it. I have emailed 5 times, tried calling with no success to talk to a person. They charged me and I have no item and no response... NEVER DEAL WITH THIS COMPANY! I have never had this terrible experience EVER
Annette

Ordered a vac master august 10/20. It's now Sept 10/20. Still don't have it. You can't believe a word they say. Furthermore, they won't answer the phone. It's got a bull message excuse for covid to fill out a ticket/email on their site. Says 4 hours tops to get a reply... 8 days later you get a bogus email back it's on it's way. Never answer the question put to them at all. Then ya gotta do it all over again. After 4... 5 tickets, I finally put in a request for a phone call, I did get a call within an hour... after it was labeled for fedex.
The waiting wasn't the problem, the problem is not giving you proper updates after ya laid out $1900 and nobody is answering you.
So in the phone call I said I think I deserve some kind of discount or discount card, she said she'd see what she could do. Seeing it's 2 months later. Haven't seen a thing in my email, I'm sure she was just getting me off the phone. Last time I buy from "the cook store.com". Also tried to get a refund, no way there we're giving me my money back. Shop elsewhere and save your sanity. Phil Watson Thunder Bay Ontario

It took awhile for our espresso machine to arrive - due to covid-19 - but the emails every 2-3 weeks to update me on the status and remind me that I hadn't been forgotten were very helpful and relieved me of any stress/consternation I might have been feeling from the delay. The emails also had a very empathetic voice which I felt struck the right tone. When I received an automated reply email after the item had not been received offering to help me find an alternative or refund I replied and eventually spoke to a representative that was really helpful and let me know that I could continue to wait on the machine I had ordered(that being my preference) as Cook Store was expecting it to arrive to them in 1-2 weeks. I felt that was very helpful, my corresponding with the customer service rep. All in all I enjoyed the little touches in the correspondences I received from your team. The assurances sent to me that I hadn't been forgotten kept me feeling in the loop.

All together a good experience so I will shop there again.

I had previously ordered an item pre-Covid with no issues so I felt comfortable ordering again from Cookstore.ca. This time I ordered and was charged for a product which stated it usually ships in 7 to 14 days. I wasn't notified of shipping after 14 days so I contacted them and was informed the product was not scheduled to be in stock for 2 more months. Against my better judgement, I decided to wait as they assured me they would ship it once in stock. Two months later and no word from them. Cookstore.ca contact number leads to a recording instructing to email them. No response from them after 3 emails over 9 days. Now my product on their website is listed as "out of stock". This appears to be a crooked business. They either forgot about my order or intentionally sold out new stock during black Friday period knowing they had my money in their back pocket. I am working with MasterCard on a chargeback. Mastercard has been helpful. Cookstore.ca have had my money for 3 months and still won't respond to my legitimate emails that are trying to determine what's going on? Buyers beware. I no longer recommend this business.

I ordered 2 Scanpans from them. Both were over $100 each. When I received the sautee pan, there was a dent on the edge and I took a photo and contacted them immediately asking for a replacement. Instead of immediately sending me a pre-paid label to return the product, they offered me $10 to keep the product. The product was $110, and they only offer me $10 to keep a product where the integrity of the non stock coating has been compromised. What a joke. I told them I do not wish to keep a damaged pan. It took 3 more emails to finally get the prepaid label after 2 weeks! I immediately shipped the product back. They received it on Nov 1st. On Nov 25, I still did not receive the refund. I emailed to follow up and then suddenly the refund was processed. I was horrified to see they deducted part of the $10 discount that was applied to the order. Seeing as the other item I kept was over $130, it more than qualified for the $10 to be used on its own. You would think that when they ship a damaged product, they would offer a discount code as a gesture of goodwill for future purchases to compensate for the inconvenience caused. Nope, not with the cookstore. Instead they make the situation worse by deducting part of the discount from my refund. I am LIVID. I will never purchase from them again. If I were you I'd stay away as well. There are many other online retailers that sell the same products, do not waste your time purchasing from the cookstore.ca

My story will probably be taken down but. Purchased Baratza Encore Model 485 Conical Burr grinder
After finding out my Breville grinder's burr was not a replacement part and perhaps needed replacing.
Good review on Baratza so thought I would shop Amazon. Then thought maybe try and find a Canadian
Supplier and ended up at Cooks. Great service on the order and delivery side BUT when I compared
Performance between my old Breville and Encore I found the following. Barazata is noisy, takes
2-3 times longer to grind same 18 gms of beans, always a mess to clean up underneath the coffee grind cup
And if you change grind settings you will need to grind small amount of beans as throw away to flush
Machine from previous grind setting. The Baratza does a better grind for the espresso crowd but I
Am not a espresso guy. Pour over grind settings on both machines were very comparable.
Made two cups with Encore then knew it was not what I expected. Me bad.
Yes I should have read the return policy but how would you know if the Encore was for you before
Trying it out? It seems like buying a car before a test drive. This would have gone back if purchased
From Amazon. If you want to be in the Amazon game return policies should be an important review
Consideration. Lesson learned. Caveat emptor.

Over 100 days and no product. Turns out they don't carry the product. Someone else does. Took a e-mail to BBB to finally get a refund. Terrible company.

Iought a toaster because they said it was in stock and would ship asap. I find out a month later they have no stock... not for 3 more months. They did not share this with me.