CookStore

I ordered my items May 7/20, I still have not received them (June 23/20). First it was back ordered but they would ship it out as soon as the received it. Then it was at the shipping department and I would be receiving my tracking info within one business day (that was June 9/20). On June 11/20 apparently they reached out to the shipping department with no answer, June 15/20 still nothing (all contact has been initiated by me) and apparently even though I hadn't asked to yet they felt the need to inform me that they cannot cancel my order. June 16 & 18 I contacted still no answer other than they reached out to the shipping department. On the 19th I opened another ticket and they closed it without a reply. Did I mention tickets are the only way you can get in touch with this company, you call their number and get an automated response, if you wait through the response it actually rings but no one ever picks up. You can leave a message but no one ever returns your call (I tried 3 times). Do not buy from this company, they lead you to believe all items are in stock when they are not and they will not tell you they are back ordered unless you contact them. It has been almost 2 months since I placed my order and I have given up. I have contacted my credit card company and requested a reversal of the transaction as I have not received my item yet.

Cook Store did return my money from an Order they could not fill. It took awhile but Cook Store did follow through

Hello, exactly the same situation.I have placed my order in November and no answers.I wrote us and no answer.Very frustrating.My order was for 480$ and my card was charged.

In just a few words I could describe my experience with CookStore like this: Competitive price, easy payment, fast shipment, happy customer. Thank you!

After waiting a week for my order to be shipped, I emailed Cookstore, and was told that their average processing time is 7-14 business days, but that they usually ship sooner than that.

Weeks later, I asked to have my order cancelled. I had purchased alternatives elsewhere, which both shipped and arrived during this time. Cook Store refused, saying it was "on the way". A request for confirmation that that meant it was already in the mail was ignored; instead, a couple of hours later, I received tracking information which stated the sender created a shipping label. It wasn't "on the way" when I first requested cancellation; it was, at most, boxed without a shipping label.

Now I have to deal with the rigmarole of rejecting this package and doing a chargeback because they wouldn't not send it after missing their own extraordinarily low bar of a processing time, and they don't refund shipping.

I have never been so disappointed in a Canadian company. I'm not sure how they could expect repeat customers by lying.

When I reached out to the customer service, they were very accommodating and on the top of that the products I ordered from Cookstore have been great.

Almost 8 months since I paid for my order and they dont reply to emails. They advertise all as if in stock but this is not true, DO NOT FALL FOR THIS AND DONT BUY ANYTHYNG IN THIS WEB!