CookStore

Please read all the reviews before you purchase from this store.

The shipping dealings are real. I've been waiting since September 2021 - now May 2022 - for my product.

They play games, tell you it will ship, then when you follow up, they tell you there is a supplier delay. I have emails to back up my claims.

They will never follow up with you; so you have to follow up with them.

Today again yet another delay, so I placed an official BBB complaint which was accepted.

Buyer beware; do NOT trust them.

My order took more than a month to get, it arrived broken. I wrote them numerous emails and they answered with nonsense. I will never deal with them again and suggest you do the same. I believe the order I got was a return from another customer as the packaging was not factory.

Inefficient company from initial order (2 months to arrive), to customer service support (slow and sometimes lack of response) to shipping/distribution (poor packing of brakable items), to replacement product due to broken parts (twice), to finally giving up and asking for a refund (good luck, they want to keep your money!)

Bought an Omcan, single zone, 192 Bottle Wine Fridge - For Fine Wines. Received my $2500 Wine Fridge and set up in my basement. Tested temperature without any bottles in (just in case) and the digital reader on fridge was off by anywhere from 4 degrees on the bottom to 7 degrees on the top. Tried contacting them and they said they could not take to unit back. I contacted Omcan who agreed to send a technician to the house to test and found the same results in temperature variation but said I would have to go back to Cookstore for refund!. Contacted Cookstore and they have given me the runaround and would charge me 35% restocking fee if I returned it. The unit is faulty and does not operate as advertised nor as a single zone wine fridge should work. Filing a court claim this week. Read all the reviews on this company - buyer definitely beware!

Doing business with CookStore makes one forget about Amazon real quick.
Not only was CookStore's price for the Wolf countertop oven more than 200 dollars less
Expensive than Amazon's, delivery beat Amazon Prime's usually late arrivals.
The package was at my door in less than 48 hours, in original manufacturer's packaging
And arrived in pristine condition. From the get go CookStore's service and expediency
Is first rate. As far as the Wolf countertop convection oven is concerned it is worth every
Cent of the price. First class materials and construction (at 50 pounds), solid as a tank,
Incredibly fast and even cooking at all settings, simple operation and beautiful to look at.
This product is the standard of excellence. CookStore and Wolf get Five Stars.
Neither one can be beaten in today's market place.
A sincere Thank You from one happy customer.

We are thoroughly pleased with the ordering of our All Clad Gourmet Plus slow cooker. The process was easy and the tracking made simple. We actually received the item a day ahead of time and it only took five days. It was my original intent to purchase the All Clad Gourmet slow cooker for S289.95 at Williams Sonoma in Calgary. I then saw your website with the Gourmet Plus model and realized the marvelous extra features for $324. Williams Sonoma had that same item for $425. What a bargain purchasing from the Cook Store! We purchased this Item because a friend of ours has had the All Clad Gourmet slow cooker for nearly 4-years and is very pleased with it. Our last Crock Pot slow cooker died last week so we borrowed theirs to cook an out of this world corned beef. We seem to purchase the box store slow cookers about every two years. Here is hoping that the All Clad will give us many years of service.

Do not order from this company. They charge your credit card but don't ship anything, they don't answer your emails, when you call, they put you on hold then hang up on you so you have to call again only to be put on hold and then be hung up on again. Nobody ever answers the phone. I will have to report the issue to my bank for a refund.

Ordered a SMEG kettle - website said it was in stock. After a few weeks I emailed them to ask them the status of my order. They said it would be 2-3 weeks before they could ship it. I asked them to cancel the order and I haven't heard from them since. They won't answer my many emails, you can only get an automated message that tells you to email them when you try and call them. They have my 250 dollars and I have nothing. I am basically being ghosted. Merry Xmas. Don't trust this unethical company.

I bought the Onni Koda 16 and I believe it has to be the best portable Pizza oven on the planet. Heats up very quickly using the propane but gets results similar to traditional wood-fired ovens. Cook Store also sells all of the accessories like covers and the - soon to be released- natural gas conversion kit.

I ordered 2 frying pans on October 9th. I immediately wrote to customer service to ask for the $10 discount I forgot to apply to my order and they gave it to me. I wrote again a few weeks later because I had not received any notification of delivery. They told me that it would be done within two weeks. 1 month later, I still haven't heard from them so I wrote again but this time no answer. I have been trying to reach them for a month without success. I haven't figured out how to request a refund either.

This store is a scam. I bought a coffee maker for over 800.00 over a month ago. Didnt say when they took my money that it was on back order. Then I got an email saying it would be 2-9 days and then for boxing day I see they still have it listed on their site as in stock! I have been emailing for three days for a refund and no one is answering. DO NOT BUY!