ConnectNetwork

Don't throw your money away,, the minute you open an account to send money to your Loved one in jail, they steel your money immediately. I have called every day for a week straight trying to find out what happened to the money I sent to my brother. He never got it. To avoid refunding, they pass you around and make you wait on hold for hours until you give up. Don't put yourself threw this. I am turning this over to channel 3 news. Let them have there fun with this. This has been thee worst experience ever.

I put $30 in to allow an inmate to call our office. I assumed it would stay there until used. A few moths later about $24.00 it was forfeited for nonuse. I called customer service to ask that the funds be restored as I received a phone call recently and there was no balance. They refused to re-credit my account.

You will not get a refund. I called connect network they transferred me to a sub company 4 times and the sub company said 4 times they do not have my information so they are not able to help me. I've ask to speak with a supervisor he tried to transfer me to. I don't recommend this company if you have to give them money to contact the people you want to contact. Keep it old fashioned write letters and go see in person.

My account is being charged 44% for taxes on each phone call made to the Dane County, WI jail inmate. I have contacted ConnectNetworks several times to find out how it is legal for WI to charge this percentage for taxes and they can not tell me. They keep saying that it is a State thing and there is no one to talk to about this. This percentage amount for taxes appears to be illegal in my mind, but what do I know? Seems like just another way to drain people of their money.

After depositing money into my account. It never worked (couldn't add inmate) and the person on the phone told me "try later or something." Requested refund and never received it. I'm 99.9% sure this company is a scam.

For as long as I can remember it has been 2.40 for a 15 min call plus tax per call on top of a 3.20 cent fee that is taken out of each deposit which is already too much but I am now paying 3.70 per call plus tax on each call and never got a notice that rates were going up. It just started out of knowhere without notice or anything. This is not right and they shouldn't be allowed to raise the rates that much more but they should have to give notice to customers before they add funds.

You steal my money. Twice i send money to Connect network. It was for the phone. My son said he didn't get it. Twice he said he didn't get it. Well i read all the complaints of this company. I receive a receipt thru my email that claims he received. I think this email is to cover up their stealing money from me and probably others. Now that make me want to get a lawyer.Maybe taking it to the TV station. Its not right! They will reap what they Sow! I wont let it go! I will pray and fight until people get their money back!The trust fund was the only way i got some money to him. They steal from u on the phone! Beware they are not for you! Rip off Company. The Jail system don't care either. These people going to Reap what they Sow!

Rhonda Anderson a Child of God!

I have never had to do this before but my BF got in some trouble and went to jail. I used Securus and never had a problem. He was transferred to prison and they said I had to use connect network. I made my account and added money so he can call me. Well so far I still have not been able to talk to him. I called customer service and like everyone else on here I got a person I couldnt hear, or understand and he said would take 3-5 days to resolve. What are they resolving? I wasnt told. The website is horrible I never got any confirmation for anything. I just want to talk to my loved one it should not take this long.

This is the most worthless excuse of a company I have ever seen. They double bill you, then if you complain they will suspend your account. After 6 weeks, and dozens of calls, they tell me I owe a balance. I tried to pay the balance online, but they said I have to pay with a cashiers check or money order. I send them a cashiers check to avoid a 10 day hold, and they send it back to me. Then they tell me if the account is inactive for 2 months I have to reapply for an account and wait for that to go through before I can put any money on anyones books. They wont give me a corporate number and every person you talk to tells you something different. They're playing games with peoples lives.

Had money I put money on for phone service in September because it was running down. I talked to my friend twice in September. I missed a call in November. Anyway I get a message from this company stated the account hadn't been used for over 180 days and they would resolve it immediately. The message was left Dec 23rd. Looked at my records I last used it September 23rd. That's only 90 days not 180 days.

Website is cumbersome and complicated. Horrible customer service. Expensive to call and the price even rose the last two years. The fee they take off is stupid and makes me lose so much call time money. Also, if you don't use your balance within a certain amount of time, they expire it. I didn't even know. I lost $60 worth of calls because of that. I'm so done with them. I told my friend to call me once every week. It used to cost only around $1.17 per 30 minute call in 2014, now it's $3.88 a call. What average person could afford this crap? It's disgusting.

Yes, you can get them to take your money easily, but don't even try to get a refund... total BS. Sadly, inmates are considered cockroaches, so the whole system operates similarly. Good luck with them, I sure haven't had it.

Taking advantage of people that are in need of making a call. When calling to understand the process, frustrated as everything I have been told over 3 calls, each representative states the other gave me "misinformation", the 1st 2 men were at least trying to be helpful, though contradicting, but this SARCASTIC, RUDE & ARGUMENTATIVE staff - demonstrate they DO NOT CARE.

I hope the arrogant male I spoke with, finds himself incarcerated & in need of making a call, irony is justice.

This ordeal started in December a couple of days before Christmas! Our bank card was comprised when we attempted to place a deposit into my grandson's account. Then this shady company charged my daughter's account three times with only a transaction once approved. Grandson didn't received any of the money and they claimed that one transaction was showing on their end. We purchased a debit card just to use and they have stolen over $60.00 and will not allow phone calls to go through once we apply the card information. This company is taking advantage of innocent people who are trying to stay in connect with their loves ones.