ConnectNetwork

I received a call from my son that was in jail and this service interrupts wanting money. Fine I pay $25 and nothing! Never did I get connected. My son calls again a couple of hours later and they want me to again pay more money? I never got to talk to my son. I tried to go online to set up an account and i just finally gave up. The next day I again tried to go online to set up an account and was so frustrated I had to stop. I did finally get someone on the phone where I demanded my money back which I was told they would do but it would take 30 days. If not I will be going to see my attorney general about this!

My funds "expired" in my account without warning or notification of any kind. And they charged me fees for "expiring" my funds. And where did the funds go after they were expired? Well, they didn't come back to me, that's for damn sure. Then when I called to find out what had happened, they said they would return the funds to the account minus the fees.

After making a deposit, the person it was intended for did not have access but it showed as being available. 9 emails, 2 phone calls later, I was told I would just have it refunded to my cc. 46 days later. NOTHING HAS changed. The person I spoke to on my last call did not seem to understand what I was saying! I Thought this was a service for prisoners and the outside to communicate and keep bonds, I did not realize the service would be so lax and in professional! Someone may want to remind them that there is a SERVICE fee. We are not asking for them to do anything but their job!

I used connect Network messaging service to message Colorado DOC inmates. I have family and a few friends that I world correspond with. I just purchased the biggest package of credits available so I could continue to correspond with them. I honestly don't even remember how much that was because if I'm available to look at! Honestly I'm sure it was like $5 or something. But all of a sudden the messaging option was no longer available, and there was no sign of any credits on my account. I called the number for customer service and was told that the messaging option is no longer available through connect Network for the. Colorado DOC inmates and my credits are non-refundable. Like that! No warning! And no refunds. They couldn't even put your money on your account towards phone calls or something! Its not the money! Its the principal! This happened to everybody using the Colorado DOC Messaging service!

This "company" is a fraud! They took $50 out of my inmates account for no reason. I called numerous times and when I did get a hold of someone they would either transfer me and it would disconnect or if I did speak to someone they would never give me a direct reason this happened. They said it wasn't their department. This place should be shut down. Regardless of what you do I guarantee you will never see the money returned. If you read the reviews there's probably 80% of people who will agree with me. I also contacted the BBB. SCAMMERS

Waited for 1.5 hours for someone to answer, then he must have had it on speaker or Bluetooth and I couldn't hear anything he was saying! It sounded like he was doing something else as he was talking, loud and very unprofessional!

It's always something. I have grown quite accustomed to using this app to write my husband and some friends & family. But being a single mother with my husband in there I'm not interested in GIVING my money to a buisness that does not provide the services I purchase. They have awful customer service it must be a bunch of teenagers because their level of communication and accountability is next to none. I have tried to reach anyone with more than a half of a brain cell but that my friends is impossible. Thanks for stealing our money GTL. I'd rather use GTL if they were just accountable but I'd rather pay more for the jpay services than deal with the bozo club.

Be careful with connect network this company like to take extra money of your bank account i pay $ 5.00 to get link so i could talk to mt son and when i check my account they took out not $5.00 they took $25.00 i call customer services at connect network explained i ask why they took that money out of my account at different time and to refund they money back to my account she she need to talk to her supervisor and them she said they cannot refund my money because it was different time same they i told the lady yes by connect network not me and she hang up the phone please do not use your bebbit card they will take your money out i'am going to change my bebbit card num they should be in jail

Connect Network is pure TRASH! The website is faulty a. K. a. TRASH! The auto system is faulty a. K. a. TRASH! The customer service reps can't help you and are rude and a. K. a. TRASH! All the alleged "if you need help, contact us" numbers are faulty a. K. a. TRAAAAASH. I was trying to help my loved one and the process has been more difficult than it should be and unsuccessful and no one seems to have answers or solutions for anything.

It is unfair that emails are limited to 1500 characters. It's also ridiculous that it costs 25cents per message. We should be able to send links, pictures, websites, and other important information to our loved ones. Everyone knows that the secret to rehabilitation is a good support system on the outside. Prison is enough punishment. The people we love on the inside need the connection to the outside, and there is NO reason they shouldn't be able to receive photos. It is NOT a security risk. I hope GTL gets sued again for its unconscionable treatment of both the citizens on the inside and of their friends and family on the outside.

Can start with cant created an account with the mobile app, called customer support and informed them it kept telling me my email wasn't well formed and I tried 3 different emails and still no luck. 2nd what a scam they have going why you guys get half of money put on book? And $7.95 service fee for adding money for calls you mofos on some serious stuff gtfoh! Straight RIP off and way to take advantage of people sorry excuse for a business imo.