• ConnectNetwork

ConnectNetwork

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Overview

ConnectNetwork has a rating of 1.16 stars from 122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ConnectNetwork most frequently mention customer service, credit card, and trust fund problems. ConnectNetwork ranks 118th among Payment Gateway sites.

  • Service
    26
  • Value
    22
  • Shipping
    12
  • Returns
    14
  • Quality
    20
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
3
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Worst customer service reps. Rude and threaten to close my account.
  • She then tells me that the facility can't be removed because it's attached to my phone number, wtf!?
How would you rate ConnectNetwork?
Top Positive Review

“This site is legit! Works”

Celena M.
8/18/22

This connectnetwork isa legit site use it for my bf to talk to him everyday but money on his inmate debit pin and works very well NOT A SCAM

Top Critical Review

“Went up almost double without any notice or explanation”

Khristin C.
8/25/23

For as long as I can remember it has been 2.40 for a 15 min call plus tax per call on top of a 3.20 cent fee that is taken out of each deposit which is already too much but I am now paying 3.70 per call plus tax on each call and never got a notice that rates were going up. It just started out of knowhere without notice or anything. This is not right and they shouldn't be allowed to raise the rates that much more but they should have to give notice to customers before they add funds.

Reviews (122)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (44) phone number (6)
Thumbnail of user malloykeo
1 review
1 helpful vote
April 20th, 2023

You will not get a refund. I called connect network they transferred me to a sub company 4 times and the sub company said 4 times they do not have my information so they are not able to help me. I've ask to speak with a supervisor he tried to transfer me to. I don't recommend this company if you have to give them money to contact the people you want to contact. Keep it old fashioned write letters and go see in person.

Tip for consumers:
Go back to pen and paper if you want to contact your family.

Products used:
It’s better to use pen and paper from now on when trying to contact your family. You will not get a refund!!!!!

Thumbnail of user khristinknichole
2 reviews
2 helpful votes
August 25th, 2023

For as long as I can remember it has been 2.40 for a 15 min call plus tax per call on top of a 3.20 cent fee that is taken out of each deposit which is already too much but I am now paying 3.70 per call plus tax on each call and never got a notice that rates were going up. It just started out of knowhere without notice or anything. This is not right and they shouldn't be allowed to raise the rates that much more but they should have to give notice to customers before they add funds.

Tip for consumers:
Contacted them 3 times by and no response.

Products used:
Advance pay phone service

Service
Value
Quality
Thumbnail of user tinah1012
1 review
4 helpful votes
April 16th, 2023

Taking advantage of people that are in need of making a call. When calling to understand the process, frustrated as everything I have been told over 3 calls, each representative states the other gave me "misinformation", the 1st 2 men were at least trying to be helpful, though contradicting, but this SARCASTIC, RUDE & ARGUMENTATIVE staff - demonstrate they DO NOT CARE.

I hope the arrogant male I spoke with, finds himself incarcerated & in need of making a call, irony is justice.

Tip for consumers:
Correction Facilities should use a better company & CONGRESS should investigate companies like these.

Products used:
This is a PRISON System Telephone Service, that instantly debits your credit card, then claims a "CLITCH" when the service isn't working as paid for, or claim their system isn't up-to-date because it is the "FACILITY" fault

So far the only service they have provided -- is taking my money

Service
Value
Quality
Thumbnail of user alt139
1 review
2 helpful votes
January 17th, 2023
Verified purchase

I put $30 in to allow an inmate to call our office. I assumed it would stay there until used. A few moths later about $24.00 it was forfeited for nonuse. I called customer service to ask that the funds be restored as I received a phone call recently and there was no balance. They refused to re-credit my account.

Service
Value
Thumbnail of user kylec719
1 review
11 helpful votes
March 28th, 2022

These companies Gtl and connect network just rips us off to the point where we can barely afford to talk too love ones who are incarcerated. One of the most corrupt companies that make astronomical profits. Most families who have family members incarcerated comes from poverty stricken homes that don't have the money to pay $7.00 per call. They need to shoot every single board member In the head. Watch it burn.

Thumbnail of user celenam12
1 review
0 helpful votes
August 18th, 2022

This connectnetwork isa legit site use it for my bf to talk to him everyday but money on his inmate debit pin and works very well NOT A SCAM

Products used:
just use account to put money on my bf phone account

Service
Value
Quality
Thumbnail of user mrs.e2
1 review
4 helpful votes
January 4th, 2023

I spend so much money trying to talk to my loved one and I call about some calls that were distorted and we could not hear each other and they will not refund any calls. No matter how much you add to your account, they take over 3.00 per deposit. You shouldn't have to be charged fees every time to deposit money and then charged for every call. It is a rip off!

Thumbnail of user vickiee83
1 review
6 helpful votes
August 21st, 2022

My account is being charged 44% for taxes on each phone call made to the Dane County, WI jail inmate. I have contacted ConnectNetworks several times to find out how it is legal for WI to charge this percentage for taxes and they can not tell me. They keep saying that it is a State thing and there is no one to talk to about this. This percentage amount for taxes appears to be illegal in my mind, but what do I know? Seems like just another way to drain people of their money.

Thumbnail of user tinah264
1 review
6 helpful votes
October 28th, 2019

Stay in touch with your LO quickly, NO it takes over a week or more for emails to get put through. They say its the institution which may be true but if your advertising something you better be on their case to do their jobs. Its not because they have to read each one. I hear CO's talk. They just dont care and let them sit. Its not worth buying the tablet.

Thumbnail of user johnl2412
1 review
8 helpful votes
March 21st, 2020

The absolute worse I've ever dealt with, customers don't seem to matter, I've never got one response to any issues, never even got a reply of what steps will be taken to fix these issues and there are a lot

Thumbnail of user teresab1212
1 review
8 helpful votes
August 2nd, 2022

Don't throw your money away,, the minute you open an account to send money to your Loved one in jail, they steel your money immediately. I have called every day for a week straight trying to find out what happened to the money I sent to my brother. He never got it. To avoid refunding, they pass you around and make you wait on hold for hours until you give up. Don't put yourself threw this. I am turning this over to channel 3 news. Let them have there fun with this. This has been thee worst experience ever.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tarag230
1 review
7 helpful votes
March 25th, 2022

I've been trying to a refund from this company for a month now due to video visitation not being available for the facility I needed. No response or refund with fake number to call about this situation. This site is use at your own risk, not trust worthy and scam. Please go check on your people and desposit funds there.

Thumbnail of user brec13
1 review
23 helpful votes
February 5th, 2020

Excuse my language but this place is a pain in my f $#*!. I put money on my kids dad account for his birthday and it didn't go to him. It went to another inmate without my consent. Called customer service and they did nothing. They told me to look at it as "a gift". And that they can not transfer the funds. Like wth. I'm so upset. It's just not right to cheat people out of money. It's horrible.

Thumbnail of user saadawd
1 review
0 helpful votes
November 20th, 2019

I hadn't any issues keep up with technology blind in one eye cannot type 100 words without straing my eyes

Thumbnail of user angelinaj23
1 review
14 helpful votes
May 15th, 2020

You guys do not deserve a start, this company is only stealing money from people, it's not okay, when you finally get customer service they don't speak english, since they don't speak English they hang up on you, I just hope that someone do some thing to shut them down I'm out $200 and my brothers hasent got any use to it, sadly this company are thief's and steeling from everybody, I'm very dissatisfied.

Thumbnail of user paulm3689
2 reviews
5 helpful votes
June 30th, 2022

GTL Connect & its sibling GTL Telmate are two of a kind
- frequently broken website
- frequently broken login page
- broken webpages
- broken processes to add funds
- mobile number verification is broken/ bugged
- has had no Quality Assurance performed on it
- incredibly rude, obnoxious and arrogrant Customer Advisors who have a low level of understanding, low level of English and are too keen to quit the call if they don't understand what to do. Even the Supervisors struggle to resolve problems that are not on their list of 20 questions.

How is an organisation with such an important / responsible role as this, allowed to recruit low-skilled workers who struggle to answer the most basic questions?

Tip for consumers:
When Connect Network will be replaced / shut down and replaced by a competent IT company.

Products used:
Connect Network doesn't sell products, it's an prisoner communications IT provider, but it's incredibly incompetent, fronted by IT & language confused staff

Service
Value
Thumbnail of user brianh1127
1 review
5 helpful votes
January 30th, 2023

This is the most worthless excuse of a company I have ever seen. They double bill you, then if you complain they will suspend your account. After 6 weeks, and dozens of calls, they tell me I owe a balance. I tried to pay the balance online, but they said I have to pay with a cashiers check or money order. I send them a cashiers check to avoid a 10 day hold, and they send it back to me. Then they tell me if the account is inactive for 2 months I have to reapply for an account and wait for that to go through before I can put any money on anyones books. They wont give me a corporate number and every person you talk to tells you something different. They're playing games with peoples lives.

Service
Value
Returns
Quality
Thumbnail of user andeso1972
1 review
3 helpful votes
August 17th, 2023

You can hardly ever connect to your loved one. No refunds. Poor customer service dont know why they let this company is even in business.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicas1182
1 review
14 helpful votes
May 21st, 2020

I am so fed up with this company! Besides the fact that you have to pay to fee to send money, pay a fee to msg, they charge you for a visit that drives you f*****g crazy! My husband can hardly ever hear me, resolution is terrible! I sent a complaint and it took 4 months to get a reply of oh sorry.
The emails can take days to get to him!
Why can't we get a choice of providers?
Customer service doesn't give a f**k and will hang up. This is ridiculousl!

Thumbnail of user aw522
1 review
9 helpful votes
January 30th, 2022
Verified purchase

Had funds in phone account. Recieved a call and they told me I didn't have any funds in the account. What they do should be illegal and it probably is. Scam. Crooks. They should be in prison.

Tip for consumers:
Send a letter in the US mail.

Products used:
None. They took the funds

Service
Value
Shipping
Returns
Quality
Thumbnail of user rhondaa258
1 review
3 helpful votes
June 25th, 2023

You steal my money. Twice i send money to Connect network. It was for the phone. My son said he didn't get it. Twice he said he didn't get it. Well i read all the complaints of this company. I receive a receipt thru my email that claims he received. I think this email is to cover up their stealing money from me and probably others. Now that make me want to get a lawyer.Maybe taking it to the TV station. Its not right! They will reap what they Sow! I wont let it go! I will pray and fight until people get their money back!The trust fund was the only way i got some money to him. They steal from u on the phone! Beware they are not for you! Rip off Company. The Jail system don't care either. These people going to Reap what they Sow!

Rhonda Anderson a Child of God!

Tip for consumers:
I want Connect network close down out of business!! They hurt many people! Somebody hot to stop this business! I hope it is me!!

Products used:
My Money was not delivered to Kenosha Detentional Center in Wisconsin for my Son to make phone calls. They lie and give u a email receit. But my son he didnt get the money for the phone calls.He told me that!! Thats the Truth! It happen twice. Connect Network is Fraud!!

Service
Value
Shipping
Thumbnail of user marym4474
3 reviews
1 helpful vote
October 1st, 2021

Prices are very reasonable for inmates to call you oh for you to take incoming calls $1.19 for 20 minutes that's a great deal!

Tip for consumers:
Phone service

Products used:
Phone service

Service
Value
Quality
Thumbnail of user meropih
1 review
3 helpful votes
September 6th, 2023

This system is horrible, can't get money to love ones due to an error message that I am not a depositor. Connect Network is saying call the facility and the facility is saying call Connect Network. I can't keep going in circles. Can we just go back to JPAY; it wasn't broken!

Thumbnail of user ernestw62
1 review
16 helpful votes
March 7th, 2020

Open an account in mid December, along with a deposit. Unable to send message- email GTL, no reply. Try this 3 times, still no replies. Three months later a call stating that nothing can be done to close account and refund money! The firm is taking advantage of an emotional issue with actions which appear fraudulent & scam like.

Thumbnail of user jamiec450
1 review
23 helpful votes
December 16th, 2019

I don't think this service should get one star but I see you gotta push something they cheating with the Stars just like they are cheating people out of there darn money I'm contacting the bbb and the attorney general I been cheated out of about 300 dallors in the past 3 months and everyone answers the phone you can't understand not one word that they are saying this company needs to be shut the hell down asap

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About the business

ConnectNetwork is your resource for connecting with incarcerated loved ones. Receive calls, send messages, deposit money and schedule visits today.

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