ConnectNetwork

I have called numerous times trying to get a $15.00 refund because my son was incarcerated for 4 days. I put $25.00 on the phone log minus the $6.79 fee for using their service. When I called the toll free number given it indicated I had $22.00 left. I have called over and over again and unable to get my refund. They had no problem taking the money but obvious it's a big deal to get refunded. Pray that I never have to use their service again. They are foreign speaking rip off artist.

I've been able to use this service for text messages, also sending photos from my cell phone gallery (My family member received the photos within a couple of hours.) There is a feature to request a phone call from them that works well. Phone calls from my inmate using GTL (which can be to anyone on the inmates approved list)
I have had problems with the Advance pay system to call only to my phone. The money is still on the account. We haven't figured out how to use that account yet. I've never put money for collect calls because it seems that they are more expensive than the other call methods. Also since I didn't know how to apply money in the beginning. I accidentally added money for games on the inspire tablet. For the most part it is a very useful communication site.

This connectnetwork isa legit site use it for my bf to talk to him everyday but money on his inmate debit pin and works very well NOT A SCAM

Prices are very reasonable for inmates to call you oh for you to take incoming calls $1.19 for 20 minutes that's a great deal!

These people are over charging innocent people that have to shovel to communicate with their loved ones. It is absolutely criminal for them to limit the amount of time we can talk to our friends and family. And where does the money go that they make? It surely dont go to paying any kind of customer service, they dont answer, and the app is total garbage. More people need to speak up about this. They are taking advantage of your mother, your grandmother, sons and daughters. They are some sick $#*!s

I hadn't had to use this site in 15 months I was in shock how high their prices r now. It's bad enough our loved one is in jail and they take nearly 50% of the $ u put in! I put $15 & & only got $7.00 out of it, the call I do get is another $6.95 to gtl basically all I get is 1 call out of my $15.00 THANK U GOD my loved 1 comes home today I HATE gtl for taking advantage of us bc even prison calls r down to $1.00 they used to b $3.65 I wonder if there is another way to send $ to a loved one in county? Not to mention the customer svs guy I spoke to was RUDE! He had a thick accent & tells me "get closer to ur phone I can't understand u" I told him "my phone is already on my face there is no other way to speak into my phone" IDK if people told him often he's hard to understand bc he was and no not Hispanic, he kept saying "Do u want to continue this call?" He was a JERK!

Deposited money for a phone connection. Connection never made. ConnectNetwork claims another "affiliate" got the money so you have to talk to them--and they give you automated service numbers which mean you cannot speak to an actual person (and they give you different numbers). You call ConnectNetwork four times telling them you will keep calling until someone gives you an actual customer service number. You get that number, but the person at that "affiliate" says there is no account opened under that number. EXCEPT, they took your money! Oh, okay, let us contact our IT people. It isn't the $15 crummy dollars, although for some people that is a lot of money to be robbed of. It is the fact that these outfits (and the prisons themselves) charge inmates ridiculous phone charges, if, of course, they can actually try to make the call! Shameful really.

My card got declined when there was more than enough money on there. I tried other cards but they were declined as well. I called my bank and they said it's the facility rejecting the payment. Then they put a block on my account because it's says there was fraudulent activity on my account which is bull because they declined my payment. It's nuts. I've called so many times and no One can help me out. Saying I need to wait 3-10 business days before this can be resolved. That is absolutely absurd. I can't talk, message or add funds to my loved one because of a glitch in their system? This is insane an I think this is the worst company because they have no sense of customer service. Right now with everything going on you would think they would be trying to be more sympathetic but they are not.

I have contacted this company several times to address my messages never making it to my loved one which I feel is the officers fault as well as Connect network. How can they set up a policy that allows the guards to take however long to deliver the messages. Ive actually tested it and had messages one through 4. I never received 1 through 3 only 4. Either our messages never arrive,, or they are so out of order you can't even respond properly. I have also scheduled 13 visits and the guards leave me waiting for 40 minutes and then cancel my visit. Reevely is the supervisor of illinois river correctional center communications at the Facility and he sends messages as he gets ready.

Absolutely terrible money hungry phone service that tries to disguise it self as "caring about connecting you to your loved one" they charge you extra fees anyway they can and if a call gets dropped guess what? They still take the money as if you talked the whole time. I personally think we should all team up and do a class action lawsuit because they're crooks plain and simple. And don't even think about calling customer service because you'll have to wait at least 30-45mins on hold to talk to an idiot