A M.

Deposited money for a phone connection. Connection never made. ConnectNetwork claims another "affiliate" got the money so you have to talk to them--and they give you automated service numbers which mean you cannot speak to an actual person (and they give you different numbers). You call ConnectNetwork four times telling them you will keep calling until someone gives you an actual customer service number. You get that number, but the person at that "affiliate" says there is no account opened under that number. EXCEPT, they took your money! Oh, okay, let us contact our IT people. It isn't the $15 crummy dollars, although for some people that is a lot of money to be robbed of. It is the fact that these outfits (and the prisons themselves) charge inmates ridiculous phone charges, if, of course, they can actually try to make the call! Shameful really.