I added a facility because of the text option that it offers. The inmates are able to use tablets so that you can text each other. Its cheaper than the phone calls, you're only charged per word, so I registered and put $5 on my bull$#*! account. I thought my loved one would be in jail for awhile so that's why I did this. As you all know when you're first locked up you can make "free" phone calls until you have to go upstairs to change into the infamous orange jump suit. My loved one attempted to place his "free" phone call and it deleted the "cost" from my $5! When I called CSR the Indian $#*! told me that I should not have added my phone number to the account because there is no such thing as "free" calls once you do. So I told her that didn't make $#*!in sense because you have to add your phone number in order to create the account. Do you know that Indian $#*! had the nerve to lie to me and say that it's an option that I could've chose to not add my number!? When I found the remove facility option and pressed the purple box that said remove, it grayed out and told me to contact CSR! Get this... when I called back it was the same Indian $#*!! She then tells me that the facility can't be removed because it's attached to my phone number, wtf!? So unless I create another account w/ another phone number and ofcourse different email, I'm pretty much screwed!
So I googled the phone number to file an complaint and when the half $#*! English talking Indian CSR male told me to hold on while he connect me to the Supervisor, he clicked by over to me in 3 minutes and told me that there wasn't a Supervisor in right now and for me to call back later He then asked me if it was anything else he could help me with, lol so I said YESS YOU CAN HELP ME BY KISSING MY $#*!! Somebody needs to come along and shut them down!

https://www.washlaw.org/families-of-prisoners-sue-nations-largest-providers-of-inmate-calling-services-for-fixing-and-lying-about-prices/
https://www.classaction.org/news/major-inmate-call-service-providers-hit-with-antitrust-class-action-over-alleged-single-call-price-fixing
https://prospect.org/justice/prison-telecom-giant-offers-aid-to-prisoners-for-a-price/
https://repository.uchastings.edu/cgi/viewcontent.cgi?article=1143&context=hastings_race_poverty_law_journal

Just horrible operation CAN NEVER UNDERSTAND OPERATOR JUST HORRIBLE!

This is a website that sells such things as prepaid phone calls to friends and family of prison inmates, which is why I was using it. This is the company that Colorado Department of Corrections forces you to use for this purpose. There is no choice. This is it or nothing. You can either pay that money into the inmate's account, or do what I did, which was to have my own account with the money in it that was supposed to be available for the inmate to make prepaid collect calls to me only. Connectnetwork.com literally stole my money. If you use a debit or credit card, they force you to prepay a much higher amount than I wanted to pay, and each time you pay by debit or credit card they charge you $7.95 fee to take that money from you. It might be even higher now because that was last year and earlier this year. So as not to have to pay that big fee to use a card, you can send them a cheque for the prepayment of the collect phone calls, which is what I did. They have terrible customer service, absolutely abysmal, people who don't pay any attention to what you say, argue with you, seem distracted by something, don't resolve any issues you have, they are just terrible. They refused to ever tell me the prices of the phone calls, telling me to press a certain number on the telephone handset when the inmate rang me to see what the charges would be. I had to look on the Colorado Department of Corrections website to find out that the phone calls were 12 cents a minute, but there was no mention of any tax on top of that. There also was no mention of any tax when I pressed that number on the telephone handset when the inmate rang me. All it said was something vague about there might be some tax. In October 2015 I had initially sent this company a cheque for $9.60 for four phone calls, which was $2.40 apiece because twenty minutes is the maximum allowed per phone call. They cut you off abruptly after that after a 60 second and then a 30 second warning. However, I found out later when I checked my account on the connectnetwork website that they had charged me 55 cents extra per phone call for tax. I was disgusted when I found this out. I didn't really want to send these crooks any more money after that, but I also didn't want them to be able to keep the rest of the money that they weren't allowing to be used for a shorter phone call, so in January 2016 I sent them a further $11.05, which should have given him a total of seven phone calls altogether including the 55 cents tax each time. There was nothing whatsoever on their website at these times indicating there was any time limit or any other reason why the money that I'd paid them would become unavailable. My friend, the inmate, kept wanting to save the collect phone calls for when he was so short on funds that he couldn't ring me, and when he finally attempted to make the final phone call that I had paid good money for, he couldn't do it, it said there wasn't any money in my account. Then I got a recorded phone message from connectnetwork following his attempt that day saying something to that effect. When I looked at my account on the connectnetwork website, it had a zero balance, and they had stolen the remaining $2.95 from me. I have emailed them through their website contact form three times since this happened asking for them to put that money back into my account, and I have received automated emails each time saying they'll contact me, but of course nobody ever has done that. When I rang them up to try to to get them to put that money back into my account, the young sounding woman I spoke to was obviously not listening to me, seemed distracted by something else, wasn't intelligent - none of them have been - kept insisting I had to give my card information to her, even though I told her repeatedly that I had paid by cheque, not by card, and I got absolutely nowhere. As much as I wanted to help my friend pay for these phone calls, I would never do it again through these people. They are nothing short of thieves, and they are the ones who should be doing time in prison for theft and fraud.