Elassah K.

I added a facility because of the text option that it offers. The inmates are able to use tablets so that you can text each other. Its cheaper than the phone calls, you're only charged per word, so I registered and put $5 on my bull$#*! account. I thought my loved one would be in jail for awhile so that's why I did this. As you all know when you're first locked up you can make "free" phone calls until you have to go upstairs to change into the infamous orange jump suit. My loved one attempted to place his "free" phone call and it deleted the "cost" from my $5! When I called CSR the Indian $#*! told me that I should not have added my phone number to the account because there is no such thing as "free" calls once you do. So I told her that didn't make $#*!in sense because you have to add your phone number in order to create the account. Do you know that Indian $#*! had the nerve to lie to me and say that it's an option that I could've chose to not add my number!? When I found the remove facility option and pressed the purple box that said remove, it grayed out and told me to contact CSR! Get this... when I called back it was the same Indian $#*!! She then tells me that the facility can't be removed because it's attached to my phone number, wtf!? So unless I create another account w/ another phone number and ofcourse different email, I'm pretty much screwed!
So I googled the phone number to file an complaint and when the half $#*! English talking Indian CSR male told me to hold on while he connect me to the Supervisor, he clicked by over to me in 3 minutes and told me that there wasn't a Supervisor in right now and for me to call back later He then asked me if it was anything else he could help me with, lol so I said YESS YOU CAN HELP ME BY KISSING MY $#*!! Somebody needs to come along and shut them down!