Connect Network is pure TRASH! The website is faulty a. K. a. TRASH! The auto system is faulty a. K. a. TRASH! The customer service reps can't help you and are rude and a. K. a. TRASH! All the alleged "if you need help, contact us" numbers are faulty a. K. a. TRAAAAASH. I was trying to help my loved one and the process has been more difficult than it should be and unsuccessful and no one seems to have answers or solutions for anything.