TANYA L.

I used connect Network messaging service to message Colorado DOC inmates. I have family and a few friends that I world correspond with. I just purchased the biggest package of credits available so I could continue to correspond with them. I honestly don't even remember how much that was because if I'm available to look at! Honestly I'm sure it was like $5 or something. But all of a sudden the messaging option was no longer available, and there was no sign of any credits on my account. I called the number for customer service and was told that the messaging option is no longer available through connect Network for the. Colorado DOC inmates and my credits are non-refundable. Like that! No warning! And no refunds. They couldn't even put your money on your account towards phone calls or something! Its not the money! Its the principal! This happened to everybody using the Colorado DOC Messaging service!