I have been using Complete Skin Care for 6 or 7 years. My account information (which does not reflect ALL of the orders that I have placed through the years with this company) shows I have spent roughly $2400 in the last few years. With that said, I will NOT be ordering from this company again thanks to "Karen" who claims to be the owner of this company. I placed an order in June for $183 and change, which according to their promo at the time entitled me to a $5 gift card and free shipping above a $50 order, which has always been the case. When I received the package, the itemized list indicated one of the items was refunded for $19 and change because THEIR website showed INCORRECTLY that the item was in stock while in fact it was not! So I called customer service, reached Karen and expressed I would like to be notified when the item was in stock again. She took my contact information, promised a call back and the conversation ended well initially. A couple weeks passed and I haven't heard back from Karen, so I called again. She sounded unapologetic for not keeping me posted "we haven't received it yet, which is probably why you haven't heard from me, GloMinerals is really slow getting their products to us." She also said that since GloMinerals raised their prices, she will have to charge me a few dollars more, from $19 and change (with the discount code DEALS that they've been using for years) to $24 and change. I told her that I found the same product in the $25 range on other websites, too but since I've used Complete Skin Care for years, I will stick with them. Karen said she was expecting this item to arrive "in a few days" and once again, we hung up with the promise of her calling me back. 2 more weeks passed, no call from Karen (this is now more than one month from my initial order). I left yet another message, which was replied by Laura I believe, who said in her voicemail that Karen was out for the afternoon, but she will call me when she gets back into the office. Once again, a couple more days passed, no call from Karen. So today I called yet again and Karen said that my product "just arrived yesterday and she was just about to call me, but they've been swamped with back orders, so..." (so I guess I wasn't a priority)! In the process of asking for 2 of those items just so I'm stocked for a while she proceeds to try to collect now $10 more per each item vs the $5 more she quoted me! She said the item now cost $29 and change. Wait, it gets better! When I challenge the price, she just says to me that she was just GUESSING!!! at the time she told me it was going to be in the $25 range! I was in disbelief, but still willing to place an order, this time though only for 1 vs 2 of those items since the price kept on changing. I gave her my $5 gift card code, which she claimed she applied, and that she also applied the discount coupon code they always advertise (the basic 2% I think). Yet the final price she quoted me, still didn't make sense, so I was asking for clarification, which then revealed she was charging me roughly $3 for shipping. I told her I would certainly expect this to be waved since this was part of my $183 order that MORE than qualified me for free shipping, to which she SNAPPED, "I refunded you the $19 and change for the item that was not in stock and still LET you use the $5 gift card that you were no longer eligible for!" I was APPALLED! I told her I have spent THOUSANDS in the last few years with this company and she can go ahead and save her 3 bucks she is trying to save by charging me for shipping and I won't do business with them again, and I hung up! Wait it gets better! After looking online for their contact information, there was no info indicating ownership of this company or chain of command, so I called back and asked Karen for the name of the owner and their contact info. This is when she claimed she was the owner along with her sister Kim and that she "already warned her sister about me!" I asked to speak with her sister, telling her that maybe her sister will have more common sense when dealing with paying customers, to which Karen said she won't let me speak with her sister because "I just want to bad mouth her, when she's done nothing wrong and I just didn't want to pay the $3 shipping charge!" I asked her whether she realized how ABSURD she sounded when she claimed she's done nothing wrong and informed her she's done EVERYTHING WRONG from not calling me back on numerous times, but waiting for me to call repeatedly with inquiries about a product that would be in her best interest to sell, to misquoting me the price of the product and then not only not taking ownership for it, but saying she was GUESSING the price at the time, a price which mind you changed yet a third time within a few minutes of conversation from $29 and change to $27 and change when initially the price increase was quoted as $24 and change. Furthermore, her "LETTING" me use the $5 gift card was a slap in the face statement since I have EARNED that gift card through my purchases and even if the $19 and change was refunded from the initial purchase (since the item was falsely advertised as available on their website), which then brought the purchased total below the $175 required for the gift card, today's replacement purchase would have more than outshone that refund amount since the sale price of that same product in question has increased! Also, it is only common sense the shipping should have been waived since this was an item part of a large order to begin with and it would have been common sense that you wouldn't penalize your consumer with additional fees when in fact this order should have been fulfilled as promised with the initial order and the fact that is was not, it was due to Complete Skin Cares ERROR not mine!! So this is where the facts got altered even more (mind you Karen was talking over me constantly when I was trying to point out her ludicrous treatment above), she then claimed that the reason for the price "guessing" was that she couldn't know what the price would be because "they don't even carry GloMinerals product." I asked her if she was sending me fakes then because I've ordered GloMinerals for several years from their web?! Then the story changed again to "we're letting the line fall off and I only reordered this item for you because you said YOU wanted it" (yet today she told me she ordered 6 of them, even though initially I only asked for 1 and as indicated above I considered getting 2 for a brief moment until I learned that the increase in price doubled from the initially quoted increase), then she claimed she was going to give me 3 items for the price of 2, mind you she never informed me of this, but it also rang false that she would have "gifted me a $29 or $27 or $25 item (your guess is as good as mine) when she was adamant about informing me that she HAD to charge me $3 in shipping! When I was challenging her overall treatment of me and her poor communication skills, she just hung up on me. So if this makes sense to any of you, then go ahead and have a happy shopping spree with them. Personally, if I were in charge of a company and a loyal customer of many years was inconvenienced by my company's error, I would have first of all HONORED the INITIAL price the item was sold under when the new order came in and would have informed the customer that FUTURE orders would be at the new increased price AND I would have NATURALLY honored all the existing terms on the initial order, which would have included the free shipping and qualifying gift card. To get as petty as Karen did over literally $3, is an extremely poor way to treat your customers! For me the $3 was the last button she pushed with the series of insults; it wasnt the actual $3, but the principal and sense of entitlement from her that rubbed me wrong and I don't need to support and pay any company that is rude, dishonest, and abusive in the end!