therese s.

I have ordered from this company many times, normally the package is delivered to my door. This time I never received my package, after about a week of waiting I thought it was strange so I checked online, it said it was delivered but I did not get anything. It did not say it was at my door which normally my tracking says. This time it said in mail box. But nothing was there. Packages delivered are put in a locked box and the key put in our mail box. NOTHING! I checked my bank sure enough the 122.00 was taken but no product. I have been trying to contact someone for two weeks to assist. I finally got "Karen" at the "help" desk. She wasn't helpful, I requested tracking proof. She said "we did everything on our part" so basically too bad for me. I did copy the entire conversation and saved and will be happy to post. So now I'm out 122.00 and no product. With all of the other companies just like this one, why work with a company that won't help with a lost package. Karen kept bad mouthing the post office, her poor opinions make me wonder why the ship with US Postal if she has such little faith. Also, her poor opinion of who they use to ship do not help resolve my problem.
Horrible customer service, way to go on loosing a customer